Problems with WiFi and Sleep Mode on Windows 11


itsbrads6140

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I first updated to Windows 11 on my Dell Inspiron 14" 5405 laptop the day after launch day (I know, I know, I probably should have waited but it was working properly on my friends' laptops and PCs so I couldn't resist). It was working fine, until the day after. When I came back, it had turned off (I'm not sure why, maybe it hibernated because I left it too long) so I tried to turn it on, but it blue screened. This is where the problems began. My WiFi adapter (Qualcomm QCA61x4A 802.11ac Wireless Adapter) stopped working (no WiFi networks showed up and the adapter just deleted itself from Device Manager) and my laptop doesn't have Ethernet so I had no internet access. Thankfully, after freaking out and downgrading back to Windows 10, it fixed itself. But now every time the laptop slept, even in Windows 10, it would randomly turn off (this would close all my programs as well, so it didn't just hibernate) and I had the same problem. Shutting down and turning the laptop on again (not restarting) fixed the problem again, but I didn't want to keep doing this. In Control Panel (Hardware and Sound > Power Options > Choose or customise a power plan), I found out that it was hibernating by itself, so I turned this off, and things were good... until I updated to Windows 11 a few weeks after as it seemed much more stable. I still had the same problem, but now the option to turn off auto-hibernation was gone, as you can see in this image:

1645115944266.png

Therefore, I had to turn off auto-sleeping. It fixed the problem but now whenever my laptop was closed or left alone, the battery drained so much to the point where, unless I'm leaving my laptop for maybe a few minutes, I had to charge it so it wouldn't run out or just shut it down. I just did this for a few months until earlier this week, I just reset the laptop after having problems with my mic. The first few times I put the laptop to sleep, it stayed in sleep mode and did not shut down or hibernate, until last night, where after I left it for about an hour, it turned off and the WiFi stopped working once again. Since then, it sometimes sleeps normally without turning off, and sometimes turns off and the wifi stops working.

This is really getting on my nerves and I am really stuck on how to fix it, as not even a reset has fixed it. Does anyone know how to fix it - or could it be a hardware issue? Thanks :)
 
Windows Build/Version
21H2 (Build 22000.527)

My Computer

System One

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    AMD Ryzen 7 4700U
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    AMD RX Vega 7 (integrated graphics)
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    1920 x 1080

glasskuter

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Welcome to the forum.
If you have Dell Support Assist on your laptop run it to get all the latest drivers. There are a ton of drivers updated within the last year, many urgent.

If you do not have Support Assist
Go here Support for Inspiron 5405 | Drivers & Downloads | Dell US
Apply the recent urgent updates... Chipset, wifi, bluetooth, graphics ( make sure you are running the latest bios listed there.)


Once all drivers are updated open an administrative command prompt and type powercfg -a Furnish a screenshot of the results.
 

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    Memory
    32 gb
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    Benq 27
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    256 m.2 2230-256+1 tb hdd
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    Dell Optiplex 9020
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    i7-4770
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    24 gb
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    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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CornishRattler

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Welcome to the forum.
If you have Dell Support Assist on your laptop run it to get all the latest drivers. There are a ton of drivers updated within the last year, many urgent.

If you do not have Support Assist
Go here Support for Inspiron 5405 | Drivers & Downloads | Dell US
Apply the recent urgent updates... Chipset, wifi, bluetooth, graphics ( make sure you are running the latest bios listed there.)


Once all drivers are updated open an administrative command prompt and type powercfg -a Furnish a screenshot of the results.
Dell are months behind with graphic drivers through Support Assist
 

My Computer

System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W10 VHDX Triple Boot
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
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    1 x Samsung 980 Pro 1TB
    1 x Samsung 970 Evo Plus 1TB

itsbrads6140

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Windows 11
Welcome to the forum.
If you have Dell Support Assist on your laptop run it to get all the latest drivers. There are a ton of drivers updated within the last year, many urgent.

If you do not have Support Assist
Go here Support for Inspiron 5405 | Drivers & Downloads | Dell US
Apply the recent urgent updates... Chipset, wifi, bluetooth, graphics ( make sure you are running the latest bios listed there.)

Once all drivers are updated open an administrative command prompt and type powercfg -a Furnish a screenshot of on my lthe results.

I have support assist on my laptop, and it had no updates, and I'm pretty sure I already have the latest versions of the drivers on the website.

