Repeated loss of system audio on 24H2 when skipping youtube videos with an Audigy RX


jcfb

jcfb

Member
Local time
2:24 AM
Posts
1
OS
Windows 11
Hi!
Sorry for the long post but I'd be thankful if someone could help me try to diagnose this issue. Since I've updated to 24h2 a few months ago I keep getting this annoying issue where ocasionally if I skip a video when watching youtube on firefox it cuts the audio to the whole system (also had it happen a couple times when skipping through a song in the new Media Player but it's rarer). This happens to me at least every 2 days but never more than once a day.
I've noticed that sometimes, after a few minutes on idle, the audio may come back but it doesn't always happen and the same thing happens after a few seconds if I am to stop the audio playback, the only real fix to get the audio back is to restart the computer (I tried restarting the audio services and audiodg to no avail). I also should note that the HDMI Out audio from my graphics card stops working, this issue also happens with VBS and core isolation/memory integrity disabled and I've tried both the creative and the DanielK drivers.

The sound devices still appear in the system and I still can control the volume and all that stuff, but the media player gives me a codification error and the sound test in the control panel gives an error that it can't play the test tone as you can see in the attachments. Some other applications don't give me any kind of error.

I've checked the audiodg process with process explorer and the handles stay from around 250 to 300 so it doesn't seem to be an Handle Leak.

An interesting thing that happened, I went into the Sound Blaster Control Panel and tried to enable Stereo Direct playback 1750608262546.webp which bypasses the DSP to see if that would fix the issue. Instead the system BSODed after a couple seconds with the issue related to the hap17v2k.sys driver. I've attached a zip file with the dump from this BSOD.
Also trying to disable or unninstall the sound card from device manager while the system is in this state either does nothing or it gives an error 10 when trying to initialize the sound card, for which i have to restart the computer to fix the issue.


I also tried to attach WinDbg to the audio service and audiodg.exe after this issue occurred and this is an excerpt of what i got in the console for audiodg:
Code: 
(1088.3518): Unknown exception - code 80010108 (first chance)
avcore\audiocore\lib\kslib\kslib.cpp(527)\audiokse.dll!00007FFCA1E303DC: (caller: 00007FFCA1E3013D) ReturnHr(453) tid(3518) 80070492 O conjunto de propriedades especificado não existe no objeto.
avcore\audiocore\lib\kslib\kslib.cpp(216)\audiokse.dll!00007FFCA1E2603E: (caller: 00007FFCA1E2E41D) ReturnHr(454) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\lib\kslib\kslib.cpp(360)\audiokse.dll!00007FFCA1E2E445: (caller: 00007FFCA1E2DF88) ReturnHr(455) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\ksendpoint\audiobasepin.cpp(393)\audiokse.dll!00007FFCA1E2E02C: (caller: 00007FFCA1E2DAA4) ReturnHr(456) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\server\audiodg\exe\endpointinstance.cpp(203)\AUDIODG.EXE!00007FF7AA343423: (caller: 00007FF7AA32848D) ReturnHr(217) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
(1088.3518): C++ EH exception - code e06d7363 (first chance)
avcore\audiocore\server\audiodg\exe\audiodevicegraph.cpp(714)\AUDIODG.EXE!00007FF7AA34F3A4: (caller: 00007FF7AA347F59) ReturnHr(218) tid(3518) 887C0013 avcore\audiocore\lib\kslib\kslib.cpp(527)\audiokse.dll!00007FFCA1E303DC: (caller: 00007FFCA1E3013D) ReturnHr(457) tid(3518) 80070492 O conjunto de propriedades especificado não existe no objeto.
avcore\audiocore\lib\kslib\kslib.cpp(216)\audiokse.dll!00007FFCA1E2603E: (caller: 00007FFCA1E2E41D) ReturnHr(458) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\lib\kslib\kslib.cpp(360)\audiokse.dll!00007FFCA1E2E445: (caller: 00007FFCA1E2DF88) ReturnHr(459) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\ksendpoint\audiobasepin.cpp(393)\audiokse.dll!00007FFCA1E2E02C: (caller: 00007FFCA1E2DAA4) ReturnHr(460) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\server\audiodg\exe\endpointinstance.cpp(203)\AUDIODG.EXE!00007FF7AA343423: (caller: 00007FF7AA32848D) ReturnHr(219) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
(1088.3518): C++ EH exception - code e06d7363 (first chance)
avcore\audiocore\server\audiodg\exe\audiodevicegraph.cpp(714)\AUDIODG.EXE!00007FF7AA34F3A4: (caller: 00007FF7AA347F59) ReturnHr(220) tid(3518) 887C0013 avcore\audiocore\lib\kslib\kslib.cpp(527)\audiokse.dll!00007FFCA1E303DC: (caller: 00007FFCA1E3013D) ReturnHr(461) tid(3518) 80070492 O conjunto de propriedades especificado não existe no objeto.
avcore\audiocore\lib\kslib\kslib.cpp(216)\audiokse.dll!00007FFCA1E2603E: (caller: 00007FFCA1E2E41D) ReturnHr(462) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\lib\kslib\kslib.cpp(360)\audiokse.dll!00007FFCA1E2E445: (caller: 00007FFCA1E2DF88) ReturnHr(463) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\ksendpoint\audiobasepin.cpp(393)\audiokse.dll!00007FFCA1E2E02C: (caller: 00007FFCA1E2DAA4) ReturnHr(464) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
avcore\audiocore\server\audiodg\exe\endpointinstance.cpp(203)\AUDIODG.EXE!00007FF7AA343423: (caller: 00007FF7AA32848D) ReturnHr(221) tid(3518) 800705AA Não existem recursos de sistema suficientes para concluir o serviço pedido.
(1088.3518): C++ EH exception - code e06d7363 (first chance)
avcore\audiocore\server\audiodg\exe\audiodevicegraph.cpp(714)\AUDIODG.EXE!00007FF7AA34F3A4: (caller: 00007FF7AA347F59) ReturnHr(222) tid(3518) 887C0013
 
