Restore new HP laptop to OOBE - is that still a local operation?


spoolin01

New member
Local time
5:51 PM
Posts
5
OS
Windows 10
This may be too model-specific for this forum, but I'll ask anyway. A friend has a new HP laptop that she wants to restore to OOBE status, to recover some free software offer that came with the laptop but was deleted. I recall many/most Windows consumer laptops used to put the OEM image restoration files in a recovery partition that could be accessed by booting to a small thumb drive prepped for that purpose. Is that likely to still be the case? In reviewing the HP documentation for her laptop, their cloud download of a full image is mentioned, but not this former approach. The cloud image would likely suffice, but my experience with HP is that they update these images periodically, and she has a preference to have the original image back. I'm also not certain her model is even supported through the cloud program. Sadly, no disk image was taken prior to first boot and use.

It is a Win11 laptop.
 

My Computer

System One

  • OS
    Windows 10

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
This may be too model-specific for this forum, but I'll ask anyway. A friend has a new HP laptop that she wants to restore to OOBE status, to recover some free software offer that came with the laptop but was deleted. I recall many/most Windows consumer laptops used to put the OEM image restoration files in a recovery partition that could be accessed by booting to a small thumb drive prepped for that purpose. Is that likely to still be the case?....

It is a Win11 laptop.
Welcome to Eleven Forum.

Starting with Windows 10 the factory reset no longer needs a separate partition, it uses the files from the Component Store (WinSxS) as the source files to reinstall Windows. Any OEM apps and drivers will be reinstalled too, they are restored from an OEM Provisioning Package held in C:\Recovery\Customizations.

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
What HP software could she possibly want? Most of what came on my HP was bloatware and trials. First thing I did was clean away all the crap and then installed a paid copy of MS Office.
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1910x1080
That was the approach I was taking, but turns out she wants the free McAfee trial. Inexplicably. I'll have time later to digest this information so far.
 

My Computer

System One

  • OS
    Windows 10
Maybe you should explain the free trial is for 30 days. HP isn't paying McAfee for freebies, but McAfee is paying HP to install bloatware on every PC. You can get a 30-day free trial directly from McAfee's site.
 

My Computer

System One

  • OS
    Windows 7
What HP software could she possibly want? Most of what came on my HP was bloatware and trials. First thing I did was clean away all the crap and then installed a paid copy of MS Office.
The HP stuff I'd not want to lose by a clean install would be the HP use of the function keys, like volume and screen brightness. I think a clean install would result in the function key being used only in its standard form. That's obviously not what is meant by the OP, but does answer your question.
John
 

My Computers

System One System Two

  • OS
    Windows 11 Home, ver 23H2 build 22631.2428
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard Spectre 13-4001 x360 convertable
    CPU
    Intel Core i5 5200U @ 2.20GH
    Motherboard
    Hewlett-Packard 802D
    Memory
    4 GB
    Graphics Card(s)
    Intel HD Graphics 5500 on board
    Sound Card
    Intel Smart Sound Technology (Intel SST)
    Hard Drives
    ADATA SSD 128GB, model AXNS381E-128GM-B (SATA 6.0 Gb/s
    Keyboard
    Model # G01KB
    Antivirus
    Microsoft Defender
    Other Info
    born on date: 25 Feb 2016
  • Operating System
    Win 10 22H2 build 19045.3693
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Desktop model M32AD-US019S (new 2015)
    CPU
    Intel Core i7 4th Gen 4790 (3.60GHz), Haswell 22nm Technology, SOCKET 1150
    Motherboard
    H81M-E/M51AD/DP_MB
    Memory
    16 GB (8GB in 2 modules)
    Graphics card(s)
    NVIDIA GeForce GTX 760, 3GB
    Monitor(s) Displays
    HP EliteDisplay E241i LED; HP EliteDisplay E243
    Hard Drives
    Samsung 500GB SSD, 870 EVO (SATA 6.0 )
    Micron 250GB SSD, CT250MX500
    Toshiba HDD, 3GB (original drive w/PC)
    Case
    ASUS
    Keyboard
    ASUS-------------------------
    Antivirus
    MS Defender
That was the approach I was taking, but turns out she wants the free McAfee trial. Inexplicably. I'll have time later to digest this information so far.
Does she have a history of mental illness? I'm sorry, I could not resist. McAfee free trial has got to be the worst bloatware ever.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    AMD Ryzen 7 3800XT
    Motherboard
    ASUS ROG Crosshair VII Hero (WiFi)
    Memory
    32GB
    Graphics Card(s)
    EVGA GeForce GTX 1080 Ti
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7773
    CPU
    Intel i7-8550U
    Memory
    32GB
    Graphics card(s)
    Nvidia Geforce MX150
    Sound Card
    Realtek
    Monitor(s) Displays
    17"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 512GB NVMe SSD
    SK Hynix 512GB SATA SSD
    Internet Speed
    Fast!
It's good to update the drivers and export the drivers to an external drive before you run a clean installation.

example:
C:\WINDOWS\system32>dism /online /export-driver /destination:"Z:\Driver_Backup"
reinstall the drivers:
C:\WINDOWS\system32>pnputil /add-driver "Z:\Driver_Backup\*.inf" /subdirs /install /reboot
That saves you a lot of time!
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook
    CPU
    Intel 6700HQ
    Motherboard
    HP
    Memory
    24
    Graphics Card(s)
    AMD FirePro 5170M
    Hard Drives
    Samsung SSD 860 Pro
    Keyboard
    yes
    Mouse
    yes
    Other Info
    19045.3803
    some Red Hat workhorses
When buying a new computer - just boot a stand alone version of Macrium or similar program to image the disk before doing anything e.g ist time setup etc with the computer. That way if you have to RMA it you can restore to shop status completely untouched.