I ran powercfg -a and this is what it said:

1645144336655.png

(thanks for the quick response by the way)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14" 5405
    CPU
    AMD Ryzen 7 4700U
    Memory
    8GB
    Graphics Card(s)
    AMD RX Vega 7 (integrated graphics)
    Screen Resolution
    1920 x 1080

abactuon

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powercfg.exe /sleepstudy
 

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    Computer type
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    ASUS TUF Dash F15 FX516PM_FX516PM
    CPU
    Intel Core i7-11370H
    Motherboard
    ASUS FX516PM
    Memory
    Micron 4ATF1G64HZ-3G2E2/8G + Patriot PSD416G320081S
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop
    Sound Card
    Intel Tiger Lake-U/Y PCH-LP - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    LM156LF-2F03
    Screen Resolution
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glasskuter

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The ugly modern sleep bites again. S0 state systems support a low-power idle state known as Modern Standby. In this state, the system can very quickly switch from a low-power state to high-power state, so that it can respond quickly to hardware and network events. Systems that support Modern Standby do not use S1-S3. This forum has many reports of the issues caused by modern standby, mostly battery drain and excessive heat when inside a case..

To re-enable hibernation open cmd as administrator and type powercfg.exe /hibernate on
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

itsbrads6140

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powercfg.exe /sleepstudy

I've done this and it looks like here is an example of the problem:

1645145687626.png

I've attached the full report below.
 

My Computer

System One

  • OS
    Windows 11
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    Laptop
    Manufacturer/Model
    Dell Inspiron 14" 5405
    CPU
    AMD Ryzen 7 4700U
    Memory
    8GB
    Graphics Card(s)
    AMD RX Vega 7 (integrated graphics)
    Screen Resolution
    1920 x 1080

glasskuter

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It certainly will affect your battery drain more but you can stop the wifi from turning off.
  1. Right-click on the Start Menu and choose Device Manager.
  2. Expand the list below Network Adapters.
  3. Right-click on your network adapter.
  4. Select Properties.
  5. Click on the Power Management tab.
  6. Uncheck the box next to Allow the computer to turn off this device to save power.
I don't know what else to tell you other than shutting it off or always using it plugged in.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

itsbrads6140

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It certainly will affect your battery drain more but you can stop the wifi from turning off.
  1. Right-click on the Start Menu and choose Device Manager.
  2. Expand the list below Network Adapters.
  3. Right-click on your network adapter.
  4. Select Properties.
  5. Click on the Power Management tab.
  6. Uncheck the box next to Allow the computer to turn off this device to save power.

I can't find the Power Management tab...

1645145981675.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14" 5405
    CPU
    AMD Ryzen 7 4700U
    Memory
    8GB
    Graphics Card(s)
    AMD RX Vega 7 (integrated graphics)
    Screen Resolution
    1920 x 1080

itsbrads6140

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Thread Starter
Local time
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Windows 11
The ugly modern sleep bites again. S0 state systems support a low-power idle state known as Modern Standby. In this state, the system can very quickly switch from a low-power state to high-power state, so that it can respond quickly to hardware and network events. Systems that support Modern Standby do not use S1-S3. This forum has many reports of the issues caused by modern standby, mostly battery drain and excessive heat when inside a case..

To re-enable hibernation open cmd as administrator and type powercfg.exe /hibernate on

Oh ok, well that's annoying. I think hibernation was already on but I ran powercfg.exe /hibernate on anyway. Maybe that'll help?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14" 5405
    CPU
    AMD Ryzen 7 4700U
    Memory
    8GB
    Graphics Card(s)
    AMD RX Vega 7 (integrated graphics)
    Screen Resolution
    1920 x 1080

glasskuter

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Then try this. Control panel-power options-'change plan settings' beside your power plan-change advanced power settings-expand wireless adapter settings-see if it will let you change it to maximum performance. I do not own a device that uses modern standby so can't be sure what options you will see.

Like I said, I don't know what else to tell you other than shutting it off or always using it plugged in. Hopefully someone else has more suggestions.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

glasskuter

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You know hibernate is on by going to power options in control panel-under choose what the power buttons do. With hibernate on, fast startup is added to the options.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

snerd

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..... I don't know what else to tell you other than shutting it off or always using it plugged in.
That's what I've gone to. It's keeps killing my brand new battery!
 

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  • OS
    Windows 11
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    Dell
    CPU
    AMD A8-7410 APU with AMD Radeon R5 Graphicss @ 2.20 GHz
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    12 gb
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    12/1.5 DSL
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Try3

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That's what I've gone to. It's keeps killing my brand new battery!

