Solved Unable to update BIOS of HP desktop


TonyCzar

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I have an HP desktop (HP Product 6V9T7AV) that needs a BIOS update to fix a problem with an unstable CPU, but nothing I've tried works to install the update. I keep getting the below error message; however, there is LOTS of room on my drive. I've posted about this on the HP support board, so far without luck. Any suggestions from this august crew would be most welcomed.

Screenshot (10).png
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
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    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
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    as outfitted
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    as outfitted
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    800MB/sec up & down
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    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
have you tried the second option create recovery something , probably says usb

 
Last edited:

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    Win7,Win11
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    i5-8400
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    CPU
    pentium g5400
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    gigabyte b365m ds3h
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    1x8gb 2400
    PSU
    xfx pro 450
I was curious, does anybody think that the BIOS might be trying to unpack on one of the C: partitions like the EFI System or Recovery partition? Hence the not enough free disk space message?
 

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System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
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    Internet Speed
    1000/400Mbps
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    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I've never seen this message before. Tony, did you download the bios .exe file directly or did you use HP support Assist app.You might see if the app will update the bios. If you get the same message, bios is NOT something to mess around with or second guess what the problem might be. Call HP support. Go here and enter your serial # for contact options https://support.hp.com/us-en/contact/desktop-serial-number
 

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System One System Two

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    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
or did you use HP support Assist app.You might see if the app will update the bios

Good suggestion 🙏 I don’t know if it does a BIOS or just the UEFI. This a Desktop not a Laptop so not sure. I’ve never run it on a Desktop
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Can you post a screenshot of Disk Management so we can see your partitions? I’m still wondering if it’s trying to extract to a partition with zero space and not to the USB.

I don’t really know how it works and my BIOS hasn’t had an update for many many years for me to recall anything.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Please run the V2 log collector and post a V2 share link into the newest post

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
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    Mobile Workstation

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System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
HP BIOS updates normally save themselves to ..
C:\ProgramData\HP\HP Support Framework\Softpaq\38743

it maybe worthwhile using disk cleanup including system files and then retry the update ..
 

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System One System Two

  • OS
    Windows 11 24H2 Home
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    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
HP BIOS updates normally save themselves to ..
C:\ProgramData\HP\HP Support Framework\Softpaq\38743

it maybe worthwhile using disk cleanup including system files and then retry the update ..

But when you place the BiIOS update file onto a USB, where does the BIOS extract it to before instigating the update.

A. Does it extract it inside the USB?
B. Does it extract it to a partition on the hard drive?
- If so, which partition?

@TonyCzar is the update in an archive file or naked on the USB?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
Tony, did you download the bios .exe file directly or did you use HP support Assist app.
Tried both. I will call HP Support if we can't figure this out.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
Please run the V2 log collector and post a V2 share link into the newest post
Thanks for the suggestion. ZIP file is attached.
 

Attachments

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
it maybe worthwhile using disk cleanup including system files and then retry the update ..
Thank you for the suggestion. I tried this, but still no cigar.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
HP BIOS updates normally save themselves to ..
C:\ProgramData\HP\HP Support Framework\Softpaq\38743

it maybe worthwhile using disk cleanup including system files and then retry the update ..
an update to this .. this is when using the HP Support Assistant software.

best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    Windows 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
Please perform the following initial steps:


1) Run Tuneup plus > post a share link







2) Run disk partition information > post a share link






3) Turn off Windows fast startup





4) Create a new restore point





5) Post share links for each event viewer:
system
application






6) Open administrative command prompt and copy and paste > post a share link

wmic bios get serialnumber




7) Where is drive:
Device manufacturer: Samsung
Device model: PSSD T7
If possible reattach when testing all drives




8) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe




9) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
a) Health
b) Full error scan




10) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.





11) Make sure that this runs only after the prior three steps for each drive:

12) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 1, 2, and 3)
a) Overview
b) Temperature
c) SMART





BIOS Version/Date AMI F.22, 3/26/2024





Code:
Event[13683]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-10-08T10:15:22.8280000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error s
  Opcode: Installation
  Keyword: Installation,Failure,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
Installation Failure: Windows failed to install the following update with error 0x800704C7: 2024-10 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5044285).


Code:
Event[12958]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-07T21:11:29.8950000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Code:
Event[12945]
  Log Name: System
  Source: EventLog
  Date: 2024-10-07T21:11:37.7790000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GuestRoom
  Description:
The previous system shutdown at 4:26:20 PM on ?10/?7/?2024 was unexpected.


Code:
Event[12926]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-10-07T21:11:28.1090000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
Windows failed fast startup with error status 0xC00000D4.



Code:
Event[8033]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-09-25T06:56:23.5100000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.


Code:
Event[7904]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-09-25T06:54:36.3980000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.


Code:
Event[7639]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-09-25T06:51:21.0960000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.


Code:
Event[7430]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-09-25T06:49:21.7090000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Code:
Event[7417]
  Log Name: System
  Source: EventLog
  Date: 2024-09-25T06:49:28.6830000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GuestRoom
  Description:
The previous system shutdown at 6:48:49 AM on ?9/?25/?2024 was unexpected.


Code:
Event[7091]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-09-25T01:58:47.9410000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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