Solved TV Wi-Fi router connection not confirmed message


wiganken

Well-known member
Power User
VIP
Local time
7:08 AM
Posts
735
Location
UK
OS
Windows 11 Pro
TV is a Philips 43PUS8555/12 with latest and last firmware installed October 2022 (TPM191E_R.101.002.186.000 u3).

Router is a Plusnet Hub Two with latest firmware (v0.10.00.04201-PN) installed June 2023.

The two are connected via WiFi since running an ethernet cable is too difficult.
The TV is 5.8 metres in line-of-sight from hub with no interference in-between.
Both devices are dual band and the connection is able to switch WiFi bands dynamically.

After a stuttering/freezing on-demand issue WiFi at the TV I tried the following to fix it: -
  1. I switched the TV off at the wall socket and, after a few minutes I switched it back on again. This did not fix it.
  2. I switched the hub off and then back on again. This worked for about 30-minutes but then the stuttering/freezing video returned.
  3. I decided to go through the procedure to reconnect TV to the hub WiFi and I saw screen message “Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway” so I selected ‘Continue’.
  4. Then the screen showed “Connected. The wireless network is connected. SSID name”.
  5. When I check the TV ‘Network settings’ I see “Wireless”, “Connected”, “867 Mbps” and 3/5 bar signal strength.
The stuttering/freezing on-demand issue seems okay now but the message “Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway” has me confused since selecting “Continue” connects fine.

Question - I should state that this issue has not happened before but does anyone know what might have caused this message to display?

Router connection not confirmed.jpg

Connected  1.jpg

Connected 2.jpg
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
TV is a Philips 43PUS8555/12 with latest and last firmware installed October 2022 (TPM191E_R.101.002.186.000 u3).

Router is a Plusnet Hub Two with latest firmware (v0.10.00.04201-PN) installed June 2023.

The two are connected via WiFi since running an ethernet cable is too difficult.
The TV is 5.8 metres in line-of-sight from hub with no interference in-between.
Both devices are dual band and the connection is able to switch WiFi bands dynamically.

After a stuttering/freezing on-demand issue WiFi at the TV I tried the following to fix it: -
  1. I switched the TV off at the wall socket and, after a few minutes I switched it back on again. This did not fix it.
  2. I switched the hub off and then back on again. This worked for about 30-minutes but then the stuttering/freezing video returned.
  3. I decided to go through the procedure to reconnect TV to the hub WiFi and I saw screen message “Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway” so I selected ‘Continue’.
  4. Then the screen showed “Connected. The wireless network is connected. SSID name”.
  5. When I check the TV ‘Network settings’ I see “Wireless”, “Connected”, “867 Mbps” and 3/5 bar signal strength.
The stuttering/freezing on-demand issue seems okay now but the message “Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway” has me confused since selecting “Continue” connects fine.

Question - I should state that this issue has not happened before but does anyone know what might have caused this message to display?

View attachment 86170

View attachment 86171

View attachment 86172

Shouldn't you be going for a static IP rather than DHCP on the TV?
It is within your network.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
@OAT - Thanks for the pointer. I'll look into that in more detail.

................................................................

Okay I looked into that and I find that Static IP addresses are assigned by one's ISP and then each device needs manual configuration since it is not automatically setup for each device. This is too technical for me so, bearing in mind that I have had no trouble (until now) I will stick with DHCP and hope it it is a rare event. Thanks anyway.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
The only thing I can think of is the passphrase for the router. Did the TV ask for the passphrase or did it use the passphrase that was stored from the lastime you connected the TV to the router?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
@Winuser - When I went through the process of reconnecting the TV to the WiFi I saw that the PW field was already filled with asterisks, which I took to be the PW and carried on and was shown the messages in post #1. What I did not say in post #1 (and I should have) is that I tried a second time but on this occasion I used backspace to delete all the PW characters and re-entered them from scratch with the same result.

The PW must be correct or else it would not let me connect at all.

What bugs me is why does the message "Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway?" display in the first place if it then allows the TV to connect anyway? I would expect to see "Incorrect password" or "You are now connected" and not some meaningless phrase before connection is made.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
I have one LG TV that sometimes (every few months) has WiFi connection problems, saying it is connected but not actually connecting and unplugging the TV for 5 mins, then re-creating the WiFi connection cures it - until the next time, but it isn't a regular occurrence.
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
I am beginning to think it is a bug in the Android TV software that is mis-reporting an issue that doesn't exist. I say this because it connects to the WiFi in spite of the "connection to the router is not confirmed" message. There are no more OS updates for the TV so I'll just have to forget this oddity and move on. As long as it works then I'll have to be happy with that.

I'll call it 'Solved'.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
@Winuser - When I went through the process of reconnecting the TV to the WiFi I saw that the PW field was already filled with asterisks, which I took to be the PW and carried on and was shown the messages in post #1. What I did not say in post #1 (and I should have) is that I tried a second time but on this occasion I used backspace to delete all the PW characters and re-entered them from scratch with the same result.

The PW must be correct or else it would not let me connect at all.

What bugs me is why does the message "Restricted access. Your connection to the router is not confirmed. Do you want to continue anyway?" display in the first place if it then allows the TV to connect anyway? I would expect to see "Incorrect password" or "You are now connected" and not some meaningless phrase before connection is made.
Seeing how it connected it's probably a bug in the TV's software. I was going to say the it probably was because you were using a old passphrase. I reread your post and see you did re-enter the passphrase so this leads me to think it just a software bug on the TV.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender

Latest Support Threads

Back
Top Bottom