Possible HD failure

mjw72652 · May 13, 2022

I installed a new 1 GB SSD in an HP laptop ;ess than three months ago. A couple of times recently Windows 11 has crashed with a BSOD, and when I restarted the laptop would not boot up, giving me a boot device not found error message, and refused to boot. Several attempts resulted in no luck. I finally went into the BIOS, opened the boot manager, changed the UEFI boot device to an external device then changed it back to the hard drive without actually saving in between, exited the BIOS and rebooted and the machine rebooted, albeit very slowly with a long hiccup after the logon screen appeared and I entered the PIN.

This has happened a couple of times.

Is this a drive failure problem or something else?

Archigos · May 13, 2022

You might get better help if you post this in the BSOD section where there are some users dedicated to helping with this kind of stuff.

Servo · May 13, 2022

It does sound like the ssd. I would do a surface scan to check for errors.
I wonder if the bios allows the ssd you have fitted?

johnlgalt · May 13, 2022

It could the SSD, but it could be something else entirely. @Archigos' advice is sound - let the BSOD analysis team take a look since you are experiencing BSODs, they can help ascertain where the root cause actually lies.

zbook · May 13, 2022

Please download and install:

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

Before bed power on the computer and repetitively click F2 or F10 > launch the HP UEFI hardware diagnostics > run overnight > system > extensive > loop until error >the next day click > esc > take pictures of the tests performed with results > post images or share links into this thread using one drive, drop box, or google drive > click component test > run as needed

Also download and install:

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138768.exe

The Windows hardware testing is less rigorous, and has some different testing features > run as needed

mjw72652 · May 15, 2022

The drive is being replaced under warranty.

Servo · May 15, 2022

Good news, lets hope the replacement sorts the problem

zbook · May 15, 2022

mjw72652 said:
The drive is being replaced under warranty.

Which test was required or used to confirm the drive problem(s) for warranty replacement?

mjw72652 · May 15, 2022

Just a screenshot of the failure to load boot device notice

zbook · May 15, 2022

Thx.

HP PCs - Hard disk 3F0 boot device not found error | HP® Customer Support

If the Hard Disk Error 3F0 boot device not found is displayed on a black screen, use the following procedures to try to resolve the error.

support.hp.com

mjw72652 · May 15, 2022

The HP Hard Disk Test would not run. The computer does not have Optane Memory. I did not go any further with the additional tests because the dealer who sold the computer is sending me a replacement drive so I can clone the bad one while the computer is running, replace the drive, then ship him the bad one. This was a reconditioned laptop with a brand new SSD he installed- it's less than 2 months old.

Servo · May 15, 2022

There's a very good chance that cloning the boot drive would copy the bad sectors.
Clean install is the way to go

mjw72652 · May 15, 2022

Possibly. I just have to take the chance. The bad one has been running fine for almost 3 days now, with a number of restarts. Actually, it's been running faster with fewer problems than before. I ran chkdsk and other tests on it since then, no problems found. Hopefully the clone will be OK- it's far less than time consuming than reinstalling all my software from a clean install. I can't lose any data- that's all on a NAS drive, so anything on the SSD can be reinstalled with no permanent loss.

Servo · May 15, 2022

Why not get the free Macrium Reflect, and make a image of your ssd

mjw72652 · May 15, 2022

That's a good idea. I have Minitool's Partition Wizard (the full version, not the free one) which will do the same thing. I will probably make an image onto one of my NAS drives as well as cloning (Partition Wizard will do both). Thanks.

zbook · May 15, 2022

In case you need it this is a Macrium tutorial:

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

If also has a fix boot feature:

v5: How to fix Windows boot problems (Restore, Windows PE)

mjw72652 · May 15, 2022

Thanks

Possible HD failure

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