Solved Strange behaviour after video card upgrade.....


rdburke

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Location
Boiling Springs, South Carolina USA
OS
Windows 11 Pro 23H2 (Build 22631.2361)
The fan on my old video card has been grinding for weeks so I ordered another one off of EBay. Old card is an Amd Radeon 7570 HD 2GB. New card says it is a Dell AMD Radeon R7 450 4GB. Figured it couldn't hurt to add the extra video RAM. After installing the card none of my USB 3.0 external drives showed up. I checked my usb connections and they were secure. What I found out is, none of my USB 3.0 drivers are present in Device Manager and they will not install no matter what I try. I did find out that if I move my USB External Drives to my USB 2.0 ports they work just fine and the USB 3.0 ports work fine for powering devices. In device manager I have an exclamation point by USB xHCI Compliant Host Controller, and when I try to install the driver for it in Windows I get the message that the "Drivers were found but the device could not start : Code 10".......My external drives are working right now but they are just deathly slow. Any help would be appreciated. I found some old threads similar to this but never found an answer.
 
Windows Build/Version
Windows 11 Version 23H2 (OS Build 22631.2861)

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.2361)
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS Case
    CPU
    AMD FX 8350 8 Core Processor, 4400 Mhz (Overclocked)
    Motherboard
    M5A78L-M/USB3
    Memory
    24.0 GB
    Graphics Card(s)
    AMD Radeon HD 7570 2GB
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Acer 27" SA240Y LED
    Screen Resolution
    1920x1080 Resolution
    Hard Drives
    Samsung SSD 860 EVO 500GB ATA Device
    WD My Book 25EE 4TB USB
    Toshiba External 3.0 TB USB
    PSU
    Corsair RM750x
    Case
    Custom Spider 6000S
    Cooling
    Modded
    Keyboard
    Logitech K360
    Mouse
    Logitech M325
    Internet Speed
    AT&T 1GB Fiber
    Browser
    Google Chrome
    Antivirus
    MS Windows Security
New card says it is a Dell AMD Radeon R7 450 4GB.
Hi,
But you don't have a Dell.
Where did you get the new card?
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I bought it on eBay. Why should it matter. My computer is a custom PC. I built it from spare parts. I just made sure to use all AMD hardware.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.2361)
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS Case
    CPU
    AMD FX 8350 8 Core Processor, 4400 Mhz (Overclocked)
    Motherboard
    M5A78L-M/USB3
    Memory
    24.0 GB
    Graphics Card(s)
    AMD Radeon HD 7570 2GB
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Acer 27" SA240Y LED
    Screen Resolution
    1920x1080 Resolution
    Hard Drives
    Samsung SSD 860 EVO 500GB ATA Device
    WD My Book 25EE 4TB USB
    Toshiba External 3.0 TB USB
    PSU
    Corsair RM750x
    Case
    Custom Spider 6000S
    Cooling
    Modded
    Keyboard
    Logitech K360
    Mouse
    Logitech M325
    Internet Speed
    AT&T 1GB Fiber
    Browser
    Google Chrome
    Antivirus
    MS Windows Security
I bought it on eBay. Why should it matter. My computer is a custom PC. I built it from spare parts. I just made sure to use all AMD hardware.
It matters because it bears the name Dell which means it probably was in someone's laptop or someone 's Dell desktop or if new, was meant to be a replacement for a Dell PC.
OEM GPU cards tend to operate at different voltage based on the manufacturer specs and are tuned to work on specific MoBos.
Those cards differ from the over the counter models.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I'm skeptical that a Dell branded graphics card wouldn't be compatible with a non-Dell PC. But I don't know for certain.

One way to check things:

Image the Windows installation.

Do a clean install of Windows 11 to the same drive.

Does the issue with the USB 3 ports remain?

(You should be able to restore the Windows image is 10 minutes or so., afterward.)

I did something like that when the USB 3.2 ports on my new motherboard (less than 2 weeks old) went flaky. A clean install of 11 didn't eliminate the problem. (The ports worked normally on the previous clean 11 installation.) I swapped for a new (identical) copy of the MB, and all is well again. Using the restored Windows 11 installation. (I hope the new one lasts much longer than 2 weeks.)

I'm sorry that I can't suggest a course if the clean Windows install has no problems with the hardware. You may not be pleased to have to restore your setup with a clean install.

That's some seriously old (if fairly powerful) hardware. I doubt that it being unsupported hardware is relevant.

Best of luck.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
I would check in Device Manager for any conflicts reported between your graphics card and 3.0 USB controller, specifically IRQ conflicts. You could also go into your BIOS and select to use the motherboard onboard graphics then see if the 3.0 USB ports are working again.