Windows Build/Version
Windows 11 24H2 26100.4351

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 5 560016GB 2x8 DDR4@3000MHzRX 6600
OS
Windows 11
Computer type
PC/Desktop
CPU
Ryzen 5 5600
Motherboard
MSI B450 Gaming PLUS
Memory
16GB 2x8 DDR4@3000MHz
Graphics Card(s)
RX 6600
Sound Card
Audigy RX
Make sure to install Windows updates and install the newest version of audio driver.

Execute Sfc /scannow command from admin Command Prompt.

See any drivers causing latency with LatencyMon utility.

In this guide, we’ll discuss what Audio latency is, some of the common symptoms, and how to troubleshoot any issues you may encounter.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
I had the same problem with similar pc youtube videos and audigy rx.
The solution is to remove all creative app like creative control panel and remove the drivers let the windows install the drivers without any creative application.

This will work.
The only application that installed after the driver is from daniel packet is only the speaker setup.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro latestAMD Ryzen 5 5700x32 gb 3200 mhz xmp (4x8)msi rtx3060 8gb
    OS
    Windows 11 Pro latest
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5700x
    Motherboard
    Msi b550 gaming gen3
    Memory
    32 gb 3200 mhz xmp (4x8)
    Graphics Card(s)
    msi rtx3060 8gb
    Sound Card
    Audigy RX
    Monitor(s) Displays
    Philips 222V8LA/00
    Screen Resolution
    1980x1080
    Hard Drives
    MX500 Crucial
    PSU
    corsair cv 750
    Case
    q-tech
    Cooling
    amd wraith stealth
    Keyboard
    k81 gigabyte force
    Mouse
    zeroground daito
    Internet Speed
    100-10
    Browser
    Mozilla
    Antivirus
    Windows defender

  • At a glance

    windows 11 pro latesti5-2520M8Gb ddr3 1333 mhzhd3000
    Operating System
    windows 11 pro latest
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T420
    CPU
    i5-2520M
    Memory
    8Gb ddr3 1333 mhz
    Graphics card(s)
    hd3000
    Sound Card
    on board
    Screen Resolution
    1366x768
    Hard Drives
    Team group lite 3d 240gb
    Internet Speed
    100-10
    Antivirus
    defender
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