Optane reporting SMART errors - CrystalDiskInfo shows no SMART errors


pokeefe0001

Well-known member
Member
VIP
Local time
6:20 AM
Posts
218
Location
Pacific Northwest USA
OS
Windows 11
A few days ago my wife's laptop started displaying Optane popups reporting SMART errors. I quickly downloaded CrystalDiskInfo, ran it, and it showed no errors. I read somewhere on the web that this could be errors in the Optane cache rather than in the drive itself. Unfortunately, I know nothing about Optane so don't know how serious this is, but it sounds bad. I looked at the ElevenForum thread here but understood next to nothing.

This is a Dell Inspiron 17 - 3793. It has a Sumsung SSD so I don't think it really needs Optane. From the doc I see that the Intel SATA/PCIe RST Controller supports Optane but as far as I can tell there is no Optane storage installed. (I don't have access to the laptop right now. I'm looking at data collected by Speccy and Belarc Advisor. I very well could be misinterpreting the data.)

Whether or not there is any Optane memory, Optane code must be running since it's reporting an error. Should I just disable it and see what happens?

BTW, the laptop is running with very old BIOS. I would update it, but the last 10 BIOS upgrades have caused failures in the wireless adapter. I reported this to Dell last January and they said it would be fixed in a future BIOS upgrade, but there have been 5 upgrades since then but no fix. Hence, the laptop is back on a very old version of BIOS. The old BIOS could be involved in the Optane/SMART error but that wouldn't explain when the Optane/SMART error just started last week.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort
Hmm. I can't edit my post. Maybe because it was moved.
Anyway, here's some more information. I got on the laptop, got into Intel Optane Memory and Storage Management function, and selected "Intel Optane Memory". It tells me "Your sysetem is not Optane Memory ready" and "There are no valid disk pairs in your system". So does that mean I can uninstall Optane Management? There is no (obvious) entry in Programs and Features but there's an uninstall option for it in Start?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort
If your device is reporting optane errors, it would indicate to me that you do have an optane module installed, so be sure to examine your configuration closely.
The app itself would not be the cause of your errors as it is only a means of managing optane. Go to this Intel page and select which ever error optane is reporting. It should tell you how to resolve it.

I
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Unfortunately, the error message falls into the No Error Code Listed, only an Error Message or Miscellaneous Codes category listed on that Intel page you reference:
Code:
Your system drive is starting to degrade. Disable Intel® Optane™ Memory to avoid data loss.
            
Visit the Intel® Optane™ Memory support page for help.
Very uninformative and not particularly helpful.

The page they point to says:
Disable acceleration through the Intel® Optane™ Memory management capable application or the BIOS (under the Rapid Storage Technology menu).
Since the "Intel® Optane™ Memory management capable application" claims that no acceleration is enabled (or even applicable) I guess I'll try through BIOS.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort

Latest Support Threads

Back
Top Bottom