Solved Something running that staggers and interrupts my mouse pointer

j45 · Apr 27, 2024

Windows 11 -

This just started happening. I am using Malwarebytes Pro and also Win Defender. Have had no issues.

Something is running in the background. I guess.

When I move the cursor around it invariably hesitates. This seems to be intermittent.

I have scanned using external virus scan and it is clean.

This just started happening. I use a logitek trackball and also an amazon mouse. I have had no issues with these before. The trackball seems to be affected more than the mouse.

Yesterday I did a Net Framework upgrade. How do I uninstall that to see if that is the issue

Ghot · Apr 27, 2024

@j45
Welcome to ElevenForum.

Are the mouse and the trackball, wireless, by chance?

Josey Wales · Apr 27, 2024

I always thought that MBAM Pro will disable Win Defender??

glasskuter · Apr 27, 2024

@j45 You do not say if your devices are wired or wireless. To best assist you we need all the infomation you can give.

I suggest testing with one mouse at a time. Disconnect the second mouse and make sure it's receiver is unplugged while testing if it is wireless.
If both devices test good in their own right but not together, the 2 devices are interfering with each other so the problem lies in one of the devices causing the interference.

Test in safe boot. , If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue.

Boot to Safe Mode in Windows 11 Tutorial

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Josey Wales said:
MBAM Pro will disable Win Defender??

No, they run happily side by side with no ill effect on the system. Only if MWB is set to register itself with Windows Security is Defender automatically turned off.

Josey Wales · Apr 27, 2024

o, they run happily side by side with no ill effect on the system. Only if MWB is set to register itself with Windows Security is Defender automatically turned off.

glasskuter said:
@j45 You do not say if your devices are wired or wireless. To best assist you we need all the infomation you can give.

I suggest testing with one mouse at a time. Disconnect the second mouse and make sure it's receiver is unplugged while testing if it is wireless.
If both devices test good in their own right but not together, the 2 devices are interfering with each other so the problem lies in one of the devices causing the interference.

Test in safe boot. , If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue.

Boot to Safe Mode in Windows 11 Tutorial

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

No, they run happily side by side with no ill effect on the system. Only if MWB is set to register itself with Windows Security is Defender automatically turned off.
View attachment 94609

That is what I said or meant, Running two AV programs together has always been a bad idea.

glasskuter · Apr 27, 2024

@Josey Wales MWB is the only one I've ever seen that does it efficiently and without issue. My answer was based on my own experience and the testimony of others on this forum as well as the MWB forum who run them side by side. Why don't you start you own thread and get other opinions on it rather than us muddling up this poster's thread.

Josey Wales · Apr 27, 2024

glasskuter said:
@Josey Wales MWB is the only one I've ever seen that does it efficiently and without issue. My answer was based on my own experience and the testimony of others on this forum as well as the MWB forum who run them side by side. Why don't you start you own thread and get other opinions on it rather than us muddling up this poster's thread.

I was just replying to the thread. The OP was talking about something running in the background. I was told by other very well known members that MWB Pro does have a virus program and what I said was that It would be disabled or as you put it only MWB would only register with Windows Security. I did not muddle in this OP's thread. Have a nice day.

j45 · Apr 29, 2024

Seems that the culprit was KB5036620 which I loaded on the 23rd. It is now uninstalled.

spoke too soon problem is still there but way not as bad

I will keep digging

Hight1996 · Apr 29, 2024

j45 said:
Windows 11 -

This just started happening. I am using Malwarebytes Pro and also Win Defender. Have had no issues.

Something is running in the background. I guess.

When I move the cursor around it invariably hesitates. This seems to be intermittent.

I have scanned using external virus scan and it is clean.

This just started happening. I use a logitek trackball and also an amazon mouse. I have had no issues with these before. The trackball seems to be affected more than the mouse.

Yesterday I did a Net Framework upgrade. How do I uninstall that to see if that is the issue

Experiencing the same thing with my cursor lately, super frustrating! Tried scanning for viruses too but no luck. Let me know if you find a fix!

Tester · Apr 29, 2024

j45 said:
Seems that the culprit was KB5036620 which I loaded on the 23rd. It is now uninstalled.

spoke too soon problem is still there but way not as bad

I will keep digging

Please tell us if you have a wired mouse or wireless, as asked before.

A friend of mine uses wireless mouses, and as soon as he plugs in a usb stick next to the mouse sender/receiver usb device. Then his mouse gets haywire, stutters, hangs, delayed movement etc.
Perhaps you have something like that, Disconnect any other usb device, and only try the mouse.
Could even try to change position from the back to the front of the device. So the sender/receiver has a shorter distance to the mouse.

j45 · Apr 29, 2024

Tester said:
Please tell us if you have a wired mouse or wireless, as asked before.

A friend of mine uses wireless mouses, and as soon as he plugs in a usb stick next to the mouse sender/receiver usb device. Then his mouse gets haywire, stutters, hangs, delayed movement etc.
Perhaps you have something like that, Disconnect any other usb device, and only try the mouse.
Could even try to change position from the back to the front of the device. So the sender/receiver has a shorter distance to the mouse.

That was done with no improvement except that when I used the tracball it was a bit worse. I deleted the Logitech stuff and no relief.

Tester · Apr 29, 2024

Do you still have a system restore point from before this started?

andrew129260 · Apr 29, 2024

I heard about this happening with amd systems on older amd radeon drivers. But that was fixed quite a bit ago. And your using intel. Quite odd. It is usually an issue with interference

j45 · Apr 29, 2024

I dont have any restore points. Have to bone up on that. I still think its MS Windows Updates This computer is new but I have not had any problems with it, until this week

andrew129260 · Apr 29, 2024

do you have an external hard drive plugged in or anything near the receiver? Have you tried moving the receiver to a new place, like the front to see if the issue still occurs?

j45 · Apr 29, 2024

andrew129260 said:
do you have an external hard drive plugged in or anything near the receiver? Have you tried moving the receiver to a new place, like the front to see if the issue still occurs?

i have a mybook on the floor under the desk plugged in usb but i have never had a problem I will try and move or unplug and see what happens thanks

Mooly · Apr 29, 2024

Tester said:
Please tell us if you have a wired mouse or wireless, as asked before.

A friend of mine uses wireless mouses, and as soon as he plugs in a usb stick next to the mouse sender/receiver usb device. Then his mouse gets haywire, stutters, hangs, delayed movement etc.

I have that issue on an older Dell laptop and I found I plugged the USB receiver into the universal USB2 port (can't remember the name, it does more than just USB) rather than the USB3 ones then the problem disappears.

Edit... should add that the issue with USB3 port only shows when I plug something else like a flash drive into another USB3 port.

j45 · Apr 29, 2024

Mooly said:
I have that issue on an older Dell laptop and I found I plugged the USB receiver into the universal USB2 port (can't remember the name, it does more than just USB) rather than the USB3 ones then the problem disappears.

Edit... should add that the issue with USB3 port only shows when I plug something else like a flash drive into another USB3 port.

I disconnected my ext drive. and unplugged it. so far I have not experienced the problem.
This computer is a mini. I had the ext drive plugged in to the front of it. Since I ran out of USB ports I plugged a USB dongle to the back USB port and run the mice and the drive from there.
So far with the Drive not in the system I have not had a problem.
I think I am getting somewhere. So far.
Thanks to all.

Anibor_11 · Apr 29, 2024

Another method to reduce interference with USB 3.0 ports is to use an extension USB 2.0 cable, and to connect the mouse or wireless receiver to it, so that is not near the USB 3.0 ports.