Problem Deleting an Email Profile on Outlook 2021 and More


Neophile

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I don't even know how I accidentally deleted a Yahoo email profile from Outlook 2021. I already had an MS Live email there.

Then, on the Account Settings window, on the Email tab, the Yahoo email address doesn't show any more (so it cannot be removed here); but it is still on the Data Files tabs, so I removed it there. The problem seemed to be solved, but it wasn't. I added the Yahoo email profile again, but every time I left click on any of the two accounts (top account email folders), Outlook immediately crashes. Not on the subfolders or right click. When I left click on the MS Live email account (which is the default) it also even displays the text on the included screenshot, instead of the usual information.

Then I uninstalled Office with tool SetupProd_OffScrub_Uninstall.exe and reinstalled it clean from the flash drive with the original mounted Office that I bought and downloaded from MS. When I started Outlook I was astonished to see on it the very same installation and email profiles that I thought I completed eliminated with SetupProd_OffScrub_Uninstall.exe. And the problems remain.

What can I do to have Outlook working normally before it makes me crazy, please? I believe I should have sticked to Outlook 2019 instead of wasting my money with this nonsense waste. This Outlook is not even good for a complete ignorant: almost nothing can be properly configured. I could not even set it to use the PST data file from my previous Outlook 2019, which I obviously need.

Is there a possibility to solve this case? I should get my money back.
 
Windows Build/Version
23H2 (OS Build 22631.3085)

Attachments

  • Outlook 2021 start page.pdf
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Outlook data files for non-exchange accounts are in C:\Users\yourusername\Documents\Outlook Files
If the troublesome account is there try deleting it.
 

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  • OS
    Windows 11 Pro 23H2 22631.3447
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    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
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    none-Intel UHD Graphics 630
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    Logitech wired
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  • Operating System
    Windows 10 Pro 22H2 19045.3930
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    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
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    Keyboard
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    still not telling
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Outlook data files for non-exchange accounts are in C:\Users\yourusername\Documents\Outlook Files
If the troublesome account is there try deleting it.
Thank you, @glasskuter. They are no longer there because I have had them for years on another drive for not to lose them. But the problem is not only that I can't make Outlook accept them, but what I described.
 

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    Windows 11 Pro 22H2 22631.3085
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    MSI Stealth 16 Studio A13VGF
    CPU
    13th Gen Intel Core i7-13700H
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Laptop GPU
    Sound Card
    Realteck
    Monitor(s) Displays
    16” QHD+, 240Hz, IPS-Level
    Screen Resolution
    2560x1600
    Hard Drives
    SSD Samsung de 1TB NVMe PCIe Gen4x4
    SSD Crucial P5 Plus 2TB Gen4 M.2 NVMe 2280 (6600/5000MB/s)
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May I ask what version of Outlook created the .pst file?
 

My Computers

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  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
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    Antivirus
    Defender+MWB Premium
Outlook data files for non-exchange accounts are in C:\Users\yourusername\Documents\Outlook Files
If the troublesome account is there try deleting it.

Thank you glasskuter. I know where they are nd since XP I move all my files and Most personal folders to another drive, so that I cant loose them. The main problem is not there: I completely remove Office 2019 from my computer with the tool above, But when I reinstall nothing changed, the outlook has already the two accounts on it and with the same issue. Have you seen the attached file that appears on the right pane when I left-click on the default mail account?

Edit: it was from 2019.
 

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  • OS
    Windows 11 Pro 22H2 22631.3085
    Computer type
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    MSI Stealth 16 Studio A13VGF
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    13th Gen Intel Core i7-13700H
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Laptop GPU
    Sound Card
    Realteck
    Monitor(s) Displays
    16” QHD+, 240Hz, IPS-Level
    Screen Resolution
    2560x1600
    Hard Drives
    SSD Samsung de 1TB NVMe PCIe Gen4x4
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Have you seen the attached file that appears on the right pane when I left-click on the default mail account?
Yes, I saw it. It is in unicode as it is supposed to be but Outlook 2021 is not converting it into a readable format. It makes me believe one of two things is happening. Either the .pst has somehow gotten corrupted OR the 2021 Outlook itself is corrupted.

I suggest you contact Office support. You can save yourself a lot of time and effort as they are very good and it's not difficult to reach a knowledgeable person.

(I just did it on mine. In the problem box I entered "Outlook 2021 will not open pst file'.
It will give you suggestions. At the bottom is "contact support"
enter category=Outlook
Select chat with support agent.
If they decide it's necessary, they will take your phone number and call you. The times I've had to contact them they accessed my computer and fixed my problem for me.

