Random Crashes to a Black Screen. No Errors.


When available please update the progress with:

a) post #6 step 6)

b) post #11 step 3) and step 4)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Can you use the Motherboard internal graphics connection to test?

I had an EVGA card that would black screen due to a corrupt card bios, but internal graphics ran fine....

Just a thought :unsure:
I suppose I could, but its only ever happened while playing games and I'm not sure how any of the games would run using onboard graphics. I also use the computer for work and do a lot of 3D renders and exporting of videos and its never went to a black screen during that.
One trick that's helped me in the past with screen problems: Use a smartphone to remotely view and control your PC's screen while the computer is running. (For example, you can connect to your PC with VNC.)

Then in your case, the next time the screen goes blank, you can still operate your PC remotely with your smartphone. If everything is still working properly, it starts to look like a bad video card is the problem.
Is that something you can do if you have an iPhone?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
6) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 5, 6, 7 and 8)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART
This Disk Sentinel, do I do an extended self test? short test? surface test?

Results of this "bcdedit /deletevalue {badmemory} badmemorylist"

badmemorycheck.webp

And a sharelink for the Tuneup #2.

I've also removed two of the RAM sticks. Since then i've had one black screen, and this time when I was idol in the menu. Before its only ever happened in the middle of gameplay (possible cause is lots of things happening on screen?) I did see in the manual for the motherboard under the section about system memory configuration it says: "For system stability, use a more efficient memory cooling system to support a full memory load (4 DIMMs) or overclocking condition."

Now I dont have any extra cooling specifically for RAM and I dont do any overclocking, and I've also had 4 sticks for at least a year and problems only recently started. I'm not sure if its related but thought it was worth mentioning.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
I think the gfx card is a good suspect, but heat is another.

RAM (at least DDR4 and lower) isn't a heat source (3 or 5W per 16 GB module) but it works better at lower temp. I'm not 100% sure RAM heatsinks make a tangible difference, although better RAM has them. What I'm sure it doesn't make difference is RAM fans, b/c RAM isn't a heat source.

What would improve the "thermal life" of RAM is a better cooled case, and yours is among the best. But I'd replace the rear exhaust fan for a powerful model. I mean a hypothetical 140mm fan with 2000 rpm or more, most I've seen is 1700 rpm, like the Fractal Dynamic X2 GP-14 PWM (1700rpm, 33.7dB, 105.9cfm, 1.95mm H2O, I think this can be improved, I've got a 2500rpm 120mm fan oriented to pressure and a 1900rpm one oriented to airflow, but I would always choose bigger size).

Your Asus TUF Gaming OC RTX 3080 10GB has a TDP of 320W. The mentioned 120mm fans are good for a 190W one that really consumes 140W (estimated), that's why I think you need a serious 140 mm exhaust fan. I neither trust intake fans nor weak exhaust (1000 rpm yours now). In my experience, some intake fans cannot move air b/c they aren't good enough "aspirators" through the surface or chamber they have behind, and a powerful exhaust fan can move all it alone (a parallel CPU fan helps, but your AIO is advantageous b/c the CPU heat goes out directly, provided the fans are effective through the upper surface).
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    MeLE Quieter 2Q (fanless miniPC)
    CPU
    Celeron J4125 (10th gen)
    Memory
    8GB DDR4
    Monitor(s) Displays
    Samsung SyncMaster T260
    Screen Resolution
    1920x1200
    Hard Drives
    256GB eMMC (Windows)
    2TB USB3 HDD Toshiba (Data)

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

Speccy - Free Download - Piriform: Speccy - System Information - Free

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer


Follow HD Sentinel temperatures too.


See what can be done to provide better cooling.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I overlooked it in my previous post but a 3 fan AIO (of good enough quality) fits in your case and can cope with 300-350W, it's triple the heatsink size and fans used for a 100-120W processor. You'd also need a "normal" CPU cooler and most likely you wouldn't need a different exhaust fan. Here GPU AIO there're AIOs for the 3090 Ti that are cheaper than from other retailers I've seen. Idk if they fit for your card or if they have others in other pages. This brand seems a main one (I've googled just for "aio 3080").
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    MeLE Quieter 2Q (fanless miniPC)
    CPU
    Celeron J4125 (10th gen)
    Memory
    8GB DDR4
    Monitor(s) Displays
    Samsung SyncMaster T260
    Screen Resolution
    1920x1200
    Hard Drives
    256GB eMMC (Windows)
    2TB USB3 HDD Toshiba (Data)
See what can be done to provide better cooling.
Do you want temp updates at some point?
I overlooked it in my previous post but a 3 fan AIO (of good enough quality) fits in your case and can cope with 300-350W, it's triple the heatsink size and fans used for a 100-120W processor. You'd also need a "normal" CPU cooler and most likely you wouldn't need a different exhaust fan. Here GPU AIO there're AIOs for the 3090 Ti that are cheaper than from other retailers I've seen. Idk if they fit for your card or if they have others in other pages. This brand seems a main one (I've googled just for "aio 3080").

