Solved Scam or real?


Hazel123 said:
and it came from an infected usb stick.
Click to expand...
This is kind of off topic but a few years ago I received a no-name external DVD player in the mail. One I didn't order. I just stuck it in a box of stuff. Recently I remembered I had it and tried it. It was one crappy DVD reader. And then I was like, wait, what if the point of it was to hack me? That someone explicitly targeted me? This is less about my paranoia and more a clever way to hack someone. Give them an anonymous gift and then wait.
 

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At a glance

11 if on this site
OS
11 if on this site
Sorry - at one earlier point it was solved. Then the problems started after that.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
I "unsolved it" thanks.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
I went to MWB and saw "Chameleon" as a download. When I say D.L. it looks like it gives me a download for the whole MWB program. I have it on my jump drive. I can try sticking it in the HP and see what happens.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Nope... don't know what to do next. HP wanted us to pack the pc up and ship it to them for repair. I declined. She has a lot of stuff on there that they could probably access so was nervous about doing that.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Malwarebytes chameleon might need you to be able to boot into windows so might not work if you can’t start the computer up.

The trend micro rescue ysb will scan windows without it booting up or running. It’ll also scan the ssd generally.

I can understand you not wanting to send it back to Hp with all the files on - and you can’t really remove them without infecting the storage device they are backed up on.

So ideally it sounds like malware removal is needed first.

Will it actually turn on and boot into Windows at the moment - not sure I understood earlier messages :-) If it will - Try Malwarebytes chameleon. But even if that works it would still be good to get help from Bleeping Compuyer tonnage sure the system is completely clean.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Patsy1011 said:
I can try sticking it in the HP and see what happens.
Click to expand...
If that computer is not starting then nothing will happen.

Are you still getting direct assistance from the computer maker as you reported earlier?


Denis
 

My Computer My Computer

At a glance

Windows 11 Home x64 Version 25H2 Build 26200....
OS
Windows 11 Home x64 Version 25H2 Build 26200.8037
Patsy1011 said:
HP wanted us to pack the pc up and ship it to them for repair. I declined. She has a lot of stuff on there that they could probably access
Click to expand...
If you send the computer to HP for repair, they will wipe the existing contents of the disk.
And none of that is backed up?

You could choose to take it to a local repair shop but:-
- You will have to trust them with the private data that you said concerned you when you referred to returning it to HP.
- You will have to explain to them all that has happened.
- You will have to decide what you want them to do:-
- - Rescue files that your friend created that are not backed up. You will have to tell them where to find those files.​
- - Remove the virus & reinstall then re-activate Windows. You will need to tell them whether it was Windows 11 Home or Windows 11 Pro.​


All the best,
Denis
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Home x64 Version 25H2 Build 26200....
OS
Windows 11 Home x64 Version 25H2 Build 26200.8037
Patsy1011 said:
Nope... don't know what to do next. HP wanted us to pack the pc up and ship it to them for repair. I declined. She has a lot of stuff on there that they could probably access so was nervous about doing that.
Click to expand...

Patsy1011 said:
Nope... don't know what to do next. HP wanted us to pack the pc up and ship it to them for repair. I declined. She has a lot of stuff on there that they could probably access so was nervous about doing that.
Click to expand...
Maybe try looking at why the All in One does not turn on ? lots of problems with that HP all in one doing what you Look...
 

