OneDrive not syncing?

wimorrison · Dec 27, 2023

I have had a message in OneDrive on my desktop machine for several weeks now saying that there are 20 files remaining to sync, but as far as I can see there aren't and nothing seems to clear this. What is also interesting is that OneDrive on my laptop (same build as desktop) doesn't show this message.

Does anyone have a suggestion on how to clear this 'error'?

zebal · Dec 27, 2023

Most likely connectivity issue.
Does syncing work if you put brand new file into OneDrive?

wimorrison · Dec 27, 2023

Yes, adding or deleting files works without issue, and instantly.

The laptop and desktop are using the same network which suggests to me that it can’t really be a connectivity issue.

zebal · Dec 27, 2023

I think the easiest solution could be to reinstall OneDrive.
Ofc. make a backup of your files.

wimorrison · Dec 27, 2023

Sadly I have already done that

zebal · Dec 27, 2023

It's possible uninstallation doesn't remove some files, likely some cache.
I would try signing in to OneDrive on a new Windows account to rule out this possibility.

glasskuter · Dec 27, 2023

Have you verified your Onedrive available storage space?
In any of your synced folders, do any files show a padlock ? If so, this indicates a problem with the file that is keeping it from syncing.
There are restrictions and limitations to whether or not a file/folder will sync. Restrictions and limitations in OneDrive and SharePoint - Microsoft Support

Dru2 · Dec 27, 2023

wimorrison said:
I have had a message in OneDrive on my desktop machine for several weeks now saying that there are 20 files remaining to sync, but as far as I can see there aren't and nothing seems to clear this. What is also interesting is that OneDrive on my laptop (same build as desktop) doesn't show this message.

View attachment 82449

Does anyone have a suggestion on how to clear this 'error'?

Please click on settings to see how much storage you left....

If you have no storage, you can't sync.

wimorrison · Dec 27, 2023

If only it were that simple, according to the stats I have only use 3% of the available storage

Dru2 · Dec 27, 2023

wimorrison said:
If only it were that simple, according to the stats I have only use 3% of the available storage

I hear you talking but I don't see the image.

Anyway, it seems you're running the Insider's version of Windows 11? (build 22635.2915) which isn't always stable (thus "Insiders"), so....

Anyway, no issues under my OS version (RTM).

TraderGary · Dec 27, 2023

I'm wondering if you might have a local file integrity error on the problem computer. Have you run "chkdsk /f" as administrator at a command prompt?

Dru2 · Dec 27, 2023

TraderGary said:
I'm wondering if you might have a local file integrity error on the problem computer. Have you run "chkdsk /f" as administrator at a command prompt?

I'd be interested in knowing if the OP looked into the Online account. What's there should be in their OneDrive folder and vice versa.

Beware deleting from your Online account will delete from all connected OneDrive folders - the files will be deleted off the PC.

wimorrison · Dec 27, 2023

Dru2 said:
I'd be interested in knowing if the OP looked into the online account

Yep, and as far as I can see it is identical - which is what I expect as I use OneDrive to transfer files between the desktop and laptop as I access them from OneDrive whilst on the move. I also access them from an iPad and iPhone and to-date all files seem to be everywhere

Dru2 · Dec 27, 2023

What of the files you say aren't sync'd?

wimorrison · Dec 27, 2023

If i knew what files weren't syncing then I could do something about them. Unfortunately OneDrive does say - just shows the image I should at the start of the thread and I haven't found anything (yet) that is missing or out of sync.