Repair install Using Windows Update.


Mitch

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Location
Scotland
OS
Windows 11 Home
Hi. Hoping someone can give me some advice. After installing the October Windows Updates, which went OK, our laptop froze randomly. Our only option was to press the power button. We are on Windows 11 24H2. I tried to do a repair install "Fix problems using Windows Update " but it froze shortly into the process. I restored using a Macrium Image and all was well. I ran a Repair Install again and after installing the freezing began again. Is "Fix problems....." the same as downloading from the MS website as I want to avoid a Clean Install if I can? Would appreciate some advice. Thanks.
 

My Computer My Computer

At a glance

Windows 11 Home
OS
Windows 11 Home
Please run the V2 log collector > post a share link

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Thanks @zbook . I'll run the log collector. The problem has only happened after installing the latest Cumulative Update and not just now after restoring back so won't show up in logs. The PC is working normally just now but i can't update in case it freezes. I'm wondering if it's the Update to blame? Thanks.
 

My Computer My Computer

At a glance

Windows 11 Home
OS
Windows 11 Home
I ran a Repair Install again and after installing the freezing began again.

Windows unless manually cleaned (disk cleanup, Ccleaner, Glary Utilities) may have created reports related to upgrades and / or freezes in the restored image or after using the restored image.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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