Edit: I should say that your drives connected to the 3.0 USB ports will be recognized and working properly.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 64GB 3000MHz
    Graphics Card(s)
    Asus Radeon RX480 Strix 8GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro M.2 SSD 500GB; Samsung 980 M.2 SSD 1TB
    PSU
    Thermaltake Toughpower Grand Platinum 850W
    Case
    Fractal Design Meshify 2
    Cooling
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 3x140
    Keyboard
    Microsoft Natural Ergo 4000
    Mouse
    HP X500
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32GB 3000MHz
    Graphics card(s)
    Asus GeForce GTX 1050 Ti
    Sound Card
    Asus Xonar SE
    Monitor(s) Displays
    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500GB; Intel 540 SSD 480GB; Intel 335 SSD 240GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Mouse
    Microsoft Wireless Comfort 5050
    Keyboard
    Microsoft Wireless Comfort 5050
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    HP bd 340
    HP bd 240
    Denon DRA-800H
    Klipsch RP-600M
    Klipsch R-100SW (2)

    System 3 Specs
    Core i7 10700K 3.8 GHz
    Asus ROG Strix Z590-A Gaming Wifi
    Corsair Vengeance LPX DDR4 32GB 3200MHz
    Asus Radeon RX560 Dual 4GB
    Xonar SE
    Samsung 980 Pro M.2 SSD 1 TB (2)
    Thermaltake Toughpower GF3 850W
    Fractal Design Meshify 2
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 2x140,1x120
I would check in Device Manager for any conflicts reported between your graphics card and 3.0 USB controller, specifically IRQ conflicts. You could also go into your BIOS and select to use the motherboard onboard graphics then see if the 3.0 USB ports are working again.

Edit: I should say that your drives connected to the 3.0 USB ports will be recognized and working properly.

IRQ conflicts? What is this, 1994? ;-)

It may be a resource conflict, but I don't know why one would be caused by swapping graphics cards.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
  • Like
Reactions: OAT
After installing the card none of my USB 3.0 external drives showed up.
Backtrack yourself. Reinstall your old card. Do usb-3 ports come back?If so, it's the replacement card. I can't understand how swapping a graphics card could break usb unless it is some kind of conflict or another, but stranger things have happened.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Lubricate or replace the fan on the original video card.

Ben
 

My Computer

System One

  • OS
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Elitebook 2530p
    CPU
    Intel Core 2 Duo L9400@1.86 GHz
    Memory
    2 GB
IRQ conflicts? What is this, 1994? ;-)

It may be a resource conflict, but I don't know why one would be caused by swapping graphics cards.
Yea, I don't recall having such a conflict at least since Win 3.1 days but this sounds like an odd problem, even Twilight Zone weird.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 64GB 3000MHz
    Graphics Card(s)
    Asus Radeon RX480 Strix 8GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro M.2 SSD 500GB; Samsung 980 M.2 SSD 1TB
    PSU
    Thermaltake Toughpower Grand Platinum 850W
    Case
    Fractal Design Meshify 2
    Cooling
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 3x140
    Keyboard
    Microsoft Natural Ergo 4000
    Mouse
    HP X500
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32GB 3000MHz
    Graphics card(s)
    Asus GeForce GTX 1050 Ti
    Sound Card
    Asus Xonar SE
    Monitor(s) Displays
    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500GB; Intel 540 SSD 480GB; Intel 335 SSD 240GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Mouse
    Microsoft Wireless Comfort 5050
    Keyboard
    Microsoft Wireless Comfort 5050
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    HP bd 340
    HP bd 240
    Denon DRA-800H
    Klipsch RP-600M
    Klipsch R-100SW (2)

    System 3 Specs
    Core i7 10700K 3.8 GHz
    Asus ROG Strix Z590-A Gaming Wifi
    Corsair Vengeance LPX DDR4 32GB 3200MHz
    Asus Radeon RX560 Dual 4GB
    Xonar SE
    Samsung 980 Pro M.2 SSD 1 TB (2)
    Thermaltake Toughpower GF3 850W
    Fractal Design Meshify 2
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 2x140,1x120
I finally caved to the whole thing and robbed the fan from the newer video card and replaced the old screaming fan on the original card that the drivers were working fine with........Thanks for all the suggestions. Live and learn.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.2361)
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS Case
    CPU
    AMD FX 8350 8 Core Processor, 4400 Mhz (Overclocked)
    Motherboard
    M5A78L-M/USB3
    Memory
    24.0 GB
    Graphics Card(s)
    AMD Radeon HD 7570 2GB
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Acer 27" SA240Y LED
    Screen Resolution
    1920x1080 Resolution
    Hard Drives
    Samsung SSD 860 EVO 500GB ATA Device
    WD My Book 25EE 4TB USB
    Toshiba External 3.0 TB USB
    PSU
    Corsair RM750x
    Case
    Custom Spider 6000S
    Cooling
    Modded
    Keyboard
    Logitech K360
    Mouse
    Logitech M325
    Internet Speed
    AT&T 1GB Fiber
    Browser
    Google Chrome
    Antivirus
    MS Windows Security

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