My Computer My Computer

At a glance

Windows 10 Pro 10.0.19043Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (Octa...32GBNvidia 1050ti
OS
Windows 10 Pro 10.0.19043
Computer type
PC/Desktop
Manufacturer/Model
HP Elitedesk 800 G1 TWR
CPU
Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (Octa Core) Clock Speed: 3601 MHz
Motherboard
Hewlett-Packard L01 v2.78
Memory
32GB
Graphics Card(s)
Nvidia 1050ti
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2-27" Samsung Syncmaster S27B350
Screen Resolution
1920 x 1080
Hard Drives
1) Samsung SSD 870 EVO 500GB
2) Seagate Momentus ST9750420AS 750GB 7200 RPM
3) Western Digital WD VelociRaptor WD1000DHTZ 1TB 10000 RPM
4) Seagate Barracuda 7200.11 1000GB 1TB
PSU
Hewlett-Packard
Case
Hewlett-Packard
Cooling
Hewlett-Packard
Keyboard
Microsoft Hardware USB Keyboard
Mouse
Microsoft Microsoft Pro IntelliMouse
Internet Speed
849.80 Mbps
Browser
Chrome _ Edge _ Firefox _ Opera
Antivirus
Microsoft Defender
Denis - no not dealing with HP support any longer. Their solution was to send for repair. Don't want to do that. I am ordering a new ac adapter. Maybe it is faulty. It gets a brief light up when I hit the power button - then nothing. I've also tried different outlets - nothing doing on that either.

I have looked at many solutions for all in ones by HP - tried many. I'm beginning to think it is the power supply more and more.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
If it's known you have a virus it is likely to be that stopping the computer starting it. So do you mean it won't stay powered on long enough to even boot from something like the Trend Micro usb? Presumably your friend has another copy of all her files, if she transferred them onto this computer?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
She doesn't have a lot of files on it to be worried about. We don't know if it has a virus. All I know is when I downloaded the MWB program to it, it didn't show up in the download file - then the pc shut itself down. Has not started since.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
My friend started her pc this morning and a beeping noise and a large alert window from Windows Defender came up. "For security reasons, your pc has been locked"!
Click to expand...

I think most people on here think she has a virus! This isn't normal. If it happened when you downloaded malwarebytes then the virus was probably trying to block it from running. Viruses disable antivirus if they can. Assuming it was from the official Malwarebytes site.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
I've read this thread twice. See if I have it right. A week old system that won't power on for whatever reason. The OEM tells the user to return it under warranty for repair yet the user chooses not to do so even though he/she seems ill-equipped to deal with it. This makes little sense to me.
Too much dickering with the system could well void the warranty then the user is in a real pickle.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
glasskuter said:
I've read this thread twice. See if I have it right. A week old system that won't power on for whatever reason. The OEM tells the user to return it under warranty for repair yet the user chooses not to do so even though he/she seems ill-equipped to deal with it. This makes little sense to me.
Too much dickering with the system could well void the warranty then the user is in a real pickle.
Click to expand...
I did not want to return it for repair out of concern for sensitive password files that are on there. Trying not to dicker by the way. :woozy:
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Have you tried to reinstall Windows from scratch?
 

My Computer My Computer

At a glance

Win11
OS
Win11
That might be classed as dickering :-) I suggested booting from the Trend Micro rescue disk - it is simply an off disk virus scanner. If it finds and removes the virus (or two) then it might switch on.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
I grow weary of my long day with all of you kind helpers. I do not think I did the Trend Micro rescue disk - I will do that anon. Thank you all.
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Patsy1011 said:
I grow weary of my long day with all of you kind helpers. I do not think I did the Trend Micro rescue disk - I will do that anon. Thank you all.
Click to expand...
@Patsy1011

This may be thought of as dickering, but maybe not. Hear me out, then make your decision:

1. Re-contact HP and reactivate the issue with them
2. Inform them that you have sensitive information you don't want to lose on the drive in the machine.
3. Ask if you can pull and keep the current hard drive from the machine and replace it with a comparable drive.
a. If the drive is a Seagate 500 GB SSD, replace it with a Seagate . . .
b. You can find the hard drive (that's inside the computer) for your HP 24-DF1046 all-in-one on the HP site. Or, if you reactivate the issue, they will know which drive you have.
4. Worst case scenario, if they don't want you going inside the computer, ask if you can leave the hard drive inside, but send a replacement drive along with the computer so your files will stay intact.
a. If they agree, you can request that the extra hard drive you sent have Windows 11 installed on it and the original (intact hard drive) be used as a second drive for your files and folders.
5. HP is a reputable company and will not look at or steal your files. The only thing they will do is wipe the hard drive; of course, you will then lose your files.

Good luck!
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!

  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
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