Speakers no longer recognized after 23H2 update


allan

Well-known member
Member
Local time
8:46 AM
Posts
242
OS
W10, W11
Just updated to 23H2. I have a set of Logitech speakers connected which Windows no longer sees (they do not show up in Ctrl Panel - Sound). It DOES see and use the speaker in my monitor, but that's not the one I want to use. This happened immediately after the upgrade. Everything looks good in device manager. It's a relatively new HP desktop with 32 Gb ram. Any thoughts would be appreciated.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
I suggest visiting the Sound control panel. You may need to change the default device.

You may get better advice if you fill in the PC's details ("My Computer").
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Thanks, but as I said, the speakers do not appear in the control panel applet. As for PC specs, they really aren't relevant to this issue, but again as I said, high end HP desktop with 32Gb ram, SSD, HD, etc. The issue isn't the specific computer, it's that the latest W11 update somehow caused these speakers to "disappear".
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
I have unplugged and reconnected - no joy.
I have tried updating but most recent drivers appear to be installed.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Thanks, but as I said, the speakers do not appear in the control panel applet. As for PC specs, they really aren't relevant to this issue, but again as I said, high end HP desktop with 32Gb ram, SSD, HD, etc. The issue isn't the specific computer, it's that the latest W11 update somehow caused these speakers to "disappear".
Sorry. Reading comprehension failure.

Does the audio controller still appear in Device Manager? If so, does it have an exclamation mark?
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Have you tried uninstalling the update to see if that corrects the issue?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 RP channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Corsair Vengeance RGB PRO 64GB (2x32GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6
    Sound Card
    Proprietary on MB
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Corsair RM1000e
    Case
    Phanteks Enthoo Pro Full Tower Chassis with Window
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s download / ~700Mb/s upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
I'm not uninstalling a major feature update, but thanks anyway. I guess for now I'll live with the tinny monitor speakers and continue looking for a fix. Thanks for trying.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Sorry. Reading comprehension failure.

Does the audio controller still appear in Device Manager? If so, does it have an exclamation mark?
Again, please read my first post.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Again, please read my first post.
Oh, darn. This is a new low for me.

Semi-random suggestion: uninstall the onboard sound in Device Manager. You could check the box to try to uninstall the drivers as well. You can then re-install under the Action menu drop down, or by restarting the PC.

I'd argue against "As for PC specs, they really aren't relevant to this issue". I presume you're using an onboard audio device, probably Realtek (or one of the Realtek devices rebranded by the motherboard maker), but inquiring minds want to know. The more information you provide, the more random troubleshooting suggestions you'll receive. One might be the right one.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
I should explain - I'm not looking for random suggestions. I'm technically competent - on staff on several Windows support sites. This is an odd one for me though and was just wondering if anyone had run into the same issue and had a fix. Thanks for your concern though - much appreciated.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
I had a similar problem after the update. My sound went from realtek card with ext speakers, to the built in speakers of my lg display. I had to go into device manager and disable Realtek Audio even though there was no ! or issue. Then re-enabled it. Went into windows settings > system > sound and was able to select my realtek. Ext speakers came back and never had to reboot.

I also had my NVidia card get wonky. Nvidia CP wouldnt open. Low FPS and resolution. Used the same procedure above and it quickly restored settings and the Nvidia CP was working.

I wish I knew what the update did to cause these issues. A couple of updates in the past have also done this to me.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel I7-11700
    Memory
    32 GB
    Graphics Card(s)
    NVidia RTX 3060 Ti 8 gb
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 4K
    Screen Resolution
    3840 x 2160
I had a similar problem after the update. My sound went from realtek card with ext speakers, to the built in speakers of my lg display. I had to go into device manager and disable Realtek Audio even though there was no ! or issue. Then re-enabled it. Went into windows settings > system > sound and was able to select my realtek. Ext speakers came back and never had to reboot.

I also had my NVidia card get wonky. Nvidia CP wouldnt open. Low FPS and resolution. Used the same procedure above and it quickly restored settings and the Nvidia CP was working.

I wish I knew what the update did to cause these issues. A couple of updates in the past have also done this to me.
Thanks for that - it made me realize that the Realtek Driver is not in Device Manager. I imagine it was before so I just tried to install it, but I get a "installation of this device is forbidden by system policy" error. I made the appropriate change in gpedit (disabled "prohibit non-administrators....), but still no joy (btw, I am the only user and it is NOT part of a company domain - it's a personal computer). I'm at a loss as to how to force the install of the realtek driver.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Im only asking this Q because you didnt mention it. There are two other policies you may need to change.
“Prohibit user installs” and “Prohibit removal of updates”... The last one may be required if the driver install is attempting to remove the existing driver files.

I found a good page with several possible fixes. If nothing else, you can use it as a check list of what you have tried vs the other remaining options.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel I7-11700
    Memory
    32 GB
    Graphics Card(s)
    NVidia RTX 3060 Ti 8 gb
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 4K
    Screen Resolution
    3840 x 2160
Are the logitech speakers usb or audio jack? Are they wall powered?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 Mobile 4GB Vram
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Screen Resolution
    Internal laptop screen: 1920 x 1080 @ 120hz
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
Im only asking this Q because you didnt mention it. There are two other policies you may need to change.
“Prohibit user installs” and “Prohibit removal of updates”... The last one may be required if the driver install is attempting to remove the existing driver files.

I found a good page with several possible fixes. If nothing else, you can use it as a check list of what you have tried vs the other remaining options.
That is a good link, thanks. Unfortunately, nothing there worked.

Are the logitech speakers usb or audio jack? Are they wall powered?
Thanks, but that's really not relevant. I need to be able to install the Realtek Driver. But to answer your question, before I realized the driver was absent, I did try several pairs of speakers - both usb and powered.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Thanks for that - it made me realize that the Realtek Driver is not in Device Manager. I imagine it was before so I just tried to install it, but I get a "installation of this device is forbidden by system policy" error. I made the appropriate change in gpedit (disabled "prohibit non-administrators....), but still no joy (btw, I am the only user and it is NOT part of a company domain - it's a personal computer). I'm at a loss as to how to force the install of the realtek driver.
It may be quicker to make a new temporary profile and try installing drivers, if that works it may highlight that you have other issues.
 

My Computer

System One

  • OS
    WIN 10 Pro
Thanks, but again - everything was fine until 23H2 yesterday. I can always roll back to pre-update, but I'm sure the problem will recur when the update is reinstalled. Again, the only issue is installing the realtek driver. I do appreciate the responses.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
I would first try enabling the hidden administrator account and attempt to install the Realtek driver using that account. If that works, you may have some account corruption in your account. If that didn't work, I would try a repair install. There's a good chance you went into the 23h2 update with file corruption of some kind OR the 23h2 update corrupted something..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Latest Support Threads

Latest Tutorials

Back
Top Bottom