Unable to update from W11 23H2 to 24H2

Device name SurfPro
Processor Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB
Device ID FC7A2665-313C-421C-9E1A-5DD7A6D30BDE
Product ID 00330-62845-91537-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Edition Windows 11 Pro
Version 23H2
Installed on ‎8/‎5/‎2024
OS build 22631.4830
Experience Windows Feature Experience Pack 1000.22700.1067.0

I have a SurfacePro4 which upgraded to Windows 11 from Win10 several years ago, and has had no problems updating Win11 until 24H2. I've tried several times to run the upgrade both from within Windows via Settings/Update and via Media Creation Tool, but both methods fail to complete the instalation and revert to 23H2.

Any advice would be appreciated.

Ken

You do not state what error you are getting.

1) Please run the V2 log collector > post a share link





2) Run tuneup_plus > post a share link






3) Run upgrade_failure_info > post a share link

KenY7744 said:

I have a SurfacePro4 which upgraded to Windows 11 from Win10 several years ago, and has had no problems updating Win11 until 24H2. I've tried several times to run the upgrade both from within Windows via Settings/Update and via Media Creation Tool, but both methods fail to complete the instalation and revert to 23H2.

Click to expand...

Hi, Ken.
In my opinion; Before any need to be running any diagnostics, please be aware:

You can’t upgrade upgrade to 24H2 on an unsupported machine using those two methods.

1. Download the ISO from Microsoft
2. Create the install media using Rufus 4.6
3. Start Windows
4. Go to File explorer
5. Run Setup exe as admin from the USB

• During the install process; If you are asked if you want to download any updates during the install, say “NO”

So the likelyhood diagnostics are needed, is unlikely. But if the install process fails yet again using the method I presented you, diagnostics may be needed.

If you want the latest ISO available, use Option One in the tutorial.
But don’t tell Media Creation Tool to create the USB
Tell Media Creation Tool to create an ISO
Then use that ISO to created the Rufus install media

Antspants, seems like you're saying that the hardware requirements have changed for 24H2. I've been running Windows 11 for several years.

Thanks for all the suggestions.

To all who asked for error info, I will try the iso/Rufus method and report on the success or failure info.

Ken

KenY7744 said:

Antspants, seems like you're saying that the hardware requirements have changed for 24H2. I've been running Windows 11 for several years.

Click to expand...

Well yes, they have changed with 24H2. Hence the method I gave you. But still you can not update to 24H2 using the methods you posted in post one. It’s a simple fix, creating the install media with Rufus.

Simply, 24H2 requires you to have TPM 2.
This is a simple fix, create the install media with RUFUS
24H2 also requires you to have a CPU supporting SSE4.2. This cannot be bypassed, no matter what you try
But I believe your CPU supports SSE4.2

If you want to scramble through a thread about the changes, there is one here:

However, if you have SSE4.2, the only thing you need to worry about now is allowing RUFUS to bypass TPM2