Solved Remote Desktop Connection


rickhd

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I tried to use Remote Desktop Connection from a new desktop running Windows 11 Pro with a Ryzen 7 to an older Intel Generation 4 laptop running Windows 11 Pro without TPM or secure boot. It would not connect. It would not accept the password.

Used teamviewer with no issues.
 

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Ed Tittel

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Dude

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There is also quick assist
 

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Dru2

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I tried to use Remote Desktop Connection from a new desktop running Windows 11 Pro with a Ryzen 7 to an older Intel Generation 4 laptop running Windows 11 Pro without TPM or secure boot. It would not connect. It would not accept the password.

A common mistake is using the incorrect password. If you're using a Microsoft account on the PC you're trying to remote into, you need to use those account credentials.

Also make sure the PC you're trying to remote into is set to allow it....

Remote Desktop Settings.jpg

On Windows 11 go to Settings > System > click "About". Under Device specifications click the "System Protection" link to get the panel above. Click the Remote tab, and check the boxes as shown. The other thing is the PC needs to be on (not sleep).
 

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AndiJones

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In order to create a remote connection, you first need to enable the Remote Desktop functionality. Whether you have a Windows 11 Pro or Enterprise edition, you will have no problem turning on this option on your computer. Probably the easiest way is to enable the remote desktop option in Windows 11 is by using the Settings app, step-by-step instructions here:

Setting up remote desktop access on Windows 11. Complete guide 2022.

Once done, your PC is set up to connect to other RDP-ready machines.
 
Last edited:

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hsehestedt

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I ran into this issue myself with Windows 11. If you are trying to logon using a Microsoft account make sure that you allow logon without Windows Hello since Windows Hello is not possible via Remote Desktop. See the screenshot below...

Image1.jpg
 

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Dru2

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@hsehestedt, Not clear on what you mean here?
I ran into this issue myself with Windows 11. If you are trying to logon using a Microsoft account make sure that you allow logon without Windows Hello since Windows Hello is not possible via Remote Desktop. See the screenshot below...

After reading your post, I tested this since I am using Windows Hello on 3 Windows 11 PC's and had no issues with remote desktop. I use fingerprint on my laptop, facial on my main desktop, and pin on my backup desktop. None of those affected remote login.

You just need to do what I posted in post #4; And if using a Microsoft account, you'll need "those" credentials (email & password) to login when using Remote Desktop.

Screenshot 2021-12-22 115417.png

The "More choices" is to use your current account or chose a different account for login.

That said, I'm not sure what you image is supposed to show as far as the settings you chose?
 

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hsehestedt

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It's supposed to show what I highlighted with a red rectangle, namely, to allow logon without Windows Hello. For me, I have to turn off this setting in order to logon via remote desktop. As I noted, you cannot logon via remote desktop to an account that requires Windows Hello authentication so you have to turn this setting off to allow for a non Windows Hello logon. At least in my setup, this is 100% needed.
 

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    Windows 11 21H2
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    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
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    No GPU - CPU graphics only (for now)
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    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
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    2560 x 1440
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    1 x 1TB NVMe Gen 4 x 4 SSD
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    2 x 512GB 2.5" SSDs
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    CODE backlit mechanical keyboard
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    Additional options installed:
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    ASUS ThunderboltEX 4 PCIe adapter
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    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
    Monitor(s) Displays
    4k 15-inch
    Screen Resolution
    4k (3840 x 2160)
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    1TB Seagate FireCuda 510 NVMe SSD
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    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

Dru2

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Oh, Yeah, that setting is on for me. Again, no remote issues.
 

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    Gigabyte Aorus Z390 Xtreme
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    Radeon VII
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    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
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    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
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