Solved Report Hardware/Driver Issues

cammac49

Member
Local time
9:45 AM
Posts
62
Is the Hub the preferred way to report issues to Microsoft with Windows 11?
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity

BunnyJ

Python Programmer
Power User
VIP
Local time
9:45 AM
Posts
2,631
Location
Oak Ridge, TN(The Secret City)
I would think reporting those kind of issues to the MFG is the best way to go. Drivers/hardware issues are not up to MS to address.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

cammac49

Member
Thread Starter
Local time
9:45 AM
Posts
62
The driver I'm talking about is Realtek audio I think. That same driver works flawlessly without issues in all versions of Win 10. That says to me...maybe wrongly...that it's a Win 11 issue. No? And...to my fault...I'm not even sure how I'd report such a thing to HP.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity

BunnyJ

Python Programmer
Power User
VIP
Local time
9:45 AM
Posts
2,631
Location
Oak Ridge, TN(The Secret City)
The driver I'm talking about is Realtek audio I think. That same driver works flawlessly without issues in all versions of Win 10. That says to me...maybe wrongly...that it's a Win 11 issue. No? And...to my fault...I'm not even sure how I'd report such a thing to HP.
MS isn't going to update for fix the issues with that driver. My suggestion is go look for a more current version. HP may not have it but there are other sites that might

Here's a link to the drivers.. I suspect they'll update that for 11
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

cammac49

Member
Thread Starter
Local time
9:45 AM
Posts
62
Thank you. HP right at the moment is saying on their forums that Win 11 is beta software. I suspect as time goes on, they will support more. Whether it will be retroactive to this 2.5 year old laptop is anyone's guess. You answered my question. I think I can mark SOLVED. Again thanks.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity

BunnyJ

Python Programmer
Power User
VIP
Local time
9:45 AM
Posts
2,631
Location
Oak Ridge, TN(The Secret City)
Thank you. HP right at the moment is saying on their forums that Win 11 is beta software. I suspect as time goes on, they will support more. Whether it will be retroactive to this 2.5 year old laptop is anyone's guess. You answered my question. I think I can mark SOLVED. Again thanks.
I found that the Realtek drivers I used in 10 work just fine in 11, but I had to install them more than one time to get them to stick. I hope you get the driver you need.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

Jabiru

Member
Local time
9:45 AM
Posts
13
Location
Maryland USA
New wierd keyboard behavior

Recently my (15 year old) Logitech S510 keyboard/mouse combo has exhibited weird behavior. It started typing backwards one day upon bootup. This is not limited to either Win 10 or Win 11. I've researched this and tried all the existing solutions, none of which have worked. The only solution I have found is to connect a wired keyboard & mouse which seem to work fine. I downloaded and installed the latest Logitech drivers (setpoint) and that fixed it for the existing login session. On the next boot it started the backwards typing again. I have had some success with "bouncing" the function key a few times but again, that only works for the existing login session. I have to assume it's the keyboard, but I'm wondering if anyone else has encountered this and has a "non-traditional" fix. I'd like to keep this keyboard, but if it means getting a new one, so be it.
 

My Computer

System One

  • Operating System
    Host Windows 11 Pro, (Windows 11 running under Hyper-V VM ), (Ubuntu Linux running under Hyper-V VM)
    Computer type
    PC/Desktop
    Manufacturer/Model
    User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    2X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (32GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    3X WD Blue 500GB NVMe
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD

dagar7

New member
Local time
6:45 AM
Posts
1
I installed Windows 11 on 10/05/2021 on ACER Aspire 5 A515-44-R2SA laptop, which went well. On 10/06/2021 I installed AMD website download video driver radeon-software-adrenalin-2020-21.10.1-win10-win11-64bit-oct5. After a couple of reboots and everything looking good, I went to Windows Update and it offered Display driver 26.20.14040.0 as an optional update. While that Windows Update driver was installing, I got a message saying there was a problem and the computer immediately rebooted. After the reboot, Device Manager showed driver 26.20.14040.0, but I noticed that it was quite old (3/11/2020). I also got a popup Radeon Software Warning that “the version of AMD Radeon Software you have launched is not compatible with your currently installed graphics driver”. No idea why Windows would offer an old driver. Even when I told Device Manager to try to update that old driver, it said I had the best one installed already.
In Device Manager, I rolled the driver back to the previously installed version which is now 30.0.13025.100 and is probably the driver installed by the AMD download of 2020-21.10.1. Working OK now and I noticed that the Optional Display Driver is no longer listed in Windows Updates.
 

My Computer

System One

  • Operating System
    Windows 10 Pro

RJARRRPCGP

Member
VIP
Local time
9:45 AM
Posts
38
Location
USA(Springfield, Vermont)
You need to block Windows Update from installing video drivers before you can install Adrenalin!
 

My Computer

System One

  • Operating System
    Windows 10 Pro x64 21H1
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B450 Tomahawk
    Memory
    16 GB Corsair Vengeance LPX 3000 (1500Mhz with Fclk at 1500 Mhz) (1:1)
    Graphics Card(s)
    MSI Gaming X Radeon RX 5600XT
    Monitor(s) Displays
    AOC G2490VX
    Screen Resolution
    1920x1080 @144 Hz
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
Top Bottom