Remote connection to Windows 11 laptop - offline


Awalt

Member
Local time
11:20 PM
Posts
42
Location
Maryland
OS
Windows 11
Hi all, I hope you can help me. I posted this in a Teamviewer (remote access software) forum, but it's not very busy; so I am hoping maybe there is an issue on the Windows side someone is knowledgeable about.

I use Teamviewer (TV) personally to remote into my Mom's Windows 11 computer to do her maintenance, updates etc. For years, prior to Windows 11 even, she did not have Windows configured with a password. But now, there is someone else in her house, so I added a password to her Windows installation. The other thing unique to her system, I have a scheduled task to do a shutdown -r to restart the computer every morning at 6 AM, as from time to time she would do things with the computer that caused it to get locked up or hung, putting it in an offline state. I have had that working for years as well.

Once I added the Windows login password though, I found TV always showed as offline. I did some research when I was at her house yesterday, and I found a setting in TV that permitted remote Windows logins, that was not set - without it, the remote computer had to be logged in for remote access. I set it, and then in some tests I found I could connect remotely from my iPad, restart the computer remotely, and it still showed online - I could then log in with her Windows password. Problem solved, or so I thought!

This morning, the computer is offline. So I am thinking something is different when doing a scheduled task shutdown -r. Is there some other TV(if you know anything about it) or Windows 11 setting/configuration I need, to be able to get the computer to be online after a restart? Thanks!
 
Windows Build/Version
Windows 11 latest non-beta release

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 16" 2021
    CPU
    Apple M1 Max 10 core/4 CPU assigned to Parallels 17 VM
    Motherboard
    Apple Silicon M1 Max
    Memory
    64GB/24GB assigned to Parallels 17 VM
    Graphics Card(s)
    Apple 32 core GPU
    Sound Card
    Apple
    Monitor(s) Displays
    16.2" Liquid Retina XDR
    Screen Resolution
    3456-by-2234 native resolution at 254 psi
    Hard Drives
    4TB SSD
    PSU
    Apple
    Case
    Apple
    Cooling
    Apple
    Keyboard
    Apple
    Mouse
    N/A; Apple Trackpad
    Internet Speed
    1.2Gb/42Gb
    Browser
    Parallels 17 VM: MS Edge
    Antivirus
    Parallels 17 VM: MS Defender

Awalt

Member
Thread Starter
Local time
11:20 PM
Posts
42
Location
Maryland
OS
Windows 11
One other point - she is in a building where they offer Comcast WiFi - she has no router, they do - but different than my router at home for example, she enters a user name and password to connect to her WiFi. It's a one time thing (ie credentials are stored), so if I click 'connect' on the network if disconnected it does not ask for credentials again. But is it possible that because a username and password is required, Windows dos not connect to the WIFi until someone is logged in?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 16" 2021
    CPU
    Apple M1 Max 10 core/4 CPU assigned to Parallels 17 VM
    Motherboard
    Apple Silicon M1 Max
    Memory
    64GB/24GB assigned to Parallels 17 VM
    Graphics Card(s)
    Apple 32 core GPU
    Sound Card
    Apple
    Monitor(s) Displays
    16.2" Liquid Retina XDR
    Screen Resolution
    3456-by-2234 native resolution at 254 psi
    Hard Drives
    4TB SSD
    PSU
    Apple
    Case
    Apple
    Cooling
    Apple
    Keyboard
    Apple
    Mouse
    N/A; Apple Trackpad
    Internet Speed
    1.2Gb/42Gb
    Browser
    Parallels 17 VM: MS Edge
    Antivirus
    Parallels 17 VM: MS Defender

Berton

Well-known member
Member
VIP
Local time
9:20 PM
Posts
675
Location
Wyoming
OS
Win11 Pro RTM x64
Yes, that is part of using login names and passwords, things don't/can't happen until that is done.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM x64
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5
    Memory
    8GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA using DisplayPort-to-VGA adapter
    Monitor(s) Displays
    21"
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

