Surface Pro 7 touchscreen unresponsive - windows 11

alexnesbitt

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11:05 AM
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Hi All,

I posted some feedback to Microsoft on this but wanted to see if anyone else was experiencing the same issue of the touch screen (and the pen) on the Surface Pro 7 becoming unresponsive without any clear indication as to the cause. Keyboard and touchpad are working fine.

I was hoping this would be resolved with the various fixes that are getting released but now I see W11 will be available "outside" of the insider program, perhaps this isn't a problem for others?

I am on the Beta channel running W11 version 21H2 (OS Build 22000.168)

Thanks in advance for your assistance,
Alex
 
Windows Build/Version
Windows 11 version 21H2 (OS Build 22000.168)

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i7-1065G7 @ 1.30Ghz
    Motherboard
    Surface Pro 7
    Memory
    16GB DDR4
    Graphics Card(s)
    Intel Iris Plus graphics

Dru2

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Hi alexnesbitt, Welcome to eleven forums :)

Anyway, I'm on the Dev version (22454.1000) of Windows 11 Pro on a Lenovo laptop with touchscreen and pen no issues here. Both touchscreen and pen work without hesitation or issue. I just tested this prior to posting so at this moment no issues.

Screenshot-2021-09-10-135712.jpg

No idea here as to why your Surface Pro 7 is having issues.
 
Last edited:

My Computers

System One System Two

  • Operating System
    Win 10 Pro (x64) 21H1 (19043.1055)
    Computer type
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    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
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    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 2S
    Internet Speed
    100mb
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming and photography.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
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    14.0 WQHD OLED Touch
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    1TB NVMe Drive (OEM)
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    laptop
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    Logitech MX Anywhere 2S
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    Browser
    Edge Chromium
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    Windows Security

SlicEnDicE

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I was also on 22000.xxx and touch screen + pen worked great for me on my laptop (see my computers) connected to an external Lenovo USB-C Display (also listed in My Computers).

Right now I am on build 22454.1000 (dev channel) and the same display is working flawlessly.

Have you checked in Device Manager that all the drivers are installed and running correctly?
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22478.1012 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.258 (VHDX) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

wynterthecat

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10:05 PM
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Try cleaning the display and the nib of the pen with a lens cleaning wipe. Debris built up on the display can interfere with the digitizer's interpretation of where your finger(s)/pen is. It's also worth considering if thermal throttling is taking place. I work on highway construction and in my first couple days owning the SP7 I've noticed that the cursor becomes quite unresponsive at times when the unit is warm. Holding it up to the AC in my truck tends to make it somewhat more responsive. Behold the critical flaw of passive cooling.

I'll have to evaluate further if thermals are really the cause (at least in my own case).

Edit: I was USB-C PD charging my SP7 via a relatively low power charger with my phone when I was experiencing the slowness. Unplugging it made an instant improvement... Interference?
 

My Computer

System One

  • Operating System
    Windows 10

soh

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I am having similar symptoms. When I reboot, the system works fine; however, after the system suspends (e.g. after keyboard cover closed), the touchscreen and surface pen stops working.

Interestingly, the pen's top button still works (not on the screen but clicking). This tells me the pen is working, but the touchscreen is the problem

I tried reinstalling the device following this page without success: What to try if your Surface touchscreen doesn't work

Here are the specs of my system:

Windows 11 Home
10.0.22000 build 22000

Device name: Surface
Serial number: 059706194653
Surface model: Surface Pro 7 Model 1866 i5
Version Information
SAM: 14.418.139.0
UEFI: 9.107.140.0
Touch driver: 3.321.139.0
Wi-Fi driver: 22.40.0.7
 

My Computer

System One

  • Operating System
    Windows 11

Talisman39

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Sounds like we're having a similar problem Soh. I've got a Surface Pro 7 with i7, and started on the insider builds as soon as they became available. After the 2nd or 3rd one I started having the problem where the touchscreen would stop working after the device resumed from sleep. Rebooting would fix it, but then it would become problematic again as soon as it slept.

Strangely, the Windows Hello Face also stops working at the same time. Do you have that issue too?

I tried doing a Reset (which reset it to 11 rather than Windows 10 as I was expecting), but that didn't help. So then I went more drastic and did a clean install of 10 using a USB made with the Media Creation Tool. Touchscreen then worked fine (in win 10) but the Face Hello would not work at all, got a message saying it was unavailable in Settings. I tried all the different ways to try and fix this I could find, none worked. I did a chat with Microsoft support and they had me do a Recovery install using a USB (more thorough than Clean Install, which seems weird). That finally did the trick, and Face Hello and touchscreen both working great in Windows 10 again.