Good luck. Sorry I can't be of more help.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I might add you better check for corrupt system files first. MS will have you do it anyway,
Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I might add you better check for corrupt system files first. MS will have you do it anyway,
Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)
Before your message I had already tried to get in touch with MS support. However, I was not as lucky. After three times I received an adviser telling they were busy and if I wanted to wait, I postponed. I'll do it tomorrow at a time I believe they are not so busy, in the morning. It's easy for me because I am at GMT time.

sfc /scannow didn't find any problem. The problem is on that stupid Outlook 2021.
Either the .pst has somehow gotten corrupted OR the 2021 Outlook itself is corrupted.

I believe It is not corrupt because I scanned it before, but as I wrote at staring, Outlook has created another PST file by itself when I chose a POP setting for one of the emails, and the other one is am IMAP. It is stupid so much difficulties to make some setting or even worse to change them.

Thank you very much for your kind replies and trying to help.
If I can fix it through support help and I happen to know what they did I'll write it here, but the probability is that they fix ix without telling what it was.
 

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    MSI Stealth 16 Studio A13VGF
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    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Laptop GPU
    Sound Card
    Realteck
    Monitor(s) Displays
    16” QHD+, 240Hz, IPS-Level
    Screen Resolution
    2560x1600
    Hard Drives
    SSD Samsung de 1TB NVMe PCIe Gen4x4
    SSD Crucial P5 Plus 2TB Gen4 M.2 NVMe 2280 (6600/5000MB/s)
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Sounds like you have a corrupt Outlook profile. Go to control panel and make sure system icons are visible. From there, select Mail and you should see your Outlook profile. Created a new Outlook profile and go from there.
 

My Computer

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  • OS
    Windows 11
    Computer type
    PC/Desktop
Sounds like you have a corrupt Outlook profile. Go to control panel and make sure system icons are visible. From there, select Mail and you should see your Outlook profile. Created a new Outlook profile and go from there.
Thank you for replying.

I've thought that, but it works alright when in safe mode. Also, because a mail profile increases a bit the size of the registry, and that is one more thing to slow down a computer, I considered trying other options that anyone in the forum would recommend. Even if mine is not slow, all computers slow down in time, as my experience goes.

Wbat do you think about it being OK on safe mode?
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22631.3085
    Computer type
    Laptop
    Manufacturer/Model
    MSI Stealth 16 Studio A13VGF
    CPU
    13th Gen Intel Core i7-13700H
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Laptop GPU
    Sound Card
    Realteck
    Monitor(s) Displays
    16” QHD+, 240Hz, IPS-Level
    Screen Resolution
    2560x1600
    Hard Drives
    SSD Samsung de 1TB NVMe PCIe Gen4x4
    SSD Crucial P5 Plus 2TB Gen4 M.2 NVMe 2280 (6600/5000MB/s)
    PSU
    4 Células, 99.9 Whr
    Mouse
    Logitech MX Anywhere 2S
    Browser
    Fiirefox, Edge, Opera.
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    Audio
    2 x 2W Speaker
    4 x 2W Woofer
Are you talking about starting Outlook with the /safe switch? If so, there is an add on causing problems. Start Outlook in safe mode and systematically disable each add on one at a time and start Outlook normal to figure out which add on could be the culprit. What are you running for an anti virus? Start by disabling that.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Are you talking about starting Outlook with the /safe switch? If so, there is an add on causing problems. Start Outlook in safe mode and systematically disable each add on one at a time and start Outlook normal to figure out which add on could be the culprit. What are you running for an anti virus? Start by disabling that.
Yes, I started in safe mode pressing the Ctrl key while clicking on the Outlook link, which is the same as you say. I found five add-ins and I cleared all their boxes. Then, I restarted Outlook believing it was probably solved, but I was very disappointed it was still as before. I checked the add-ins. All their cases were still empty.

Tomorrow I will explore for more possibilities because I have to sleep now. If you have more suggestions please lieve them here, and thank you for trying to help. Ideas can generate other ideas.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22631.3085
    Computer type
    Laptop
    Manufacturer/Model
    MSI Stealth 16 Studio A13VGF
    CPU
    13th Gen Intel Core i7-13700H
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Laptop GPU
    Sound Card
    Realteck
    Monitor(s) Displays
    16” QHD+, 240Hz, IPS-Level
    Screen Resolution
    2560x1600
    Hard Drives
    SSD Samsung de 1TB NVMe PCIe Gen4x4
    SSD Crucial P5 Plus 2TB Gen4 M.2 NVMe 2280 (6600/5000MB/s)
    PSU
    4 Células, 99.9 Whr
    Mouse
    Logitech MX Anywhere 2S
    Browser
    Fiirefox, Edge, Opera.
    Other Info
    Audio
    2 x 2W Speaker
    4 x 2W Woofer

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