Awalt

Member
Thread Starter
Local time
11:20 PM
Posts
42
Location
Maryland
OS
Windows 11
Yet, when I did a remote restart several times yesterday by the Start Menu/restart, I was able to connect and log in - so the internet/wifi was connected then before a Windows log in?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 16" 2021
    CPU
    Apple M1 Max 10 core/4 CPU assigned to Parallels 17 VM
    Motherboard
    Apple Silicon M1 Max
    Memory
    64GB/24GB assigned to Parallels 17 VM
    Graphics Card(s)
    Apple 32 core GPU
    Sound Card
    Apple
    Monitor(s) Displays
    16.2" Liquid Retina XDR
    Screen Resolution
    3456-by-2234 native resolution at 254 psi
    Hard Drives
    4TB SSD
    PSU
    Apple
    Case
    Apple
    Cooling
    Apple
    Keyboard
    Apple
    Mouse
    N/A; Apple Trackpad
    Internet Speed
    1.2Gb/42Gb
    Browser
    Parallels 17 VM: MS Edge
    Antivirus
    Parallels 17 VM: MS Defender

Berton

Well-known member
Member
VIP
Local time
9:20 PM
Posts
675
Location
Wyoming
OS
Win11 Pro RTM x64
It is possible for a restart of Windows to reconnect the Wireless/Wi-Fi, mine do but I still have to enter the password for Windows.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM x64
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5
    Memory
    8GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA using DisplayPort-to-VGA adapter
    Monitor(s) Displays
    21"
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

Awalt

Member
Thread Starter
Local time
11:20 PM
Posts
42
Location
Maryland
OS
Windows 11
No it doesn’t have a problem letting me remotely log in with the Windows password if it’s connected to wifi- the problem is, it is not connected to wifi before the Windows login, when it does a scheduled task shutdown -r, I think.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 16" 2021
    CPU
    Apple M1 Max 10 core/4 CPU assigned to Parallels 17 VM
    Motherboard
    Apple Silicon M1 Max
    Memory
    64GB/24GB assigned to Parallels 17 VM
    Graphics Card(s)
    Apple 32 core GPU
    Sound Card
    Apple
    Monitor(s) Displays
    16.2" Liquid Retina XDR
    Screen Resolution
    3456-by-2234 native resolution at 254 psi
    Hard Drives
    4TB SSD
    PSU
    Apple
    Case
    Apple
    Cooling
    Apple
    Keyboard
    Apple
    Mouse
    N/A; Apple Trackpad
    Internet Speed
    1.2Gb/42Gb
    Browser
    Parallels 17 VM: MS Edge
    Antivirus
    Parallels 17 VM: MS Defender

Berton

Well-known member
Member
VIP
Local time
9:20 PM
Posts
675
Location
Wyoming
OS
Win11 Pro RTM x64

My Computers

System One System Two

  • OS
    Win11 Pro RTM x64
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5
    Memory
    8GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA using DisplayPort-to-VGA adapter
    Monitor(s) Displays
    21"
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

Awalt

Member
Thread Starter
Local time
11:20 PM
Posts
42
Location
Maryland
OS
Windows 11
I don’t see any issues, I have used this for a long time. From the documentation, -r looks fine?

/rThis option will shut down and then restart the local computer or the remote computer specified in /m.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 16" 2021
    CPU
    Apple M1 Max 10 core/4 CPU assigned to Parallels 17 VM
    Motherboard
    Apple Silicon M1 Max
    Memory
    64GB/24GB assigned to Parallels 17 VM
    Graphics Card(s)
    Apple 32 core GPU
    Sound Card
    Apple
    Monitor(s) Displays
    16.2" Liquid Retina XDR
    Screen Resolution
    3456-by-2234 native resolution at 254 psi
    Hard Drives
    4TB SSD
    PSU
    Apple
    Case
    Apple
    Cooling
    Apple
    Keyboard
    Apple
    Mouse
    N/A; Apple Trackpad
    Internet Speed
    1.2Gb/42Gb
    Browser
    Parallels 17 VM: MS Edge
    Antivirus
    Parallels 17 VM: MS Defender
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