Yes. Likewise.

There are in effect four Power/Computer states for an S0 Modern standby [aka S0 Low power idle] computer
- Computer on, Monitor on
- Computer on, Monitor off {The monitor turning off initiates S0 Modern standby, the progressively severe idle condition that suppresses, amongst other things, Task scheduler tasks}.
- Hibernate
- Off

There is no "Sleep" in the sense that we commonly use the term ["S3 Sleep"].
- This is despite MS leaving the word Sleep dotted around the place such as in the descriptions of the later phases of S0 Modern standby [S0 is progressive. It will increasingly reduce the permitted activities as time passes.].

Or set your monitor timeout to Never in Power options and avoid S0 ever kicking in.
I've been trying to get the best of both worlds by setting my monitor timeout to never but having a fairly dark-screened screensaver licking in at 2 mins.

And you can see records of the transitions between states in Event viewer -
Event viewer, Custom view, Power - Sleep-Hibernate-S0 transitions [post #40] - TenForums
This works in S0 computers & in proper computers.

If you want to see Event viewer records of On/Off then read
My ditty - Event viewer - Start-Shutdown Custom views [post #2] - TenForums

All the best,
Denis
 

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  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

abactuon

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If the hardwares are working properly, everything should work without problems at the default settings.
Do a clean install of Windows 11 or 10?
Download drivers to disk to install manually. Not necessarily from the Dell website.
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Dash F15 FX516PM_FX516PM
    CPU
    Intel Core i7-11370H
    Motherboard
    ASUS FX516PM
    Memory
    Micron 4ATF1G64HZ-3G2E2/8G + Patriot PSD416G320081S
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop
    Sound Card
    Intel Tiger Lake-U/Y PCH-LP - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    LM156LF-2F03
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. Noname 128GB SSD
    2. HFM512GD3JX013N
    PSU
    200W
    Mouse
    HP USB Fingerprint Mouse
    Internet Speed
    70 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus

Try3

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If the hardwares are working properly, everything should work without problems at the default settings.
Do a clean install of Windows 11 or 10?
Download drivers to disk to install manually. Not necessarily from the Dell website.

I don't know what your situation is so cannot answer. I suggest you create a thread of your own.

But, about drivers -
For the major hardware components that were in my computer when I bought it, I get updated drivers & Bios from the computer maker.
Windows update supplies many of the drivers for other components including Intel ones.
Whenever I get additional hardware, I check for drivers from its maker and accept MS drivers for the rest.

All the best,
Denis
 

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    Windows 11 Home x64 Version 21H2 Build 22000.675

abactuon

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I wonder what causes the condition 'Abnormal shutdown', for example, for me to 'Screen off':

11.jpg
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Dash F15 FX516PM_FX516PM
    CPU
    Intel Core i7-11370H
    Motherboard
    ASUS FX516PM
    Memory
    Micron 4ATF1G64HZ-3G2E2/8G + Patriot PSD416G320081S
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop
    Sound Card
    Intel Tiger Lake-U/Y PCH-LP - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    LM156LF-2F03
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. Noname 128GB SSD
    2. HFM512GD3JX013N
    PSU
    200W
    Mouse
    HP USB Fingerprint Mouse
    Internet Speed
    70 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus

Try3

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If you are experiencing an abnormal shutdown at the time that the monitor turns off then I'd suggest reinstalling your display driver..
But you did not mention it in your earlier post and I find that puzzling.

If the problem persists then I still suggest starting a thread of your own.

Best of luck,
Denis
 

My Computer

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  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

itsbrads6140

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Windows 11
Then try this. Control panel-power options-'change plan settings' beside your power plan-change advanced power settings-expand wireless adapter settings-see if it will let you change it to maximum performance. I do not own a device that uses modern standby so can't be sure what options you will see.

Like I said, I don't know what else to tell you other than shutting it off or always using it plugged in. Hopefully someone else has more suggestions.
Again there's no option for this annoyingly. I think it might have been there in Windows 10, but Windows 11 removed a bunch of options from that page for some reason. Therefore, I've just gone back to what I was doing before: turning off auto-sleeping. I think I need to get my laptop checked because it looks like it might be a hardware problem with the WiFI card or something.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14" 5405
    CPU
    AMD Ryzen 7 4700U
    Memory
    8GB
    Graphics Card(s)
    AMD RX Vega 7 (integrated graphics)
    Screen Resolution
    1920 x 1080
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