Then do any other things afterwards such as copying drivers / removing bloat / trialware / nagware etc. And if it goes pear shaped just restore the image and start again.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
As was noted at the outset, HP also has original factory images for any modern system that you can pull down. Those things take forever to install (could be several hours), but that should get you back to the original shipped state. Due to how slow that is, immediately after a factory recovery like that, I like to use something like Macrium to do a backup onto a UFD. That can be restored MUCH faster than by using the HP recovery media.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor

My Computers

System One System Two

  • OS
    Windows 11 Home, ver 23H2 build 22631.2428
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard Spectre 13-4001 x360 convertable
    CPU
    Intel Core i5 5200U @ 2.20GH
    Motherboard
    Hewlett-Packard 802D
    Memory
    4 GB
    Graphics Card(s)
    Intel HD Graphics 5500 on board
    Sound Card
    Intel Smart Sound Technology (Intel SST)
    Hard Drives
    ADATA SSD 128GB, model AXNS381E-128GM-B (SATA 6.0 Gb/s
    Keyboard
    Model # G01KB
    Antivirus
    Microsoft Defender
    Other Info
    born on date: 25 Feb 2016
  • Operating System
    Win 10 22H2 build 19045.3693
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Desktop model M32AD-US019S (new 2015)
    CPU
    Intel Core i7 4th Gen 4790 (3.60GHz), Haswell 22nm Technology, SOCKET 1150
    Motherboard
    H81M-E/M51AD/DP_MB
    Memory
    16 GB (8GB in 2 modules)
    Graphics card(s)
    NVIDIA GeForce GTX 760, 3GB
    Monitor(s) Displays
    HP EliteDisplay E241i LED; HP EliteDisplay E243
    Hard Drives
    Samsung 500GB SSD, 870 EVO (SATA 6.0 )
    Micron 250GB SSD, CT250MX500
    Toshiba HDD, 3GB (original drive w/PC)
    Case
    ASUS
    Keyboard
    ASUS-------------------------
    Antivirus
    MS Defender
See if your HP has an image available here. My Feb. 2016 Spectre wasn't available.
Unfortunately hers isn't either.
Does she have a history of mental illness? I'm sorry, I could not resist. McAfee free trial has got to be the worst bloatware ever.
Harsh, but not unwarranted ;-) She can be obstinate.
When buying a new computer - just boot a stand alone version of Macrium or similar program to image the disk before doing anything e.g ist time setup etc with the computer. That way if you have to RMA it you can restore to shop status completely untouched.

Then do any other things afterwards such as copying drivers / removing bloat / trialware / nagware etc. And if it goes pear shaped just restore the image and start again.

Cheers
jimbo
This is what I do, with Clonezilla, but neglected to insist on it for her new laptop.
As was noted at the outset, HP also has original factory images for any modern system that you can pull down. Those things take forever to install (could be several hours), but that should get you back to the original shipped state. Due to how slow that is, immediately after a factory recovery like that, I like to use something like Macrium to do a backup onto a UFD. That can be restored MUCH faster than by using the HP recovery media.
I've used the HP downloads before but as I understand, they aren't necessarily original, as they seem to update them for Win10 feature releases, and who knows what else. At least that seemed the case for mine. Not all model lines are in the program either, I think. Starchase linked a model checker.


I've learned a lot here, thanks to you all. It now looks like she may just get Costco to restore it, as they have said they would.
 

My Computer

System One

  • OS
    Windows 10
Does she have a history of mental illness? I'm sorry, I could not resist. McAfee free trial has got to be the worst bloatware ever.
I cleaned up a client's computer a couple weeks ago that got McAfee when visiting a FaceBook page and it also included WebAdvisor, required some cleaning of the Registry. Wednesday was having help in setting up a ROKU device for TV and got it again, got it cleaned up today. Both times it was initiated by a Ransomware warning.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I've used the HP downloads before but as I understand, they aren't necessarily original, as they seem to update them for Win10 feature releases, and who knows what else.
Interesting. I have two spectre laptops. One is from about 2016 and the other from 2017. Both of those deploy the original factory installation with no updates whatsoever.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
I did an HP Laptop 15 clean to Win10 Home then wiped it and did Win11 Home, worked fine using the MCT-created Bootable USB Thumb/Flash drive for each. As for 'bloatware', there is nothing from HP, just the extras I don't need from Microsoft so I removed their icons from the Start menu.

I was distracted and ended up having to create a Microsoft Account [using a non-primary E-Mail] but after getting the updates I created a Local Account with Administrative rights then rebooted into the Local Account and deleted the Microsoft Account. Caveat: don't use the same exact name for both, at least one character different between them or all files will end up in the same folders under C:Users\USERNAMEHERE\.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Interesting. I have two spectre laptops. One is from about 2016 and the other from 2017. Both of those deploy the original factory installation with no updates whatsoever.
I bought my Pavilion laptop used mid-2020 with no OS, and the last time I DL'd the HP image, late last year, it was W10 22H2 (as best I can recall). I had also DL'd an image around the time I bought it, but went instead with straight MS W10 on the first go-round. I don't recall which version the first HP was - still have the installer but can't check it just now - but obviously not 22H2.

ETA: it was first sold late 2016. i7-6700HQ
 
Last edited:

My Computer

System One

  • OS
    Windows 10
Back
Top Bottom