Switch User Not Available After Upgrade from Win11 Home to Pro


rbarron

New member
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
I'm staging several Microsoft Surface Go 3 tablets (starts on Win11 Home 22000.318) and after upgrading from Win11 Home to Pro (after ugrade version 21h2, build 22000.318), switch user is not available. I've changed the setting for Fast User in gpedit as well as in the registry with no change. The only fix seems to be to reset and reinstall Win11.

Anyone know of a way to NOT reset & reinstall Win11 to get switch user to show up?

Thanks!
~rob
 
Windows Build/Version
Win11 Home (22000.318) --> Pro (version 21h2, build 22000.318)

My Computer

System One

  • OS
    Windows 11 Pro

zbook

Well-known member
Power User
VIP
Local time
9:36 AM
Posts
1,086
OS
Windows 10
Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
net user
net user /test add

Post images of the commands with results into this thread.

Reboot

Sign on with the new user named test > report findings
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
Here are the results:

sfc /scannow
Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.318

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


net user
User accounts for \\TABLET-8MCMSDIL

-------------------------------------------------------------------------------
admin Administrator DefaultAccount
Guest WDAGUtilityAccount
The command completed successfully.

net user /test add
C:\WINDOWS\system32>net user /add test
The command completed successfully.

It allows me to login as the Test account, and I can pick between Admin or Test, but I cannot enter a new user (like another 0365 account)

Any other suggestions?
 

My Computer

System One

  • OS
    Windows 11 Pro

Hazel123

Well-known member
Member
VIP
Local time
3:36 PM
Posts
855
OS
Windows 10 Pro
Can you access the second account at all? To back up any files? If so then simplest option may be to then remove it in user accounts, and re-add it again. And see if that works.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
@Hazel123 unfortunately that won't work. There will be a variety of O365 users using these tablets. I need to restore the "Other User" feature. The image below is from the latest tablet I just reset and reinstalled Win 11 Pro on (and the other user option magically comes back).
1644780122837.png
 

My Computer

System One

  • OS
    Windows 11 Pro

Hazel123

Well-known member
Member
VIP
Local time
3:36 PM
Posts
855
OS
Windows 10 Pro
Ah ok. Maybe it will need a reset then.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
@Hazel123 That's the way I'm currently going, but it makes setting these damn things up a two hr affair, rather than 40min or so.

The search continues!
 

My Computer

System One

  • OS
    Windows 11 Pro

Hazel123

Well-known member
Member
VIP
Local time
3:36 PM
Posts
855
OS
Windows 10 Pro
It seems strange when you only upgraded from Home to Pro. If you'd upgraded to 11 from 10 I could understand the odd thing not being as it should be, but a pro upgrade should be very simple. I can only think that it's to do with 11 Pro having different user account options. Only pro has the option for local accounts in Windows 11.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
@Hazel123 I had the same issue a few weeks ago on a new Dell XPS that I upgraded from 10 Home to 10 Pro. The fix was the same, reset & reinstall. There's gotta be a stupid policy I'm missing...
 

My Computer

System One

  • OS
    Windows 11 Pro

zbook

Well-known member
Power User
VIP
Local time
9:36 AM
Posts
1,086
OS
Windows 10
User names can be added and removed by using command line.

What happens if you enter this command:
net user 0365rbarron /add

(change 0365rbarron to your preferred name)

net user test /delete
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
@zbook That would add the user, but my issue is when employee X goes to use the device, there won't be an "Other User" choice for them to enter their O365 credentials.
 

My Computer

System One

  • OS
    Windows 11 Pro

zbook

Well-known member
Power User
VIP
Local time
9:36 AM
Posts
1,086
OS
Windows 10
These command results are examples of some settings that can be modified:

Open administrative powershell and type or copy and paste:
Get-LocalUser
Get-LocalUser | Select *

There may be other members that use user sign on for work or public computers.

Please explain what you need with each boot.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

zbook

Well-known member
Power User
VIP
Local time
9:36 AM
Posts
1,086
OS
Windows 10
@Brink just posted a new tutorial:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
That’s a great tutorial, but it doesn’t discuss the ‘other user’ option (see image). In another forum someone mentioned an issue with O365 account I’m starting the set up with. I’m going to try another user on my next one and see if the problem persists. 7489EAA6-E1AD-4D4F-A7FA-A26F32FAC3B4.jpeg
 

My Computer

System One

  • OS
    Windows 11 Pro

Bree

Well-known member
Pro User
VIP
Local time
3:36 PM
Posts
2,884
Location
S/E England, UK
OS
Windows 11 Home
That’s a great tutorial, but it doesn’t discuss the ‘other user’ option....
'Other user' is a generic placeholder name and only ever appears when Windows is set up to sign in with an account that does not exist on this PC. One way to do that is to use Netplwiz to set up an automatic sign in at start up, but leave the account name blank.

W11 - Other user.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Hazel123

Well-known member
Member
VIP
Local time
3:36 PM
Posts
855
OS
Windows 10 Pro
Clever stuff Bree. (Bree really knows his stuff).
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
Thanks, I’ll try the netplwiz.

However, I do the same set up steps as I do pre- & post- upgrade, and I get the ‘other user’ option after the reset/reinstall sign in.
 

My Computer

System One

  • OS
    Windows 11 Pro

Bree

Well-known member
Pro User
VIP
Local time
3:36 PM
Posts
2,884
Location
S/E England, UK
OS
Windows 11 Home
I get the ‘other user’ option after the reset/reinstall sign in.
'Other user' only appears when Windows is trying to sign in with an account that it does not recognise. I can only suggest you review how you are setting up the initial OOBE after the reset/reinstall and try to identify any possible reason for account name confusion.

Are you setting up with a Microsoft account initially? If so, try using a local account instead. You can always switch this to a Microsoft account later. Pro has an option to use an offline (local) account as the initial account. Home doesn't, but can be made to do so with a workaround.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

rbarron

New member
Thread Starter
Local time
8:36 AM
Posts
9
OS
Windows 11 Pro
I do do the initial setup with a Microsoft account. I will try the next one with a local account. Thx!
 

My Computer

System One

  • OS
    Windows 11 Pro

Hazel123

Well-known member
Member
VIP
Local time
3:36 PM
Posts
855
OS
Windows 10 Pro
Now that's a question perhaps you could answer Bree. If you need Windows Pro to set up a local account at install, but can't upgrade to Windows Pro till after install, how do you set up with a local account from scratch?
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender
Top Bottom