Thunderbird problem in Windows 11


G

Gozoman

Member
Local time
8:18 AM
Posts
4
OS
Windeows 11
I’m using Thunderbird Version 144.0.1 on my Windows 11 laptop and the only folders I have are Inbox and trash. On my Windows 10 laptop I’m using Thunderbird Version 140.4.0esr (both 64 bit) but on this laptop I have Inbox, Draft, Templates, Sent, Archive, deleted, Bulk Mail and Junk. In the Windows 10 laptop if I right click on my account name the subscribe is available. If I right click on my account name in the Windows 11 laptop subscribe is not there. Is this a problem caused by an update?

In advanced account settings on the Windows 11 laptop ‘Show only subscribed folders’ does not appear but it does in the Windows 10 laptop! How can I get these folders back in Windows 11?
 
Windows Build/Version
Windows 11 Version 25H2 (OS Build 26200.6899)

My Computer

System One

  • OS
    Windeows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel Core Ultra 9 299V
    Memory
    32GB
    Graphics Card(s)
    Intel Arc 140V GPU 16GB
    Monitor(s) Displays
    14 inch OLED
    Screen Resolution
    2880 x 1800 (2.8K)
    Hard Drives
    1 TB SSD
    Cooling
    Whisper quiet fans
    Keyboard
    Backlit
    Mouse
    Logitech Silent Touch M240
    Internet Speed
    Full Fibre 150
    Browser
    Firefox
    Antivirus
    Defender
144.0.1 isn't from the msstore is it? Missing folders is a known issue using that version.
Normally you can fix it by copying your profile from the windows 10 computer to 11 but the versions should be identical.
 

My Computer

System One

  • OS
    windows 10 21h2
fishingfool said:
144.0.1 isn't from the msstore is it? Missing folders is a known issue using that version.
Normally you can fix it by copying your profile from the windows 10 computer to 11 but the versions should be identical.
Click to expand...

Good advice, it’s certainly what I would try.
Also, as Fish says, get rid of the MS store version, due to apparent issues..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
fishingfool said:
144.0.1 isn't from the msstore is it? Missing folders is a known issue using that version.
Normally you can fix it by copying your profile from the windows 10 computer to 11 but the versions should be identical.
Click to expand...
Honestly I have no idea. I have just had to buy a new laptop after my HP Spectre 360 got destroyed by a back-up and I can't remember where I downloaded Thunderbird from. I'll certainly look into that though. On a side issue would you have any idea how to get my contacts into Thunderbird. I had a back-up file of my contacts, well most of them anyway, but it's a Wab file and Thunderbird won't accept it?
 

My Computer

System One

  • OS
    Windeows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel Core Ultra 9 299V
    Memory
    32GB
    Graphics Card(s)
    Intel Arc 140V GPU 16GB
    Monitor(s) Displays
    14 inch OLED
    Screen Resolution
    2880 x 1800 (2.8K)
    Hard Drives
    1 TB SSD
    Cooling
    Whisper quiet fans
    Keyboard
    Backlit
    Mouse
    Logitech Silent Touch M240
    Internet Speed
    Full Fibre 150
    Browser
    Firefox
    Antivirus
    Defender
please check in Thunderbird
settings > account settings > synchronisation & storage

under message synchronisation is a button > Advanced

in that menu you will see each eMail account and the settings for all the folders you want displayed or updated.

best of luck Steve ..
 

My Computers

System One System Two

  • OS
    Debian Trixie KDE Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
XxXxX said:
please check in Thunderbird
settings > account settings > synchronisation & storage

under message synchronisation is a button > Advanced

in that menu you will see each eMail account and the settings for all the folders you want displayed or updated.

best of luck Steve ..
Click to expand...
Just checked that Steve, in my new laptop running Windows 11 there is no synchronisation & Storage at all. There is in my other laptop running Windows 10 and the earlier version of Thunderbird. I think the other guys are right and I need to delete this Thunderbird off my system and replace it with another.
 

My Computer

System One

  • OS
    Windeows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel Core Ultra 9 299V
    Memory
    32GB
    Graphics Card(s)
    Intel Arc 140V GPU 16GB
    Monitor(s) Displays
    14 inch OLED
    Screen Resolution
    2880 x 1800 (2.8K)
    Hard Drives
    1 TB SSD
    Cooling
    Whisper quiet fans
    Keyboard
    Backlit
    Mouse
    Logitech Silent Touch M240
    Internet Speed
    Full Fibre 150
    Browser
    Firefox
    Antivirus
    Defender
Okay the problem was certainly with Thunderbird itself. I deleted it from my laptop and then downloaded it again from the Mozilla site itself and all is working again as it should. Just have to find a way to convert my contacts Wab file into something Thunderbird will accept now! Many thanks for all the help.
 

My Computer

System One

  • OS
    Windeows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel Core Ultra 9 299V
    Memory
    32GB
    Graphics Card(s)
    Intel Arc 140V GPU 16GB
    Monitor(s) Displays
    14 inch OLED
    Screen Resolution
    2880 x 1800 (2.8K)
    Hard Drives
    1 TB SSD
    Cooling
    Whisper quiet fans
    Keyboard
    Backlit
    Mouse
    Logitech Silent Touch M240
    Internet Speed
    Full Fibre 150
    Browser
    Firefox
    Antivirus
    Defender
Last edited:

My Computer

System One

  • OS
    windows 10 21h2
XxXxX said:
please check in Thunderbird
settings > account settings > synchronisation & storage

under message synchronisation is a button > Advanced

in that menu you will see each eMail account and the settings for all the folders you want displayed or updated.

best of luck Steve ..
Click to expand...
@XxXxX Way to go, Steve. Thanks, great advice. (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 (OS Build 26200.8246)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision Mobile Workstation
    CPU
    Intel(R) Xeon(R) CPU E3-1535M v5 @ 2.90 Max Turbo 3.80
    Motherboard
    00V5FJ
    Memory
    64GB DDR4 ECC (Error-Correcting Code memory)
    Graphics Card(s)
    NVIDIA Quadro M2000M 4GB GDDR5 & Intel(R) HD Graphics P530
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    15.6" 4K UltraHD
    Screen Resolution
    4K UHD 3840x2160
    Hard Drives
    2TB Crucial NVMe & 2TB Seagate SATA
    PSU
    Dell 180W 19.5V-9.23A
    Keyboard
    Backlit
    Mouse
    Logitech G703 & Logitech G305
    Internet Speed
    WIFI: Intel(R) Wi-Fi 6E AX210NGW(Gig+) 160MHz Bands 2.4GHz(574Mbps), 5GHz 2.4Gbps, 6 GHz (160MHz) 2.4Gbps
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender/Microsoft Security + additional Anti Spyware, Anti Malware, etc.
    Other Info
    Thunderbolt 3
  • Operating System
    Windows 11 Pro 24H2 (OS Build 26100.6725)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision Workstation T5610
    CPU
    Dual (X2) Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz Max Turbo 3.80
    Motherboard
    0WN7Y6
    Memory
    64GB DDR3 ECC (Error-Correcting Code memory)
    Graphics card(s)
    NVIDIA GeForce GTX 970 4GB of GDDR5
    Sound Card
    Realtek Audio & NVIDIA High Definition Audio
    Monitor(s) Displays
    3 Acer Monitors
    Screen Resolution
    1920x1080
    Hard Drives
    2 Seagate Barracuda ST2000DM008-2UB102 (RAID)
    Mouse
    Logitech G305
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