Repair install Using Windows Update.


Mitch

Well-known member
Member
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Location
Scotland
OS
Windows 11 Home
Hi. Hoping someone can give me some advice. After installing the October Windows Updates, which went OK, our laptop froze randomly. Our only option was to press the power button. We are on Windows 11 24H2. I tried to do a repair install "Fix problems using Windows Update " but it froze shortly into the process. I restored using a Macrium Image and all was well. I ran a Repair Install again and after installing the freezing began again. Is "Fix problems....." the same as downloading from the MS website as I want to avoid a Clean Install if I can? Would appreciate some advice. Thanks.
 

My Computer

System One

  • OS
    Windows 11 Home
Please run the V2 log collector > post a share link

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks @zbook . I'll run the log collector. The problem has only happened after installing the latest Cumulative Update and not just now after restoring back so won't show up in logs. The PC is working normally just now but i can't update in case it freezes. I'm wondering if it's the Update to blame? Thanks.
 

My Computer

System One

  • OS
    Windows 11 Home
I ran a Repair Install again and after installing the freezing began again.

Windows unless manually cleaned (disk cleanup, Ccleaner, Glary Utilities) may have created reports related to upgrades and / or freezes in the restored image or after using the restored image.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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