Returning a defective laptop - How do I "de-register" (i.e. remove Microsoft account and all other personal data)?


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Fun Guy

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This new laptop is a trainwreck. But of course, I had to log in with my Microsoft account to find what a trainwreck it is.

Question - How do I remove all (every last bit) of personal information from the machine before I return it?
 
Windows Build/Version
New Laptop

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Fun Guy said:
This new laptop is a trainwreck. But of course, I had to log in with my Microsoft account to find what a trainwreck it is.

Question - How do I remove all (every last bit) of personal information from the machine before I return it?
Click to expand...
Reset Windows through settings
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 build 26200.8728 / WSL 2 running U...Intel i7-1355U16GBIntel Iris XE
    OS
    Windows 11 build 26200.8728 / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 149.0.4022.80
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.14
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3

  • At a glance

    Windows 11Core i5 - 1035G48GBIntel Iris Plus
    Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Keyboard
    Microsoft Surface Keyboard
    Mouse
    Microsoft Arc Intellimouse
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Open Settings (Win+I), go to System -> Recovery and click "Reset PC" and tell it to do the option where you do NOT save anything and start from scratch.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro βIntel® Core™ i7-1165G732 GB DDR4-3200 SDRAMIntel® Iris® Xᵉ Graphics
    OS
    Windows 11 Pro β
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion Laptop 15-eg0070wm
    CPU
    Intel® Core™ i7-1165G7
    Memory
    32 GB DDR4-3200 SDRAM
    Graphics Card(s)
    Intel® Iris® Xᵉ Graphics
    Screen Resolution
    1920x1080
    Hard Drives
    2TB PCIe® NVMe™ M.2 SSD

  • At a glance

    macOS Ventura3.4 GHz Quad-Core Intel Core i540 GB 2400 MHz DDR4Radeon Pro 570 4 GB
    Operating System
    macOS Ventura
    Computer type
    PC/Desktop
    Manufacturer/Model
    Apple iMac 27" 5K (2017)
    CPU
    3.4 GHz Quad-Core Intel Core i5
    Memory
    40 GB 2400 MHz DDR4
    Graphics card(s)
    Radeon Pro 570 4 GB
    Monitor(s) Displays
    27" 5K, 34" UW
    Screen Resolution
    Mon 1: 5120 × 2880 Mon 2: 2560 x 1080
    Hard Drives
    32GB NVME, 1TB SSD
I would do the same as Archigos has said.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 113900x32Rtx 2070
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    3900x
    Motherboard
    Asus 570 plus
    Memory
    32
    Graphics Card(s)
    Rtx 2070
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k 28"
    Screen Resolution
    1900x1080
    Hard Drives
    2 x 1 gb nvme
    PSU
    Corsair 650w
    Case
    midi tower
    Cooling
    Watercooled
    Keyboard
    rgb wireless
    Mouse
    wireless logitech
    Internet Speed
    50m
    Browser
    Edge
    Antivirus
    Defender

  • At a glance

    Windows 11 proAmd ryzen 5 5600H (Cezanne)32 gigVega
    Operating System
    Windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink
    CPU
    Amd ryzen 5 5600H (Cezanne)
    Motherboard
    beelink
    Memory
    32 gig
    Graphics card(s)
    Vega
    Sound Card
    on board
    Monitor(s) Displays
    samsung 4k
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 1tb nvme
    PSU
    12v
    Case
    mini pc
    Cooling
    air
    Keyboard
    rgb wireless
    Mouse
    wireless logitech
    Internet Speed
    50m
    Browser
    edge
    Antivirus
    windows defender
Archigos said:
Open Settings (Win+I), go to System -> Recovery and click "Reset PC" and tell it to do the option where you do NOT save anything and start from scratch.
Click to expand...

@Fun Guy

OP should select yes for "clean data" option - takes longer but almost impossible to recover data. Also advise clicking yes to others as shown.

Also, when pc resets, and get to first screen asking for keyboard, switch off pc, and any links to MS account are lost.

1651178683559.png
 

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My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
Fun Guy said:
This new laptop is a trainwreck. But of course, I had to log in with my Microsoft account to find what a trainwreck it is.

Question - How do I remove all (every last bit) of personal information from the machine before I return it?
Click to expand...
FWIW: The old fashion way to completely clean a hard drive, of all data, is simply to do a full reformat of the entire drive. Good Luck!
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 (25H2)Core(TM) i5-12400T12.0 GB (11.7 GB usable)Intel(R) UHD Graphics 730
    OS
    Windows 11 (25H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion 577B5AA#ABA
    CPU
    Core(TM) i5-12400T
    Motherboard
    HP 89E9
    Memory
    12.0 GB (11.7 GB usable)
    Graphics Card(s)
    Intel(R) UHD Graphics 730
    Sound Card
    DFX Audio
    Monitor(s) Displays
    HO Generic PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLQ10HBLB00BH1 SSD 1TB
    PSU
    HP Std. for this product
    Case
    All-in-One
    Cooling
    Fan
    Keyboard
    HP Wireless / Bluetooth
    Mouse
    HP Wireless / Bluetooth
    Internet Speed
    Link speed (Receive/Transmit): 1000/1000 (Mbps)
    Browser
    Firefox
    Antivirus
    Malwarebytes Pro / Windows Security
    Other Info
    Retired IT professional.