Are you both thinking the source of the problems are a cooling issue?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
It's best to fix any overheating and or overclocking early in the troubleshooting.

Both groups of RAM need testing.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
5) Use the computer with only two RAM modules (32 GB) for one week
(Plan to use the other two RAM modules the following week unless there is an access problem)
So its been over a week of using just two RAM sticks. In that time i've had two black screens, but thats less than it was with all four sticks. I guess that means its slightly more stable? Should I swap sticks out for the other two?

As far as cooling I'm not really sure. The M.2 drive on the motherboard runs at about 50c constantly but the others are all in the 30's or 20's. I can try a more powerful exhaust fan in the back. Other than that i'm not really sure. The cooling configuration I have now is the same as its been since 2020 and I've only just started having problems this year.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
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Reactions: OAT
You can get an M.2 Heat Sync cooler to alleviate some of the heat.

As for your RAM modules, swap the RAM slots you are using. Swap the other RAM modules you removed. Try different variations.
You can remove all but one module RAM and run Memtest86 in my signature on each RAM Module separately.
 

My Computer

System One

  • OS
    Windows 11 Pro Insider 64 bit 25H2 26200.5742
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 9700K 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gaming keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
In idle those temps are normal, I have SATA SSDs in 2 computers that also go to about 50ºC or a bit less in other seasons (now it's summer here), system mobo processor gfx's (idle) are a bit above the room's temp. Cases and cooling are fine.

Maybe the gfx card's the main suspect now. Do the black screens happen only when gaming?

What are your temps in games? Do you have sw to see them?

I don't use games since time ago, but my Windows 10 computer (FX8350, 750 Ti, 32 GB DDR3) has 3DMark 11 installed that I've run for curiosity and also the following programs:

- MSI Afterburner (MSI-AB)
- RivaTuner Statistics Server (RTSS)
- HwInfo

HWInfo is there in part to display the gfx temp in the systray (in my Windows 11 miniPC I use it to display the processor temp instead), and in part as source of monitoring data for the other two. The duo MSI-AB/RTSS can display an OSD (on screen display) with the data you choose like fps temps or fan speeds. I believe you set it in MSI-AB but RTSS must be loaded beforewards, you should travel through the menus and it's a bit messy but you find the way, and the configuration remains across reboots.

I found that RTSS must be totally loaded before MSI-AB is started, so I run the following batch file. I actually run a longer version with more programs at bootup via a scheduled task, but you only need this and you can run it manually anytime. Run it before configuring the OSD and before gaming if the programs aren't running yet:

Code:
@ECHO OFF
START /D "C:\Program Files (x86)\RivaTuner Statistics Server" RTSS.exe
TIMEOUT 7
START /D "C:\Program Files (x86)\MSI Afterburner" MSIAfterburner.exe

"TIMEOUT 7" waits 7 seconds what's sufficient to fully load RTSS.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    MeLE Quieter 2Q (fanless miniPC)
    CPU
    Celeron J4125 (10th gen)
    Memory
    8GB DDR4
    Monitor(s) Displays
    Samsung SyncMaster T260
    Screen Resolution
    1920x1200
    Hard Drives
    256GB eMMC (Windows)
    2TB USB3 HDD Toshiba (Data)
Please post a new V2 share link into the newest post.

The using the same DIMMs switch the RAM modules so that the second pair are monitored using reliability history:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Check Reliability History for entries at the time of the freeze.
Access it by typing" reliability" in the Search box.
If there are entries,particularly flagged ones,then access the "Report sent" page byRight clicking on the "view tech details" which should bring up the page and the first couple of lines will give the source of the problem.
 

