TPM issue

jessewilliams56 · Jun 29, 2021

HP 550-153w Desktop

Is there a reason as to why it has failed to get any information?

johnlgalt · Jun 29, 2021

yeah, unless you have it enabled in the BIOS / UEFI FW (for fTPM) or have the physical module, that error is basically saying Device unavailable.

jessewilliams56 · Jun 29, 2021

@johnlgalt , so what are you saying? I am not following. Do you think you could help me pass the compatibility test? My Laptop is less than a year old, so I find it silly that it isn't supported for Windows 11. My HP desktop came with Windows 10. I just think it's silly that Microsoft is letting those with PC's that weren't upgraded to Windows 10 not be eligible for Windows 11.

johnlgalt · Jun 29, 2021

You have to find out if your machine supports fTPM (aka PTT for Intel machines) and enable it. And it may take some doing, as you may need to enable something else before you can find it even listed in the UEFI FW Settings to begin with.

But your processor will also have to match the list, or else you'll have to find a work around to get it installed.

As for why they are doing it - see this:

Update on Windows 11 minimum system requirements

UPDATE 8/27: Update on Windows 11 minimum system requirements and PC Health Check app Windows Insiders, Today we’re releasing our first Insider build for Windows 11, and we’re looking forward to the insight that comes from you installing and using on a variety of your PCs. Last week’s...

www.elevenforum.com

Basically, since that error code came back, you more than likely don't have a physical TPM module - so your best bet is going to be trying to figure out if your machine has fTPM / PTT, and then figuring out how to enable it.

Someone with a HP device like yours can probably help the best, as I don't ahve an HP laptop at all. Have you checked the HP forums , I'm sure there are lots of users with the same issue, and someone there may have figured out the soution, if there is one for your laptop....

jessewilliams56 · Jun 29, 2021

I will check the HP Community. Thank you so much. My mother's is supported for Windows 11, so that is one less computer I have to worry about.

johnlgalt · Jun 29, 2021

If you find the answer, please come back and post it so others can use that knowledge also.

Good luck!

zbook · Jun 30, 2021

jessewilliams56 said:
HP 550-153w Desktop

View attachment 1336

Is there a reason as to why it has failed to get any information?

800710df = error device not available

Please upload results for V2:

V2 Log Collector

V2 Log collector for collecting files to diagnose Windows 10+ BSOD problems. https://www.elevenforum.com/resources/v2-log-collector.1/download

www.elevenforum.com

And post results for each of these commands:

wmic /namespace:\\root\CIMV2\Security\MicrosoftTpm path Win32_Tpm get /value

get-tpm

jessewilliams56 · Jun 30, 2021

I also get this message when I run the Log Collector.

jessewilliams56 · Jun 30, 2021

@zbook this is what I get when running those said commands as you mentioned earlier:

zbook · Jun 30, 2021

jessewilliams56 said:
@zbook this is what I get when running those said commands as you mentioned earlier:

View attachment 1442

For the log collectors:

See if the Ten Forums website and links are same /different.

Run each V2 and DM.

BSOD - Posting Instructions - Windows 10 Help Forums

BSOD - Posting Instructions Information This will show you how to help provide needed information about your system and dump files. It wi

www.tenforums.com

For V2 make sure extract all is clicked.

For get-tpm > use administrative Powershell.

jessewilliams56 · Jun 30, 2021

@zbook

Getting the same thing when running the log collector from Windows 10 Forums. Attached is a screenshot of what it says.

zbook · Jun 30, 2021

In TF weren't there multiple threads where you were able to run the log collectors?
Were these on the same or different computers?

Please run each V2 and DM > post share links using one drive, drop box, or google drive

jessewilliams56 · Jun 30, 2021

I will try to share from OneDrive. But the computer I am working on now that the log collector isn't working on, is my HP 550-153w desktop. The Laptop is the HP 255 G7. I have both of them synced to OneDrive. I am wondering if that would cause the issue with them not uploading to the thread?

jessewilliams56 · Jun 30, 2021

TPM Screenshot

jessewilliams56 · Jun 30, 2021

Here is my link from OneDrive with the log collectors.

Microsoft OneDrive

1drv.ms

zbook · Jun 30, 2021

Computer models have different BIOS.

Please find a camera or smartphone camera to take pictures then upload images or post share links into this thread.

Plan to take pictures of the BIOS.

Comment in the thread if they are available options.

jessewilliams56 · Jun 30, 2021

Uploading pictures of the BIOS of each computer (Desktop & Laptop). First will be Desktop and second will be Laptop.

jessewilliams56 · Jun 30, 2021

@zbook

Desktop BIOS

Images from OneDrive

Items Shared on 6-30-2021 1

jessewilliams56 · Jun 30, 2021

@zbook

Laptop BIOS

Images from OneDrive

Items Shared on 6-30-2021 2

zbook · Jun 30, 2021

Only for the problematic computer:

Boot to the BIOS repetitively clicking F10 > click security > post images

TPM issue

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