  • At a glance

    Windows 11 (25H2)Intel I-7-1165G78 GB DDR4-3200 SDRAMIntel Iris Xe Graphics
    Operating System
    Windows 11 (25H2)
    Computer type
    Laptop
    Manufacturer/Model
    HP 15tegooo [HP Pavilion Laptop Intel I-7]
    CPU
    Intel I-7-1165G7
    Motherboard
    HP
    Memory
    8 GB DDR4-3200 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    HP HD micro edge, Bright View, 250 nits
    Screen Resolution
    1366 x768
    Hard Drives
    256 GB DD4-3200 SDRAM
    PSU
    HP
    Case
    Std HP Laptop
    Cooling
    Fan
    Keyboard
    std
    Mouse
    Logi M585
    Browser
    Edge
    Antivirus
    Windows Security
GCG1000 said:
The old fashion way to completely clean a hard drive, of all data, is simply to do a full reformat of the entire drive.
Click to expand...
True, but if you're returning a computer to the store, they may try to power it on to see if it works and if the drive is blank you have to explain to the employee.... and let's be honest, 'some' of them aren't that smart
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro βIntel® Core™ i7-1165G732 GB DDR4-3200 SDRAMIntel® Iris® Xᵉ Graphics
    OS
    Windows 11 Pro β
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion Laptop 15-eg0070wm
    CPU
    Intel® Core™ i7-1165G7
    Memory
    32 GB DDR4-3200 SDRAM
    Graphics Card(s)
    Intel® Iris® Xᵉ Graphics
    Screen Resolution
    1920x1080
    Hard Drives
    2TB PCIe® NVMe™ M.2 SSD

  • At a glance

    macOS Ventura3.4 GHz Quad-Core Intel Core i540 GB 2400 MHz DDR4Radeon Pro 570 4 GB
    Operating System
    macOS Ventura
    Computer type
    PC/Desktop
    Manufacturer/Model
    Apple iMac 27" 5K (2017)
    CPU
    3.4 GHz Quad-Core Intel Core i5
    Memory
    40 GB 2400 MHz DDR4
    Graphics card(s)
    Radeon Pro 570 4 GB
    Monitor(s) Displays
    27" 5K, 34" UW
    Screen Resolution
    Mon 1: 5120 × 2880 Mon 2: 2560 x 1080
    Hard Drives
    32GB NVME, 1TB SSD
Archigos said:
True, but if you're returning a computer to the store, they may try to power it on to see if it works and if the drive is blank you have to explain to the employee.... and let's be honest, 'some' of them aren't that smart
Click to expand...
Also a format does not clean up drive, so data can be recovered.
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
Archigos said:
True, but if you're returning a computer to the store, they may try to power it on to see if it works and if the drive is blank you have to explain to the employee.... and let's be honest, 'some' of them aren't that smart
Click to expand...
I completely agree.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 (25H2)Core(TM) i5-12400T12.0 GB (11.7 GB usable)Intel(R) UHD Graphics 730
    OS
    Windows 11 (25H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion 577B5AA#ABA
    CPU
    Core(TM) i5-12400T
    Motherboard
    HP 89E9
    Memory
    12.0 GB (11.7 GB usable)
    Graphics Card(s)
    Intel(R) UHD Graphics 730
    Sound Card
    DFX Audio
    Monitor(s) Displays
    HO Generic PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLQ10HBLB00BH1 SSD 1TB
    PSU
    HP Std. for this product
    Case
    All-in-One
    Cooling
    Fan
    Keyboard
    HP Wireless / Bluetooth
    Mouse
    HP Wireless / Bluetooth
    Internet Speed
    Link speed (Receive/Transmit): 1000/1000 (Mbps)
    Browser
    Firefox
    Antivirus
    Malwarebytes Pro / Windows Security
    Other Info
    Retired IT professional.