So...then re-enrolled in Insider (beta)... and right back where I started: As soon as device sleeps the Face login and touchscreen stop working. Very frustrating. I can manage without the face login but the primary reason for me to pick up the SP7 is to use the touchscreen, so super annoying to have to reboot every time.

One other thing: I noticed in Windows 10 that the SP7 would go into hibernation really quickly, after just a couple of hours. On Windows 10 it would sleep overnight with almost no battery drain and be ready immediately in the morning (this behavior came back after I re-installed 10). It seems like there's a cluster of sort-of-related things going on here that may have a common cause but I can't put my finger on what it would be.

If anyone has any ideas on how to fix this would definitely appreciate it! I've posted about this multiple times in the Feedback Hub, have not heard anything back.
 

My Computer

System One

  • Operating System
    Windows 11

Talisman39

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OK @soh I was futzing around more today and accidentally discovered a solution to my problem at least, see if it works for you.
1. Wake the device up using the power button. For me, the Hello camera won't activate. If I were to proceed from this point then neither the face recognition nor the touchscreen will work (if I get past the login using PIN instead)
2. Momentarily close the cover and then immediately open it up again
3. The face recognition sensors should kick on and log in
4. Once logged in, the touchscreen will now work

Sometimes it takes me a couple of goes. Give it a try!
 

My Computer

System One

  • Operating System
    Windows 11

SlicEnDicE

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Yes, it is very possible it is simply just a power state issue, which is very normal with beta builds and certain device drivers.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22478.1012 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.258 (VHDX) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

NobleEgg

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OK @soh I was futzing around more today and accidentally discovered a solution to my problem at least, see if it works for you.
1. Wake the device up using the power button. For me, the Hello camera won't activate. If I were to proceed from this point then neither the face recognition nor the touchscreen will work (if I get past the login using PIN instead)
2. Momentarily close the cover and then immediately open it up again
3. The face recognition sensors should kick on and log in
4. Once logged in, the touchscreen will now work

Sometimes it takes me a couple of goes. Give it a try!
I made an account just to say I have been having the same problems since the beta. I reinstalled via USB as a clean install (with the final build that was just released). Still have the problem.

And this trick worked. Still sucks to have to do this every time... but hopefully a real fix is out there? Trying to send feedback to MS seems.. futile.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Surface Pro 7
    CPU
    i5
    Memory
    8GB

Ovideo

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Exactly the same problem here on my Surface Pro 7 with the Windows 11 RTM build that was released yesterday (21H2 22000.194). I will try the trick with closing and reopening the type cover. Hope Microsoft will release a fix for this asap....
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i3
    Memory
    4 Gb

SlicEnDicE

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I remember having similar sleep issues with Windows 10 on all my devices years ago. Not entirely sure if the issue is in UEFI firmware, Windows, drivers or the actual hardware.

After sleep for some reason, USB devices did not want to wake up properly, rendering my mouse and KB useless. Haven't had this issue in a very long time though.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22478.1012 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.258 (VHDX) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

danielg

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Local time
5:05 AM
Posts
1
Same here, thought about reinstalling Windows 11, but might just have to wait for lazy Microsoft to fix it.
Can't believe we have these problems with both OS and Device being from the same company😒
Thanks for the tip with the cover that worked.

To their defense, they haven't recommended Windows 11 on SP7 yet, as they haven't made the Update available via the official Windows Update thing.
 

My Computer

System One

  • Operating System
    Windows 10 / Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft / Surface Pro 7
    CPU
    Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz 1.50 GHz
    Memory
    8,00 GB
    Screen Resolution
    2736 x 1824
    Internet Speed
    100 mb/s
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender

sfabris

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At least I'm not alone :)
Thanks for the trick.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7

nemach

New member
Local time
4:05 AM
Posts
1
OK @soh I was futzing around more today and accidentally discovered a solution to my problem at least, see if it works for you.
1. Wake the device up using the power button. For me, the Hello camera won't activate. If I were to proceed from this point then neither the face recognition nor the touchscreen will work (if I get past the login using PIN instead)
2. Momentarily close the cover and then immediately open it up again
3. The face recognition sensors should kick on and log in
4. Once logged in, the touchscreen will now work

Sometimes it takes me a couple of goes. Give it a try!

This trick worked for me on my Surface Pro 7 i7 too. Thanks!
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
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