I have a lot of installed programs, each with my preferred settings. I also have all my Windows settings, custom Group Policies, and registry entries. If I take an image of the disk before sending for RMA and they end up wiping the drive:
1. Would it be ok to restore my disk image?
2. If it's ok, is there a way to wipe clean all the error logs that had accumulated?
Thank you so much for all your help!
Last PS results:
WinEvent_Last.txt
drive.google.com
New V2 log:
THINKPADT1G8-(2026-08-03_06-05-43).zip
drive.google.com
Lenovo may want you to clean install first and backup imaging is ideal.
For a RMA with different motherboard open a thread in this forum room: Backup and Restore
(Ask about any activation issues with/without Microsoft account)
(These are OEM so unlikely)
(Ask about potentially different hardware components and restored drivers)
For error logs they can be ignored as they typically are marked with a date.
If you prefer to delete them there are some that are hidden and commands can run: del /f /s /q for WER .
Alternatively you can clean reliability history and event viewer.
Summary for Lenovo warranty support or RMA:
There were/are recurring hardware-related instability issues
The computer generates repeated Windows Hardware Error Architecture (WHEA) events along with LiveKernelEvent reports involving the graphics subsystem and PCI (Peripheral Component Interconnect Express) devices.
a) Repeated WHEA-Logger Event ID 17 warnings.
PCI\VEN_10DE&DEV_2D19&SUBSYS_234917AA&REV_A1
PCI\VEN_1CC4&DEV_6B04&SUBSYS_6B041CC4&REV_03
b) Multiple LiveKernelEvent reports (some involving the graphics subsystem)
bugchecks 141, 193, 124
141: Intel graphics Timeout Detection and Recovery (TDR): igdkmdn64.sys
193: dxgkrnl!ProcessDeadlockThread: Graphics subsystem watchdog event
124: GenuineIntel_FIRMWARE: WHEA hardware/firmware error
c) Fatal hardware events (2)
Code:
Event[5861]
Log Name: Application
Source: Windows Error Reporting
Date: 2026-07-30T14:45:49.2290000Z
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ThinkPadT1G8
Description:
Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_ARL_TRINITY11_BBHANG, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 4afdcce0-f37d-4ade-942c-5a56994ebe60
Problem signature:
P1: 141
P2: ffffe7859fb86010
P3: fffff8077cce26d0
P4: 0
P5: ffffe7859fdbb080
P6: 10_0_26200
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20260730-1445.dmp
\\?\C:\Windows\SystemTemp\WER-113590593-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\WATCHDOG-20260730-1445.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d0b47612-c9bd-4777-b0f8-8ac9560c1bed.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6f6342fd-431f-461a-be20-84a86178c742.tmp.WERInternalMetadata.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_97daeb1b2b67fe82d6cb30833b1676492a583d55_00000000_cab_15e03401-49c3-453c-8148-22a29aeded82
Analysis symbol:
Rechecking for solution: 0
Report Id: 15e03401-49c3-453c-8148-22a29aeded82
Report Status: 268435456
Hashed bucket:
Cab Guid: 0
Code:
Event[5955]
Log Name: Application
Source: Windows Error Reporting
Date: 2026-07-31T04:27:18.3790000Z
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ThinkPadT1G8
Description:
Fault bucket LKD_0x193_DxgkrnlLiveDump:810__dxgkrnl!ProcessDeadlockThread, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 57855b58-1221-40e5-a69b-4e2e0a4458b3
Problem signature:
P1: 193
P2: 810
P3: ffffe7858facb000
P4: ffffe7858596a040
P5: 137ff
P6: 10_0_26200
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20260731-0426.dmp
\\?\C:\Windows\SystemTemp\WER-162882890-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.58d50583-5b9c-4dc0-8ef7-1ff3f2173520.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c9f9b737-752f-46e6-8083-2043a8a7c0f3.tmp.WERInternalMetadata.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_193_5d1c240c111ad53aff6817a48d6835f4f113_00000000_cab_cdcccf58-0829-4fc6-91a2-83daf1fa6529
Analysis symbol:
Rechecking for solution: 0
Report Id: cdcccf58-0829-4fc6-91a2-83daf1fa6529
Report Status: 268435456
Hashed bucket:
Cab Guid: 0
Code:
Event[6180]
Log Name: Application
Source: Windows Error Reporting
Date: 2026-07-31T11:46:01.4440000Z
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ThinkPadT1G8
Description:
Fault bucket LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 01f1cd53-c557-4714-aafc-b3e0d5c190dd
Problem signature:
P1: 124
P2: 7
P3: ffffe2896da90020
P4: 0
P5: 0
P6: 10_0_26200
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\Windows\LiveKernelReports\WHEA\WHEA-20260731-1143.dmp
\\?\C:\Windows\SystemTemp\WER-19218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5bea7156-1c41-44ff-a6d9-1125245dc692.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9781d8e0-9d0b-49fa-8a97-f04bb926f321.tmp.WERInternalMetadata.xml
\\?\C:\Windows\SystemTemp\WER.3cf22e26-b605-4df4-94c8-9413c851072c.tmp.WERDataCollectionStatus.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_6fdc295b72c8caa7c46923228c4426bb18a9fa2_00000000_cab_c1c31836-1d04-410c-b6e5-b48c4aeeb211
Analysis symbol:
Rechecking for solution: 0
Report Id: c1c31836-1d04-410c-b6e5-b48c4aeeb211
Report Status: 268435462
Hashed bucket:
Cab Guid: 0
Code:
Event[8883]
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2026-08-01T06:18:58.6180000Z
Event ID: 1
Task: N/A
Level: Error
Opcode: Info
Keyword: WHEA Error Event Logs,
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: ThinkPadT1G8
Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
Code:
Event[8420]
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2026-07-31T11:43:48.7330000Z
Event ID: 1
Task: N/A
Level: Error
Opcode: Info
Keyword: WHEA Error Event Logs,
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: ThinkPadT1G8
Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
My Computer
At a glance
Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- Model Hitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation




