Screenshots. Where are they saved?


Mitch

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Hi, Would appreciate some clarification please. My daughter is sending her laptop off for repair under warranty. She used it for online banking and, sometimes saves screenshots of transactions for security purposes. These screenshots are saved to the screenshots folder in pictures. She transfers these screenshots to a USB drive and deletes the screenshots and empties the recycle bin.
When running Settings/System/Storage the option to clear Thumbnails appears. It says Windows keeps copies of pictures etc. If the screenshots are deleted from Explorer/Pictures/Recycle Bin, are they still available in Thumbnails and if they are cleared from Storage does that remove them from normal view?
I'm aware that emptying the Recycle Bin doesn't fully remove them from the device as they may be recoverable using software but does clearing thumbnails from Storage stop them from casual view?
Thanks Mitch.
 

My Computer

System One

  • OS
    Windows 11 Home
@Mitch


Not exactly the answer to your question, but...

It's best to keep "important" screenshots and pics in a folder YOU create on a storage drive.
That way, when you send the comp in somewhere... you can just take the storage drive... OUT.

In a corporation where a computer will never leave the building.... Windows Libraries are... OK.

For a home computer that may go out for repair... create your own folders to store things... on a storage drive.



Short version: Don't save important things on your C:\ drive.


For example.... this is a partition on my storage drive...

Image1.png
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
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    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 4702)
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  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Hi Ghot. Thanks for your reply. I wish I had told her that when she first got the laptop. What's the best way to change the default save to location for Screenshots to a USB drive? Can you do it only for Screenshots or does it have to be for all pictures/photos? Thanks.
 

My Computer

System One

  • OS
    Windows 11 Home
Hi, Would appreciate some clarification please. My daughter is sending her laptop off for repair under warranty. She used it for online banking and, sometimes saves screenshots of transactions for security purposes. These screenshots are saved to the screenshots folder in pictures. She transfers these screenshots to a USB drive and deletes the screenshots and empties the recycle bin.
When running Settings/System/Storage the option to clear Thumbnails appears. It says Windows keeps copies of pictures etc. If the screenshots are deleted from Explorer/Pictures/Recycle Bin, are they still available in Thumbnails and if they are cleared from Storage does that remove them from normal view?
I'm aware that emptying the Recycle Bin doesn't fully remove them from the device as they may be recoverable using software but does clearing thumbnails from Storage stop them from casual view?
Thanks Mitch.
Casual view yes.
Keep in mind however that files are never really deleted as such, a character is added to the file itself so that it looks deleted.
A person with forensics knowledge of computers would be able to get something out of it.
Some specialized software claiming to erase your drive will fill it up with 0 & 1 to make the data unretrievable.
As usual, @Ghot's suggestion is wise and should be followed.
 

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    Win11 All /Debian/Arch
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    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
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    24428 Megabytes
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    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
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    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
What's the best way to change the default save to location for Screenshots to a USB drive? Can you do it only for Screenshots or does it have to be for all pictures/photos? Thanks.
Sreenshots folder is stored in Pictures folder, along with camera rolls and saved pictures..
Right click on Pictures parent folder and change the location or move it altogether.
I think that one would have to tinker with the registry in order to only move the location of the Screenshots folder.

in any case it can be found here : c:\users\<username>\Pictures.

Screenshot 2024-02-08 143801.jpg
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I don't mess around with Libraries, at all.
They are still there in my account folder, I just don't use them... ever.


00000 Hard drive methods.png



So IF I ever had to take my computer in, somewhere, I would just remove the storage drives.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
  • Like
Reactions: OAT
It is never safe practice to capture screenshots of sensitive info!
 

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  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
I don't mess around with Libraries, at all.
They are still there in my account folder, I just don't use them... ever.


View attachment 86415



So IF I ever had to take my computer in, somewhere, I would just remove the storage drives.
If you export this reg location, you can transport it anywhere
This would be for the current user only, obviously
Code:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
For a home computer that may go out for repair... create your own folders to store things... on a storage drive.



Short version: Don't save important things on your C:\ drive.
This is a laptop, its not practical to not store things on the main drive. I don't see anything wrong with storing data there. (Important files should be backed up of course)

As for the OP @Mitch

Do you know if this laptop has an ssd? If it is and the files have been removed it is very hard to get them back. SSD File recovery is extremely difficult. Also, for warranty repairs companies don't have the time to sift through your drive looking for things. I honestly would not worry about it. Your much more likely to get scammed or get a virus than worrying about what you store on your computer getting stolen from a manufacturer warranty center.
 

My Computers

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  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
Thanks for the replies. Yes it is an SSD. Just wondering if, before sending it back for repair, a clean install would be useful to wipe out anything she has saved - it's a hardware fault with the trackpad. Thinking on the go here!
 

My Computer

System One

  • OS
    Windows 11 Home
Thanks for the replies. Yes it is an SSD. Just wondering if, before sending it back for repair, a clean install would be useful to wipe out anything she has saved - it's a hardware fault with the trackpad. Thinking on the go here!
In my personal opinion everything in this thread is going a little overboard, it will be fine. Just send it in. Dont overthink it.

If your really worried, sure wipe it and reinstall windows. The factory usually does that anyway.

Also, I agree with @Edwin. The bank statements taking screenshots of is not ideal. You could download the statements as a pdf and encrypt the file which would be much safer. But in any case, I think there is no need to panic on such things.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
Thanks for the replies. Yes it is an SSD. Just wondering if, before sending it back for repair, a clean install would be useful to wipe out anything she has saved - it's a hardware fault with the trackpad. Thinking on the go here!


Clean install is ofc another solution. :-)
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
A clean install would be useful to wipe out anything she has saved - it's a hardware fault with the trackpad. Thinking on the go here!
This is misleading, nothing is cleaned, just overwritten and only in random places, as I mention above, unless you 'wipe' the drive filling it with 0 & 1, there are always remnants. On a SSD, that would reduce the life of the drive but that would be way to make sure.
Some government agencies have forensic tools to retrieve things. I doubt a repair shop would though.
I think you are overly cautious.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thanks all for your help. My daughter's Credit Card was hacked about a year ago so she is cautious. Maybe as Edwin says, she should stop taking screenshots. I suspect she thought that as they were transferred from PC to USB everything would be safe.
Thanks again. We appreciate your help.
 

My Computer

System One

  • OS
    Windows 11 Home
Thanks all for your help. My daughter's Credit Card was hacked about a year ago so she is cautious. Maybe as Edwin says, she should stop taking screenshots. I suspect she thought that as they were transferred from PC to USB everything would be safe.
Thanks again. We appreciate your help.
Yeah that stuff can happen and will happen. Definitely be cautious, and be safe.

Its fine to store things on your laptop and a flash drive. It really is. Nothing wrong with that. In general things like credit cards getting "hacked" and the like are almost never due to the actual computer (or your personal devices), but from a company that got breached when the card was used there.

Identity theft and a lot of the big scams are generally due to a company failure (them getting targeted), and nothing you own being the actual reason usually. As long as they understand the basics of internet security, common sense, and being cautious of emails trying to scare you into taking action, they will be fine.

It sounds like they already keep tabs on their banking. Which is good. That's one of the best things you can do.

Just relax and have fun. The sad truth is things will happen regardless of how protected you make yourself sometimes. It's better to enjoy life and not be constantly worried something nefarious will happen around the corner. You do the best you can and thats all you can do.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
... as Edwin says, she should stop taking screenshots.
Especially if a particular 3rd party capture tool is used..., many cache the capture history long after the item has been deleted, then Permanently deleted, perhaps in thumbnail form..., and the application may even Phone Home!

6296.jpg

If the bank is worth it's salt, they should provide an encrypted receipt by default or request.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
My OEM (Dell) asks that a system be imaged and then reset & remove everything before shipment to make data breach more difficult. While it is possible any data on the computer could be compromised once the system is out of your hands and it is true that any deleted data is not fully deleted from the drive, it is doubtful it would happen at the manufacturer. It is a good practice to not store any sensitive data on a system in the first place, but to store externally or in the cloud. The biggest threat to data getting stolen is the user either automatically logging in or not using a VERY DIFFICULT MS password or pin. One should not automatically save any password to a sensitive site in their browser.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
My daughter is sending her laptop off for repair under warranty.
Sage advice above.

Any chance warranty repair could be done locally, at your home ? I was fortunate that Dell had contractors in my city (major metro) and received service within 24 hrs.
 

My Computer

System One

  • OS
    Win11 Ver 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i5
    Memory
    8gb
    Screen Resolution
    1920x1080
    Hard Drives
    256gb
    Browser
    Firefox
    Antivirus
    Windows Defender
Hello, It's a pickup and return service. An image and reset would work as I pointed her to Reflect. I know the reset would mean that technically items could be recovered but the unit is collected by courier and delivered to the repair facility. She doesn't automatically log in but uses a pin and doesn't save passwords. If she wanted to save screenshots directly to a USB drive without transferring via the C drive, as per Oat's post above, if she changed the default location to save screenshots to (USB) I assume she would also not be able to save pictures to the C drive ? Could she create another picture folder and choose the save location as an option? Sorry for the long winded post but these are questions I'm certain I will be asked. Thanks again.
 

My Computer

System One

  • OS
    Windows 11 Home
Hello, It's a pickup and return service. An image and reset would work as I pointed her to Reflect. I know the reset would mean that technically items could be recovered but the unit is collected by courier and delivered to the repair facility. She doesn't automatically log in but uses a pin and doesn't save passwords. If she wanted to save screenshots directly to a USB drive without transferring via the C drive, as per Oat's post above, if she changed the default location to save screenshots to (USB) I assume she would also not be able to save pictures to the C drive ? Could she create another picture folder and choose the save location as an option? Sorry for the long winded post but these are questions I'm certain I will be asked. Thanks again.
I personally wouldn't bother with changing the pictures folder, that will just get confusing especially on a laptop. As most of us has said, just don't take screenshots and use the download transactions button on the bank site which will probably be a pdf which you can encrypt with 7 zip or bitlocker or something. If insistent on taking screenshots then just move them to the usb/external drive. I would also just use the snipping tool thats built in instead of another program. I don't even understand why you would want to take screenshots of the transaction history either.

You do what you want but I think you're making a big deal about nothing. Your phone is much more critical than a laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme

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