My Computer

System One

  • OS
    win 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    amd ryzen 5-2600
    Motherboard
    gigabyte b450m-ds3h
    Memory
    ng skill sniper x 16gb
    Graphics Card(s)
    nvidea gtx 1050
    Monitor(s) Displays
    benq fp 92
    Hard Drives
    samsung 860 evo 500gb m2 ssd
    PSU
    antec ea550g
    Case
    nzxt noctis 450
    Browser
    edge
Maybe the gfx card's the main suspect now. Do the black screens happen only when gaming?
Its only happened when running a game. It used to only happen with one game and then a month ago started happening with all sorts of games. I also do work on my computer and render a lot of 3d graphics as part of that which can be processor or video card intensive and its not given me a black screen during those tasks. I was able to play games all this past week without any problems and then I get a black screen a few minutes ago while starting up a game.

Please post a new V2 share link into the newest post.
This was run immediately after rebooting the computer from another black screen I'm going to swap out RAM now.

I've also looked for other people with black screen issues and found a post on MS website mentioning a black screen here maybe due to a Windows update in May? And another on nvidias forums where they think it might have something to do with the firmware of the "vBIOS"

Check Reliability History for entries at the time of the freeze.
Access it by typing" reliability" in the Search box.
If there are entries,particularly flagged ones,then access the "Report sent" page byRight clicking on the "view tech details" which should bring up the page and the first couple of lines will give the source of the problem.

This first image is from today immediately after I rebooted from a black screen and BEFORE switching out RAM sticks. Its the first black screen in a few days. The "Windows was Not Properly shutdown" is from me hitting the reboot button since its the only way I know how to get out of the black screen.

ReliabilityMonitor_08_30_2025.webp

I looked back at older dates and looked on 08/12, when I had like 4 black screens in a row trying to play a very not hardware intensive game. Gives a Hardware Error but I dont know what the details mean.
ReliabilityMonitor_08_12_25.webp

All the hardware errors say the same thing as below, except one. That one just says "BAD_DUMPFILE" in the tech details.
ReliabilityMonitor_HardwareError_08_12_2025.webp
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
How come the settings were not maintained for optimal dump file creation?

What's your plan?






1) Please run tuneup plus > post a share link > create a new restore point

2) Post share links for event viewer system and application.




3) Run HD Tune (all drives) (old version) > post images or share links



a) Health

b) Full error scan




4) Run Sea Tools Long generic test (all drives) > post images or share links

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
How come the settings were not maintained for optimal dump file creation?

What's your plan?
I dont know what you mean, I haven't changed any settings.

1) Please run tuneup plus > post a share link > create a new restore point
Tuneup Plus log file
2) Post share links for event viewer system and application.
Event Viewer System log
Event Viewer Application log

As for the HDTune and Sea Tools, haven't I already these a couple weeks ago and everything came back ok?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO
As for the HDTune and Sea Tools, haven't I already these a couple weeks ago and everything came back ok?

There was a bad block report.

This could be a flash or disk drive.

(it was never confirmed)

There were no new reports since this entry:

(was there a one time connection of a flash drive?)





Code:
Event[3258]
  Log Name: System
  Source: disk
  Date: 2025-08-12T22:32:24.5560000Z
  Event ID: 7
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-TGMNO60
  Description:
The device, \Device\Harddisk5\DR8, has a bad block.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
There was a bad block report.

This could be a flash or disk drive.

(it was never confirmed)

There were no new reports since this entry:

(was there a one time connection of a flash drive?)





Code:
Event[3258]
  Log Name: System
  Source: disk
  Date: 2025-08-12T22:32:24.5560000Z
  Event ID: 7
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-TGMNO60
  Description:
The device, \Device\Harddisk5\DR8, has a bad block.
I'm dont know what "\device\harddisk5\dr8" is. I dont have a hard drive with that name. I have Local C: | "Main Drive" D: | "Secondary" E: | "Work" F: drives. Nothing named "harddisk5 or DR8.

As far as flash drives go there have been some connected but not frequently and not since I've started all these tests.

I'm running the HD Tune and Sea Tools again, even though nothing was flagged the first time I did them.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    Asus ROG Strix X570-E Gaming
    Memory
    64GB
    Graphics Card(s)
    Asus TUF Gaming OC RTX 3080 10GB
    Monitor(s) Displays
    LG 27" Ultragear
    Screen Resolution
    2560x1440
    PSU
    EVGA SuperNOVA750 G3
    Case
    Fractal Design Define 7
    Cooling
    Fractal Design Celsius+ S24 AIO

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