  • At a glance

    Windows 11 (25H2)Intel I-7-1165G78 GB DDR4-3200 SDRAMIntel Iris Xe Graphics
    Operating System
    Windows 11 (25H2)
    Computer type
    Laptop
    Manufacturer/Model
    HP 15tegooo [HP Pavilion Laptop Intel I-7]
    CPU
    Intel I-7-1165G7
    Motherboard
    HP
    Memory
    8 GB DDR4-3200 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    HP HD micro edge, Bright View, 250 nits
    Screen Resolution
    1366 x768
    Hard Drives
    256 GB DD4-3200 SDRAM
    PSU
    HP
    Case
    Std HP Laptop
    Cooling
    Fan
    Keyboard
    std
    Mouse
    Logi M585
    Browser
    Edge
    Antivirus
    Windows Security
cereberus said:
Also a format does not clean up drive, so data can be recovered.
Click to expand...
I guess the most thorough way to completely zero the HD is to use CMD and Type format g: /fs:NTFS /p:0 and press Enter to format the G drive with the NTFS file system and write zeros to every sector of the drive once. Where 'g' in this case would be "C".
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 (25H2)Core(TM) i5-12400T12.0 GB (11.7 GB usable)Intel(R) UHD Graphics 730
    OS
    Windows 11 (25H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion 577B5AA#ABA
    CPU
    Core(TM) i5-12400T
    Motherboard
    HP 89E9
    Memory
    12.0 GB (11.7 GB usable)
    Graphics Card(s)
    Intel(R) UHD Graphics 730
    Sound Card
    DFX Audio
    Monitor(s) Displays
    HO Generic PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLQ10HBLB00BH1 SSD 1TB
    PSU
    HP Std. for this product
    Case
    All-in-One
    Cooling
    Fan
    Keyboard
    HP Wireless / Bluetooth
    Mouse
    HP Wireless / Bluetooth
    Internet Speed
    Link speed (Receive/Transmit): 1000/1000 (Mbps)
    Browser
    Firefox
    Antivirus
    Malwarebytes Pro / Windows Security
    Other Info
    Retired IT professional.

  • At a glance

    Windows 11 (25H2)Intel I-7-1165G78 GB DDR4-3200 SDRAMIntel Iris Xe Graphics
    Operating System
    Windows 11 (25H2)
    Computer type
    Laptop
    Manufacturer/Model
    HP 15tegooo [HP Pavilion Laptop Intel I-7]
    CPU
    Intel I-7-1165G7
    Motherboard
    HP
    Memory
    8 GB DDR4-3200 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    HP HD micro edge, Bright View, 250 nits
    Screen Resolution
    1366 x768
    Hard Drives
    256 GB DD4-3200 SDRAM
    PSU
    HP
    Case
    Std HP Laptop
    Cooling
    Fan
    Keyboard
    std
    Mouse
    Logi M585
    Browser
    Edge
    Antivirus
    Windows Security
All these are valid points, but if you return a device for refund, whether it be to a manufacturer or a retailer, it has to have an OS on it or you probably won't get a refund. You should perform a reset Remove everything and reinstall Windows. You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
glasskuter said:
All these are valid points, but if you return a device for refund, whether it be to a manufacturer or a retailer, it has to have an OS on it or you probably won't get a refund. You should perform a reset Remove everything and reinstall Windows. You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely.
Click to expand...
Excellent advice.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 (25H2)Core(TM) i5-12400T12.0 GB (11.7 GB usable)Intel(R) UHD Graphics 730
    OS
    Windows 11 (25H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion 577B5AA#ABA
    CPU
    Core(TM) i5-12400T
    Motherboard
    HP 89E9
    Memory
    12.0 GB (11.7 GB usable)
    Graphics Card(s)
    Intel(R) UHD Graphics 730
    Sound Card
    DFX Audio
    Monitor(s) Displays
    HO Generic PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLQ10HBLB00BH1 SSD 1TB
    PSU
    HP Std. for this product
    Case
    All-in-One
    Cooling
    Fan
    Keyboard
    HP Wireless / Bluetooth
    Mouse
    HP Wireless / Bluetooth
    Internet Speed
    Link speed (Receive/Transmit): 1000/1000 (Mbps)
    Browser
    Firefox
    Antivirus
    Malwarebytes Pro / Windows Security
    Other Info
    Retired IT professional.

  • At a glance

    Windows 11 (25H2)Intel I-7-1165G78 GB DDR4-3200 SDRAMIntel Iris Xe Graphics
    Operating System
    Windows 11 (25H2)
    Computer type
    Laptop
    Manufacturer/Model
    HP 15tegooo [HP Pavilion Laptop Intel I-7]
    CPU
    Intel I-7-1165G7
    Motherboard
    HP
    Memory
    8 GB DDR4-3200 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    HP HD micro edge, Bright View, 250 nits
    Screen Resolution
    1366 x768
    Hard Drives
    256 GB DD4-3200 SDRAM
    PSU
    HP
    Case
    Std HP Laptop
    Cooling
    Fan
    Keyboard
    std
    Mouse
    Logi M585
    Browser
    Edge
    Antivirus
    Windows Security
glasskuter said:
How to remove device from MS account Remove a device from your Microsoft account
Click to expand...
glasskuter said:
All these are valid points, but if you return a device for refund, whether it be to a manufacturer or a retailer, it has to have an OS on it or you probably won't get a refund. You should perform a reset Remove everything and reinstall Windows. You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely.
Click to expand...

^^^ This ^^^ (y)
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
    OS
    Windows 11 Pro 24H2 (Build 26100.4770)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
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