- Local time
- 11:50 PM
- Posts
- 72
- OS
- Windows 11 Pro X64 Version 25H2 Build 26200.8328
Unable to log into my Microsoft account.
Now, please, before you all jump on this thread and ask why I want to log in to my Microsoft online account, there are some software programs I want to install that I can only get from the Microsoft Store.
Let me explain what is happening.
Current login status is a setup Local Account (Administrator), not a Built-in Admin account.
When I try to sign in using Settings > Accounts > Sign-in Options > Password Sign in with your account's password > Use a password to sign in to Windows, apps, and services > Add, it only gives me the option to create a new password. I don't want to set another new password, I just want to login using my existing username and password.
All other options to login are unavailable
Facial recognition (Windows Hello)
This option is currently unavailable
Fingerprint recognition (Windows Hello)
This option is currently unavailable
PIN (Windows Hello)
This option is currently unavailable
Security key
Sign in with a physical security key
If I try to use the sign-in box below the
One account for everything Microsoft
Access your favourite Microsoft products and services with
just one account. Your Microsoft account connects you to the
files, photos, people, and content you care about most.
The box is blank and then disappears.
Does anyone have any suggestions?
Now, please, before you all jump on this thread and ask why I want to log in to my Microsoft online account, there are some software programs I want to install that I can only get from the Microsoft Store.
Let me explain what is happening.
Current login status is a setup Local Account (Administrator), not a Built-in Admin account.
When I try to sign in using Settings > Accounts > Sign-in Options > Password Sign in with your account's password > Use a password to sign in to Windows, apps, and services > Add, it only gives me the option to create a new password. I don't want to set another new password, I just want to login using my existing username and password.
All other options to login are unavailable
Facial recognition (Windows Hello)
This option is currently unavailable
Fingerprint recognition (Windows Hello)
This option is currently unavailable
PIN (Windows Hello)
This option is currently unavailable
Security key
Sign in with a physical security key
If I try to use the sign-in box below the
One account for everything Microsoft
Access your favourite Microsoft products and services with
just one account. Your Microsoft account connects you to the
files, photos, people, and content you care about most.
The box is blank and then disappears.
Does anyone have any suggestions?
My Computer
System One
-
- OS
- Windows 11 Pro X64 Version 25H2 Build 26200.8328
- Computer type
- PC/Desktop
- Manufacturer/Model
- HP
- CPU
- Core i5-8500 3.00 GHz
- Memory
- 16 GB




