New HP Laptop Media Player won't open


B

bfunke

Well-known member
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Location
South Carolina
OS
Win11
New HP laptop with WIn 11 22H2 and MS Office. Everything seems to run well but I can't open media player. I tried unchecking media player in windows features and then rechecking it. That didn't work. I expanded option on the app and clicked uninstall which didn't appear to do anything. I went to the microsoft store and selected install but it doesn't want to open. A faint square flashes briefly but the app does not open. On my Win10 machine the app opens in a square blue window. Any ideas or suggestions. I don't have any data on the machine yet. I have my drivers backed up so I'm open to a repair install or clean install
 

My Computers My Computers

System One System Two

  • At a glance

    Win11Intel® Core™ i7-1255U16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe...
    OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080

  • At a glance

    Win 11 23H213th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz500GB Samsung M.2 SSD WD HD 1TB RAM 16GBGForce RTX 3050
    Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875

My Computers My Computers

System One System Two

  • At a glance

    Win11Intel® Core™ i7-1255U16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe...
    OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080

  • At a glance

    Win 11 23H213th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz500GB Samsung M.2 SSD WD HD 1TB RAM 16GBGForce RTX 3050
    Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
Which Media Player, the old or new one?

0004422.png
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix

  • At a glance

    Windows 11 Pro
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
  • ASUS VivoBook 'Lite' ~ Windows 11 Home
New. The legacy player works fine
 

My Computers My Computers

System One System Two

  • At a glance

    Win11Intel® Core™ i7-1255U16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe...
    OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080

  • At a glance

    Win 11 23H213th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz500GB Samsung M.2 SSD WD HD 1TB RAM 16GBGForce RTX 3050
    Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
Try running the following in a PowerShell Admin then go to the Store and re-download it.

Code: 
Get-AppxPackage *zune* | Remove-AppxPackage -AllUsers
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix

  • At a glance

    Windows 11 Pro
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
  • ASUS VivoBook 'Lite' ~ Windows 11 Home
bfunke said:
New HP laptop with WIn 11 22H2 and MS Office. Everything seems to run well but I can't open media player. I tried unchecking media player in windows features and then rechecking it. That didn't work. I expanded option on the app and clicked uninstall which didn't appear to do anything. I went to the microsoft store and selected install but it doesn't want to open. A faint square flashes briefly but the app does not open. On my Win10 machine the app opens in a square blue window. Any ideas or suggestions. I don't have any data on the machine yet. I have my drivers backed up so I'm open to a repair install or clean install
Click to expand...
Try visiting the HP website and look for any updated drivers that may be available. I have posted a link below for their site. Additionally, you may want to consider either exchanging the unit or having the vendor fix the problem.

Official HP® Drivers and Software Download | HP® Customer Support

Download the latest drivers, software, firmware, and diagnostics for your HP products from the official HP Support website.
support.hp.com support.hp.com
 

My Computer My Computer

At a glance

Windows 11 ProfessionalIntel Core i5-940032GBIntegrated Intel UHD Graphics 630
OS
Windows 11 Professional
Computer type
PC/Desktop
Manufacturer/Model
Microcenter B677
CPU
Intel Core i5-9400
Motherboard
ASRock H310CM-HDV/M.2
Memory
32GB
Graphics Card(s)
Integrated Intel UHD Graphics 630
Sound Card
Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
Monitor(s) Displays
LG Model: GSM59F1
Screen Resolution
2560x1080
Case
Lian Li 205M
Antivirus
Kaspersky AV
No Joy on all above
 

My Computers My Computers

System One System Two

  • At a glance

    Win11Intel® Core™ i7-1255U16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe...
    OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080

  • At a glance

    Win 11 23H213th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz500GB Samsung M.2 SSD WD HD 1TB RAM 16GBGForce RTX 3050
    Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
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