System Hang and Video Crash on S3 Sleep Wake (Primary Monitor Black, USB Unresponsive)


gunrunnerjohn

gunrunnerjohn

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Location
SE-PA
OS
Win 11 Pro 25H2, Build 26200.8524
I have been experiencing a persistent system hang and video crash for several months when waking my system from S3 sleep.

Actual Behavior
* Occurs occasionally when waking the system by pressing a keyboard key.
* The secondary monitor wakes up, but the primary monitor remains completely blank (does not unblank).
* The system becomes entirely unresponsive:
* The keyboard is unresponsive (e.g., pressing Caps Lock does not toggle the LED indicator).
* The mouse is unresponsive.
* A brief press of the physical power button does nothing (normally, this is configured to trigger a clean shutdown).

Current Workaround
* The only way to recover is to perform a hard reset by holding down the physical power button until the system powers off, then rebooting.

Logs & Diagnostic Info
I have attached the event file entries capturing the events before, during, and after the crash and recovery in event log format. Please use Event Viewer to open the saved log to view the details.
 

Attachments

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Operating System
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
@zbook Can you take a look at this?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Please perform the following steps:




1) Add WMIC:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

www.elevenforum.com

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...
www.elevenforum.com www.elevenforum.com





2) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com





3) Run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com





4) Run administrative command prompt: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System "%userprofile%\Desktop\system.evtx"
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
OK, here's a link to all the logs generated by those requests.

All Logs.zip

1 file sent via WeTransfer, the simplest way to send your files around the world
we.tl we.tl
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Operating System
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
Please perform the following steps:



(Make sure that Windows and non-microsoft cleaning software are not used during the troubleshooting)


1) Run gather_additional_dump_files.bat > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Run diskparinfo.bat > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Reboot into safe mode (shift + restart) > rerun the V2 log collector > post a share link into the newest post



4) Run Sea Tools Long generic test (all drives) > post images or share links

www.seagate.com

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.
www.seagate.com




5) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




6) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.



7) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 4, 5, and 6)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



8) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test

b) Chkdsk /b /v







Code: 
Event[4054]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2026-05-23T18:57:23.8260000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MAIN
  Description:
Volume J: (\Device\HarddiskVolume16) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.


Code: 
Event[4070]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2026-05-23T18:58:21.6450000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MAIN
  Description:
Volume J: (\Device\HarddiskVolume16) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

Code: 
Event[4077]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2026-05-23T18:58:41.8910000Z
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MAIN
  Description:
Volume J: (\Device\HarddiskVolume19) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.


Code: 
Event[4090]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:02:16.7920000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x0 for Disk 4 (PDO name: \Device\00000150) was retried.

Event[4091]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:02:26.8160000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x800 for Disk 4 (PDO name: \Device\00000150) was retried.

Event[4092]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:02:26.8170000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x123420 for Disk 4 (PDO name: \Device\00000150) was retried.


Event[4094]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:02:31.1320000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x0 for Disk 5 (PDO name: \Device\00000151) was retried.


Event[4096]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:03:06.8970000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x0 for Disk 5 (PDO name: \Device\00000151) was retried.

Event[4097]
  Log Name: System
  Source: disk
  Date: 2026-05-23T20:03:14.9370000Z
  Event ID: 153
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
The IO operation at logical block address 0x0 for Disk 5 (PDO name: \Device\00000151) was retried.


Code: 
Event[4095]
  Log Name: System
  Source: UASPStor
  Date: 2026-05-23T20:02:45.8530000Z
  Event ID: 129
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: MAIN
  Description:
Reset to device, \Device\RaidPort5, was issued.


Code: 
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 315.6 GB
Total Space: 539.2 GB
File System: NTFS
      Model: CT2000P310SSD8

      Drive: D:
 Free Space: 48.0 GB
Total Space: 107.7 GB
File System: NTFS
      Model: CT2000P310SSD8

      Drive: E:
 Free Space: 50.8 GB
Total Space: 107.7 GB
File System: NTFS
      Model: CT2000P310SSD8

      Drive: F:
 Free Space: 121.5 GB
Total Space: 537.8 GB
File System: NTFS
      Model: CT2000P310SSD8

      Drive: G:
 Free Space: 162.9 GB
Total Space: 614.4 GB
File System: NTFS
      Model: CT2000P310SSD8

      Drive: H:
 Free Space: 411.0 GB
Total Space: 1953.5 GB
File System: NTFS
      Model: SPCC M.2 PCIe SSD

      Drive: V:
 Free Space: 852.8 GB
Total Space: 1953.5 GB
File System: NTFS
      Model: TEAM T2532TB

      Drive: Z:
 Free Space: 984.2 GB
Total Space: 3815.4 GB
File System: NTFS
      Model: ST4000VN006-3CW104
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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