Solved Remote Desktop Connection


rickhd

rickhd

Well-known member
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5:50 AM
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29
Location
Canada
OS
Windows 11
I tried to use Remote Desktop Connection from a new desktop running Windows 11 Pro with a Ryzen 7 to an older Intel Generation 4 laptop running Windows 11 Pro without TPM or secure boot. It would not connect. It would not accept the password.

Used teamviewer with no issues.
 

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Windows 11Ryzen 7 3700X16GBGeforce 1650
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Windows 11
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PC/Desktop
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Asus Rog Strix B550-F
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Ryzen 7 3700X
Motherboard
Asus
Memory
16GB
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Geforce 1650
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Realtek
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LG 23MP75
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  • At a glance

    Windows 11i7-8650U (8th Gen/Kaby Lake)16 GBIntel UHD Graphics 620
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
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    touchscreen, touchpad
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    GbE (Spectrum/Charter)
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    Purchased early 2019 as Windows Insider test PC

  • At a glance

    Windows 11Ryzen 5800X128 GB (4x32 DDR5-5600)NVIDIA 3070Ti
    Operating System
    Windows 11
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    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 5800X
    Motherboard
    Asrock B550 Extreme4
    Memory
    128 GB (4x32 DDR5-5600)
    Graphics card(s)
    NVIDIA 3070Ti
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    built-in
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    2xDell 2707
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    1980x1200
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    2XNVMe, multiple HDDs from 3 to 12 TB
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    Seasonic 650
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    Logitech Wave
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    GbE
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    all of 'em
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    temperamental UEFI
There is also quick assist
 

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    Windows 11 Pro X64R9 5950XF4-3600C16D-32GTZRSapphire Pulse RX 9070 XT
    OS
    Windows 11 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dude Build
    CPU
    R9 5950X
    Motherboard
    ASUS ROG Strix X570-E Gaming ATX
    Memory
    F4-3600C16D-32GTZR
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    Sapphire Pulse RX 9070 XT
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    LG 32GK650F-B 32" QHD Gaming Monitor 144Hz VA32AQ
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    2560x1440
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    SAMSUNG 980 Pro 1TB Samsung 990 Pro 2TB SPCC Solid State Disk 1TB Samsung SSD 850 EVO 500GB
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    EVGA SuperNOVA 850 Ga, 80 Plus Gold 850W
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    Thermaltake Commander C33
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    ARCTIC Liquid Freezer II 280
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    487 down 27 up
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    Logitech Z506 Surround Sound Home Theater Speakers, Corsair Void Elite Wireless HS

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    W10 ProR9 3900X16 GB G.SKILL TRIDENT Z 3600 F4-3600C15D-16GTZMSI GAMING X GTX 1080 Ti
    Operating System
    W10 Pro
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    Manufacturer/Model
    Dude
    CPU
    R9 3900X
    Motherboard
    ROG Crosshair VII X470
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    16 GB G.SKILL TRIDENT Z 3600 F4-3600C15D-16GTZ
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    MSI GAMING X GTX 1080 Ti
    Sound Card
    ROG SupremeFX 8-Channel High Definition Audio CODEC S1220
    Hard Drives
    Samsung M.2 970 EVO Plus 500GB
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    EVGA Supernova 850G
    Case
    Thermaltake Commander C36
    Cooling
    ARCTIC Liquid Freezer II 240
    Internet Speed
    487d/27u
    Browser
    Edge
    Antivirus
    Defender
rickhd said:
I tried to use Remote Desktop Connection from a new desktop running Windows 11 Pro with a Ryzen 7 to an older Intel Generation 4 laptop running Windows 11 Pro without TPM or secure boot. It would not connect. It would not accept the password.
Click to expand...

A common mistake is using the incorrect password. If you're using a Microsoft account on the PC you're trying to remote into, you need to use those account credentials.

Also make sure the PC you're trying to remote into is set to allow it....

Remote Desktop Settings.jpg

On Windows 11 go to Settings > System > click "About". Under Device specifications click the "System Protection" link to get the panel above. Click the Remote tab, and check the boxes as shown. The other thing is the PC needs to be on (not sleep).
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
    OS
    Windows 11 Pro 24H2 (Build 26100.4770)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
In order to create a remote connection, you first need to enable the Remote Desktop functionality. Whether you have a Windows 11 Pro or Enterprise edition, you will have no problem turning on this option on your computer. Probably the easiest way is to enable the remote desktop option in Windows 11 is by using the Settings app, step-by-step instructions here:

Setting up remote desktop access on Windows 11. Complete guide 2022.

Once done, your PC is set up to connect to other RDP-ready machines.
 
Last edited:

My Computer My Computer

At a glance

Windows
OS
Windows
Computer type
Laptop
I ran into this issue myself with Windows 11. If you are trying to logon using a Microsoft account make sure that you allow logon without Windows Hello since Windows Hello is not possible via Remote Desktop. See the screenshot below...

Image1.jpg
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
@hsehestedt, Not clear on what you mean here?
hsehestedt said:
I ran into this issue myself with Windows 11. If you are trying to logon using a Microsoft account make sure that you allow logon without Windows Hello since Windows Hello is not possible via Remote Desktop. See the screenshot below...
Click to expand...

After reading your post, I tested this since I am using Windows Hello on 3 Windows 11 PC's and had no issues with remote desktop. I use fingerprint on my laptop, facial on my main desktop, and pin on my backup desktop. None of those affected remote login.

You just need to do what I posted in post #4; And if using a Microsoft account, you'll need "those" credentials (email & password) to login when using Remote Desktop.

Screenshot 2021-12-22 115417.png

The "More choices" is to use your current account or chose a different account for login.

That said, I'm not sure what you image is supposed to show as far as the settings you chose?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
    OS
    Windows 11 Pro 24H2 (Build 26100.4770)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
It's supposed to show what I highlighted with a red rectangle, namely, to allow logon without Windows Hello. For me, I have to turn off this setting in order to logon via remote desktop. As I noted, you cannot logon via remote desktop to an account that requires Windows Hello authentication so you have to turn this setting off to allow for a non Windows Hello logon. At least in my setup, this is 100% needed.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Oh, Yeah, that setting is on for me. Again, no remote issues.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
    OS
    Windows 11 Pro 24H2 (Build 26100.4770)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
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