Solved Unable to logout to power down


sfantasia

New member
Local time
1:27 AM
Posts
2
OS
Windows 11 Home - Build 22000.675
I am very careful to exit all open programs using the FILE/EXIT or similar methods. I do not close out of programs by clicking the X in the top right corner.

When I select START/SHUT DOWN I am brough back to the login screen.

The only way power down at that point is to RESTART the computer and then once back to the login screen, I can SHUT DOWN from the login screen.
 
Windows Build/Version
22000.675

My Computer

System One

  • OS
    Windows 11 Home - Build 22000.675
Welcome to the forum.

You say "When I select START/SHUT DOWN I am brough back to the login screen." I want to verify that on the start menu you are clicking on the
power button icon on bottom right, then shutdown. You do NOT logout first.

Please right click on your desktop and click new-shortcut. In the location box type
C:\Windows\System32\shutdown.exe /s /t 0
Next. Name it Shutdown. Then click on the shortcut to see if your system will shutdown. If it does, you can use this method until you can get to the bottom of why shutdown won't work from the power menu.

Here are some things to try to resolve your issue.

1. settings-system-troubleshoot-other troubleshooters-power click run

2. Open a command prompt as administrator and type sfc /scannow
Once system file checker completes, make note if it found any file corruption and that it was able to repair it. (If it found corruption but was not able to repair it go to step 3)

3. From same command prompt type dism /online /cleanup-image /restorehealth
(note the spaces in this command)

If after these suggestions you are still unable to shut down from the power menu, report back. Also report back if you cannot use the shortcut to shutdown.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Welcome to the forum.

You say "When I select START/SHUT DOWN I am brough back to the login screen." I want to verify that on the start menu you are clicking on the
power button icon on bottom right, then shutdown. You do NOT logout first.

Please right click on your desktop and click new-shortcut. In the location box type
C:\Windows\System32\shutdown.exe /s /t 0
Next. Name it Shutdown. Then click on the shortcut to see if your system will shutdown. If it does, you can use this method until you can get to the bottom of why shutdown won't work from the power menu.

Here are some things to try to resolve your issue.

1. settings-system-troubleshoot-other troubleshooters-power click run

2. Open a command prompt as administrator and type sfc /scannow
Once system file checker completes, make note if it found any file corruption and that it was able to repair it. (If it found corruption but was not able to repair it go to step 3)

3. From same command prompt type dism /online /cleanup-image /restorehealth
(note the spaces in this command)

If after these suggestions you are still unable to shut down from the power menu, report back. Also report back if you cannot use the shortcut to shutdown.

I've been using shutdown cmd on the taskbar since Win XP
C:\Windows\System32\shutdown.exe /s /t 0 can be replaced with C:\Windows\System32\shutdown.exe /p

 

My Computers

System One System Two

  • OS
    Windows 7 HP 64 - Windows 11 Pro - Lubuntu
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom build
    CPU
    i5 6600K - 800MHz to 4400MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Win 11
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    (4) -1 BX500 SSD - 128G for Windows 7 and Lubuntu
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500 Mb/s
    Browser
    Firefox 64
  • Operating System
    Windows 7 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus Q550LF
    CPU
    i7-4500U 800- 3000MHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs
    & 1T HDD for data
    Internet Speed
    350 Mb/s
    Browser
    Firefox 64
Thank you for the response.
Your suggestion : 1. settings-system-troubleshoot-other troubleshooters-power click run seems to have fixed the problem.
 

My Computer

System One

  • OS
    Windows 11 Home - Build 22000.675
I am very careful to exit all open programs using the FILE/EXIT or similar methods. I do not close out of programs by clicking the X in the top right corner.

When I select START/SHUT DOWN I am brough back to the login screen.

The only way power down at that point is to RESTART the computer and then once back to the login screen, I can SHUT DOWN from the login screen.
Clicking X is the same as File/Exit. . That's just the long way around. . Just like when people go to Edit>Copy, instead of using CTRL+C. . . It all does the same.

As for the shut down problem, that's unusual. I've never had that happen before.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2 v22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2013
    CPU
    AMD Ryzen 1800X 8-Core @ 3.60GHz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB G.Skill Trident Z RGB Series
    Graphics Card(s)
    AMD Radeon RX 580 8GB GDDR5
    Sound Card
    On Board
    Monitor(s) Displays
    Samsung 27" , PLANAR 22", eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 3TB WD Red HDD (extra storage)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    Corsair RM850 Fully Modular (850watts)
    Case
    NZXT Phantom 630 CA-PH630-W1
    Cooling
    CORSAIR iCUE H100i RGB PRO XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD A10-5700 APU @ 3.40Ghz
    Motherboard
    Asus CM1745
    Memory
    8GB
    Graphics card(s)
    AMD Radeon R7 350x GDDR5 4 GB
    Sound Card
    On Board
    Monitor(s) Displays
    Dual Monitor Setup ONN 22" Monitors
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~
    250GB SSD

    500GB HDD
    ~~~~~~~~
    PSU
    350Watt PSU
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *Computer for Weather Software*
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