Solved Report Hardware/Driver Issues


cammac49

Active member
Local time
7:26 PM
Posts
66
OS
Windows 11
Is the Hub the preferred way to report issues to Microsoft with Windows 11?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity
I would think reporting those kind of issues to the MFG is the best way to go. Drivers/hardware issues are not up to MS to address.
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3350
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
The driver I'm talking about is Realtek audio I think. That same driver works flawlessly without issues in all versions of Win 10. That says to me...maybe wrongly...that it's a Win 11 issue. No? And...to my fault...I'm not even sure how I'd report such a thing to HP.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity
The driver I'm talking about is Realtek audio I think. That same driver works flawlessly without issues in all versions of Win 10. That says to me...maybe wrongly...that it's a Win 11 issue. No? And...to my fault...I'm not even sure how I'd report such a thing to HP.
MS isn't going to update for fix the issues with that driver. My suggestion is go look for a more current version. HP may not have it but there are other sites that might

Here's a link to the drivers.. I suspect they'll update that for 11
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3350
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
Thank you. HP right at the moment is saying on their forums that Win 11 is beta software. I suspect as time goes on, they will support more. Whether it will be retroactive to this 2.5 year old laptop is anyone's guess. You answered my question. I think I can mark SOLVED. Again thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3-8130UCPU @2.20GHz
    Memory
    4 GB + 16 GB Optane
    Graphics Card(s)
    Intel UHD Graphics 620
    Hard Drives
    932 GB HDD
    Internet Speed
    Spectrum Cable
    Browser
    Chrome
    Antivirus
    Windows Secuirity
Thank you. HP right at the moment is saying on their forums that Win 11 is beta software. I suspect as time goes on, they will support more. Whether it will be retroactive to this 2.5 year old laptop is anyone's guess. You answered my question. I think I can mark SOLVED. Again thanks.
I found that the Realtek drivers I used in 10 work just fine in 11, but I had to install them more than one time to get them to stick. I hope you get the driver you need.
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3350
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
New wierd keyboard behavior

Recently my (15 year old) Logitech S510 keyboard/mouse combo has exhibited weird behavior. It started typing backwards one day upon bootup. This is not limited to either Win 10 or Win 11. I've researched this and tried all the existing solutions, none of which have worked. The only solution I have found is to connect a wired keyboard & mouse which seem to work fine. I downloaded and installed the latest Logitech drivers (setpoint) and that fixed it for the existing login session. On the next boot it started the backwards typing again. I have had some success with "bouncing" the function key a few times but again, that only works for the existing login session. I have to assume it's the keyboard, but I'm wondering if anyone else has encountered this and has a "non-traditional" fix. I'd like to keep this keyboard, but if it means getting a new one, so be it.
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
I installed Windows 11 on 10/05/2021 on ACER Aspire 5 A515-44-R2SA laptop, which went well. On 10/06/2021 I installed AMD website download video driver radeon-software-adrenalin-2020-21.10.1-win10-win11-64bit-oct5. After a couple of reboots and everything looking good, I went to Windows Update and it offered Display driver 26.20.14040.0 as an optional update. While that Windows Update driver was installing, I got a message saying there was a problem and the computer immediately rebooted. After the reboot, Device Manager showed driver 26.20.14040.0, but I noticed that it was quite old (3/11/2020). I also got a popup Radeon Software Warning that “the version of AMD Radeon Software you have launched is not compatible with your currently installed graphics driver”. No idea why Windows would offer an old driver. Even when I told Device Manager to try to update that old driver, it said I had the best one installed already.
In Device Manager, I rolled the driver back to the previously installed version which is now 30.0.13025.100 and is probably the driver installed by the AMD download of 2020-21.10.1. Working OK now and I noticed that the Optional Display Driver is no longer listed in Windows Updates.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22621.2428
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 7 5800X
    Motherboard
    ASUS TUF Gaming X570-Pro WiFi
    Memory
    32 GB Crucial 3200 MHz
    Graphics Card(s)
    Nvidia GTX 3060 Ti
    Sound Card
    none
    Monitor(s) Displays
    LG 29UB55 B 29 inch
    Screen Resolution
    2560 x 1080
    Hard Drives
    Samsung 980 Pro 1 TB NVMe SSD
    PSU
    Seasonic Focus GM650
    Case
    Fractal Design Define 7 Compact
    Cooling
    Noctua NH-U12A CPU Cooler
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    115 Mbps download
    Browser
    Google Chrome with Duck Duck Go search
    Antivirus
    Bitdefender Total Security and Malwarebytes Premium 4.5.11
  • Operating System
    Windows 11 Pro 22621.2428
    Computer type
    Laptop
    Manufacturer/Model
    ACER Asprire 5 A515-44-R2SA
    CPU
    AMD Ryzen 7 4700U
    Motherboard
    RO Calla_RN
    Memory
    16 GB
    Graphics card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Built in
    Screen Resolution
    1080
    Hard Drives
    SK hynix Gold P31 NVMe 1 TB
    PSU
    built in
    Case
    included
    Cooling
    stock
    Mouse
    Logitech M310 wireless
    Keyboard
    Logitech K520 wireless
    Internet Speed
    354 Mbps
    Browser
    Brave
    Antivirus
    Malwarebytes Pro and BitDefender with exceptions and allowed lists. They have been running together for years.
You need to block Windows Update from installing video drivers before you can install Adrenalin!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

Latest Support Threads

Back
Top Bottom