PIN requested after "switch user"


A

Andrew Entee

New member
Local time
10:20 PM
Posts
8
OS
Windows 11
Hi Everyone. Just wondering if anyone else has run into this... I'm upgrading some computers to Windows 11. The users on these computers do not have a PIN or password. Power on just loads the home screen (which is correct for these devices). I notice though that if you ctl-alt-del and select switch users, it will ask for a PIN (which doesn't exist). Wondering if this is a bug or if some a config is incorrect.

Many thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Try going to settings>accounts>signin options>Pin, Beside "remove this signin option" click remove. Restart and see if the issue still occurs.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Motherboard
    stock Dell
    Memory
    24 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
One of these setting changes should help you. Do you currently have passwordless signin.
pureinfotech.com

How to remove PIN (greyed out) on Windows 11 - Pureinfotech

To remove PIN on Windows 11, open Settings > Accounts > Sign-in options, and remove the Windows Hello PIN even if the button is grayed out.
pureinfotech.com pureinfotech.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Motherboard
    stock Dell
    Memory
    24 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
glasskuter said:
One of these setting changes should help you. Do you currently have passwordless signin.
pureinfotech.com

How to remove PIN (greyed out) on Windows 11 - Pureinfotech

To remove PIN on Windows 11, open Settings > Accounts > Sign-in options, and remove the Windows Hello PIN even if the button is grayed out.
pureinfotech.com pureinfotech.com
Click to expand...
Thanks again. Yes it is a passwordless account (as it should be) and it works well. So the link you sent wont work for me. It has no PIN or password to login. On power up it goes strait to the home screen - which is correct. The only time it asks for a PIN is if I switch users and back again like:

  1. Power up - goes to home screen of standard user (eg USER1) - correct
  2. CTL-ALT-DEL - choose switch user
  3. Login Admin account (for example)
  4. CTL-ALT-DEL - choose switch user
  5. Login to standard user again (eg USER1)
  6. Asks for PIN (there is no PIN on this account)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
You must log in or register to reply here.

Similar threads

Profile Menu won't open, can't Sign Out/Switch User/Lock screen.
Replies
1
Views
1K
Agrims
A
Switch User Not Available After Upgrade from Win11 Home to Pro
2
Replies
32
Views
9K
MrA
M
  • Article Article
Accounts Switch User in Windows 11
Replies
0
Views
55K
Brink
Brink

Latest Support Threads

Latest Tutorials

Back
Top Bottom