Solved Regular BSODs

zbook · Dec 29, 2023

There was a new BSOD on Wed Dec 27 08:52:58.031 2023 (UTC - 6:00).

A Tuneup plus run was not displayed in the V2 as of 2023-12-30T08:35:59.

There is very limited drive free space.

There is no restore point.

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Upgrade the HP UEFI hardware diagnostics:

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149563.exe

3) Create a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Increase the drive free space so that there is > 30 GB free space

5) Running WDV with various customized tests will be useful in ruling in / out a misbehaving driver.

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Please start the WDV tool with the 3 customized tests displayed in the Ten Forums tutorial.

[ ] 0x00000010 I/O verification.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.

a) test all non-Microsoft drivers
b) test no Microsoft drivers

Plan to run the tool for approximately 48 hours with various customized tests.

If there is no immediate BSOD then open ACP and copy and paste:

verifier /querysettings

Post a share link into the newest post.

For any BSOD post a new V2 share link into the newest post.

Plodder · Dec 31, 2023

Discovered another issue so I'm now going to do a repair install. I think I'll end this thread here and start a new one, if necessary. Thanks.

Plodder · Jan 2, 2024

Not having much luck.

Tuneup data here OneDrive
V2log data here OneDrive

I thought msedgewebview2 might be the problem but I don't use Teams and have it disabled at startup. I also stopped the Windows widgets process but the BSOD kept coming. Looking forward to some guidance https://www.elevenforum.com/members/x-bluerobot.4405/

x BlueRobot · Jan 2, 2024

All your crashes are the same which is a good sign, as it means there is a definitive issue here.

Code:

3: kd> !PDE.du ffffd683e48a48e0
S-1-15-2-751959907-908837041-252804800-900526022-4140438912-2324401405-2423745324

Please open an command prompt window and then enter the following commands:

Code:

reg query HKEY_USERS >> %userprofile%\Desktop\Users.txt
reg query HKEY_USERS\S-1-15-2-751959907-908837041-252804800-900526022-4140438912-2324401405-2423745324 >> %userprofile%\Desktop\Users.txt
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" >> %userprofile%\Desktop\Users.txt

Please attach the Users.txt file which would have been saved to your Desktop.

Plodder · Jan 2, 2024

Text file here OneDrive

The second command threw an error -see here Doc1.docx

x BlueRobot · Jan 3, 2024

Do you use Microsoft Jigsaw?

Please remove it using the following PowerShell command from an elevated (admin) PowerShell window:

Code:

Remove-AppxPackage -Package 'Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe' -AllUsers

zbook · Jan 3, 2024

The thread has been running for 2 weeks and there were approximately 6 BSOD in the past two days.

What is your time frame for troubleshooting?

Plodder · Jan 3, 2024

Yes, I do use MS Jigsaw. I tried the suggested command but it failed...see Doc2.docx

Shall I just use uninstall from Apps in settings?

x BlueRobot · Jan 3, 2024

Plodder said:
Shall I just use uninstall from Apps in settings?

If it exists under there, then you could try that. The reason for suggesting that the app is removed, is that it seems to be trying to run under a user profile which doesn't exist and that seems to be causing the crashes. All of the last 6 BSODs were identical.

Otherwise, please use:

Code:

Get-AppxPackage *Jigsaw*

Please post the output of the command in your next post.

Plodder · Jan 3, 2024

What you say makes sense...Jigsaw was active (along with other open apps) when the recent crashes occurred. I've uninstalled Jigsaw from settings > apps, see here Doc3.docx

Jigsaw no longer appears in the list of installed apps...presumably the uninstaller has done the job. Should I reboot the computer now and do you then want me to run the command Get-AppxPackage *Jigsaw* ?

x BlueRobot · Jan 3, 2024

Plodder said:
Should I reboot the computer now and do you then want me to run the command Get-AppxPackage *Jigsaw* ?

Please reboot your computer and then double check with the Get-AppxPackage command, you shouldn't get any results if the app has been completely uninstalled. If that is the case, then continue to use the computer as you normally would for the next few days.

Plodder · Jan 3, 2024

Reboot done. Get-AppxPackage command returned zero results...see here Doc4.docx

By the way, there has been no crash since the last report. I'll check back in either at the next crash or in a couple of days.

zbook, thank you for your interest and offer for help but as you can see, I'm hopeful that this issue has been resolved...we will see over the next couple of days.

x BlueRobot · Jan 6, 2024

Have you had any more crashes?

Plodder · Jan 7, 2024

After uninstalling MS Jigsaw, I've had no problems. But, I had to try downloading Jigsaw from the store and guess what, BSOD. So I've uninstalled it again and will leave it uninstalled. No problems since! Can't see much point in pursuing this any further unless you want to drill down deep to identify the precise issue. Let me know what you think.

x BlueRobot · Jan 7, 2024

At least we've confirmed what the issue was, it seems that it is due a problem with how the app container SID for the Jigsaw app is being generated. Unfortunately, the only solution is to keep it uninstalled and report the issue to Microsoft.