Possible HD failure


mjw72652

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I installed a new 1 GB SSD in an HP laptop ;ess than three months ago. A couple of times recently Windows 11 has crashed with a BSOD, and when I restarted the laptop would not boot up, giving me a boot device not found error message, and refused to boot. Several attempts resulted in no luck. I finally went into the BIOS, opened the boot manager, changed the UEFI boot device to an external device then changed it back to the hard drive without actually saving in between, exited the BIOS and rebooted and the machine rebooted, albeit very slowly with a long hiccup after the logon screen appeared and I entered the PIN.



This has happened a couple of times.



Is this a drive failure problem or something else?
 
Windows Build/Version
21H2 22000.675

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Archigos

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You might get better help if you post this in the BSOD section where there are some users dedicated to helping with this kind of stuff.
 

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Servo

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It does sound like the ssd. I would do a surface scan to check for errors.
I wonder if the bios allows the ssd you have fitted?
 

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johnlgalt

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It could the SSD, but it could be something else entirely. @Archigos' advice is sound - let the BSOD analysis team take a look since you are experiencing BSODs, they can help ascertain where the root cause actually lies.
 

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zbook

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Please download and install:

Before bed power on the computer and repetitively click F2 or F10 > launch the HP UEFI hardware diagnostics > run overnight > system > extensive > loop until error >the next day click > esc > take pictures of the tests performed with results > post images or share links into this thread using one drive, drop box, or google drive > click component test > run as needed


Also download and install:

The Windows hardware testing is less rigorous, and has some different testing features > run as needed
 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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Servo

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Good news, lets hope the replacement sorts the problem
 

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    Rtx 2070
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    2 x 1 gb nvme
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    32 gig
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    samsung 4k
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zbook

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The drive is being replaced under warranty.

Which test was required or used to confirm the drive problem(s) for warranty replacement?
 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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zbook

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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mjw72652

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The HP Hard Disk Test would not run. The computer does not have Optane Memory. I did not go any further with the additional tests because the dealer who sold the computer is sending me a replacement drive so I can clone the bad one while the computer is running, replace the drive, then ship him the bad one. This was a reconditioned laptop with a brand new SSD he installed- it's less than 2 months old.
 

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Servo

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There's a very good chance that cloning the boot drive would copy the bad sectors.
Clean install is the way to go
 

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  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    3900x
    Motherboard
    Asus 570 plus
    Memory
    32
    Graphics Card(s)
    Rtx 2070
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k 28"
    Screen Resolution
    1900x1080
    Hard Drives
    2 x 1 gb nvme
    PSU
    Corsair 650w
    Case
    midi tower
    Cooling
    Watercooled
    Keyboard
    rgb wireless
    Mouse
    wireless logitech
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    50m
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    Edge
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    Defender
  • Operating System
    Windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink
    CPU
    Amd ryzen 7 3750H
    Motherboard
    beelink
    Memory
    32 gig
    Graphics card(s)
    Vega RX 10
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 1tb nvme
    PSU
    12v
    Case
    mini pc
    Cooling
    air
    Mouse
    wireless logitech
    Keyboard
    rgb wireless
    Internet Speed
    50m
    Browser
    edge
    Antivirus
    windows defender

mjw72652

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Possibly. I just have to take the chance. The bad one has been running fine for almost 3 days now, with a number of restarts. Actually, it's been running faster with fewer problems than before. I ran chkdsk and other tests on it since then, no problems found. Hopefully the clone will be OK- it's far less than time consuming than reinstalling all my software from a clean install. I can't lose any data- that's all on a NAS drive, so anything on the SSD can be reinstalled with no permanent loss.
 

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Servo

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Why not get the free Macrium Reflect, and make a image of your ssd
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    3900x
    Motherboard
    Asus 570 plus
    Memory
    32
    Graphics Card(s)
    Rtx 2070
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k 28"
    Screen Resolution
    1900x1080
    Hard Drives
    2 x 1 gb nvme
    PSU
    Corsair 650w
    Case
    midi tower
    Cooling
    Watercooled
    Keyboard
    rgb wireless
    Mouse
    wireless logitech
    Internet Speed
    50m
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink
    CPU
    Amd ryzen 7 3750H
    Motherboard
    beelink
    Memory
    32 gig
    Graphics card(s)
    Vega RX 10
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 1tb nvme
    PSU
    12v
    Case
    mini pc
    Cooling
    air
    Mouse
    wireless logitech
    Keyboard
    rgb wireless
    Internet Speed
    50m
    Browser
    edge
    Antivirus
    windows defender

mjw72652

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That's a good idea. I have Minitool's Partition Wizard (the full version, not the free one) which will do the same thing. I will probably make an image onto one of my NAS drives as well as cloning (Partition Wizard will do both). Thanks.
 

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zbook

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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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