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- 12:05 PM
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- OS
- Windows 11
This is something that has been intermittent with this machine since I got it -- as has been the intermittent Windows Hello face recognition. However, they work more than not, and a restart usually solves it. As long as they would work after a restart, I accepted this as small niggle I'd put up with. Yesterday, the type cover again disconnected, but this time none of the usual fixes worked. I noticed there were some updates available, so installed those, and the keyboard was again connected after the restart, the key backlights worked, as did the trackpad/cursor. However it was gone after the next restart, and nothing is working to reconnect it. I tried ALL the methods from the MS help for this problem. (hard reset, etc) I then updated to 26h2. Nothing. For my purposes, the tablet is close to useless without a working type cover.
Troubleshooting Attempted
=========================
Troubleshooting Attempted
=========================
- Several combinations of force reboots (with power attached/not attached, with keyboard attached, not attached)
Including holding power for 20 seconds on restart - Updated to 26h2 build 26300 9457
(Note: I updated *after* discovering the issue) - Checked UEFI (no Devices menu)
- I ran Surface Diagnostic Tool and it said it couldn't check the keyboard because it didn't test third-party equipment, but it is in fact a MSFT-branded keyboard.
- Windows Build/Version
- 26H2 (Build 26300.9457)
Last edited:
My Computers
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At a glance
Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB- OS
- Windows 11
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At a glance
Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max- Operating System
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