Unexpected shutdown


cbreemer

Member
Local time
7:18 AM
Posts
48
OS
Windows 11 Pro Version 22H2 (OS Build 22621.3155)
My Windows 11 seems to getting into the habit of shutting down the computer on its own accord. A couple of days ago I found it turned off in the morning (I always put it to sleep for the night) which had never happened before. And just now, while the incremental backup was running and I was trying to find out why this seemed to be slowing down the computer even more than usual, the screen went black and the computer was powered off. After reboot I checked the Event logs and I did see some errors and warnings but none that made any sense to me. The event logs are so crammed with incomprehensible messages of every kind that it is impossible to decide whether they had any relation to a given problem. I'm pretty sure the CPU wasn't overheating because I know from experience that I'd smell that.. I am currently on 22H2 (OS Build 22621.3447)

Any ideas ? This worries me some 🤔
 

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
After reboot I checked the Event logs and I did see some errors and warnings but none that made any sense to me.

It would make more sense to the members that could help you with this if you actually attached the event logs you’re concerned about.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
It would make more sense to the members that could help you with this if you actually attached the event logs you’re concerned about.
Good point !
I have created a custom view of the Application and System logs (the only two that looked interesting) of the last 7 days, and uploaded that to my homepage: https://home.caiway.nl/~cbreemer/custom.evtx
I noticed that some of the events showing an Error icon have a completely innocuous description, e.g. "Starting server..."
 

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
Please run the V2 log collector > post a share link using drop box or google drive


Also:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run the V2 log collector > post a share link using drop box or google drive


Also:
Thanks for you suggestions ! Running the V2 Log Collector is not trivial though. I first needed to enable script execution in Group Policy, then remove the __PSLockdownPolicy environment variable to get around Constrained Language Mode. Now that something is finally happening I get this

Code:
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

AuthorizationManager check failed.
    + CategoryInfo          : SecurityError: (:) [], ParentContainsErrorRecordException
    + FullyQualifiedErrorId : UnauthorizedAccess
PS C:\Windows\system32>

Being a PowerShell noob, I am kind of lost now...

EDIT --- Despite the above error it seems to have completed the task. I have uploaded the zip to Google drive:

 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
1) There were many missing V2 files > post a new V2 share link

Please uninstall all non-Microsoft AV software and post a new V2 share link





Some of the findings:
a) Three unexpected shutdowns and restarts
b) No reported BSOD
c) Possible drive problems
d) Hangs related to GPU




2) Post a link for the computers drivers / BIOS



3) Run Tuneup plus > post a share link






4) Run Disk partition information > post a share link





5) Run get powercfg > post a share link





6) Reinstall:

igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_50491fb294f8338f\igdkmdn64.sys


Code:
Name    Intel(R) Iris(R) Xe Graphics
PNP Device ID    PCI\VEN_8086&DEV_46A6&SUBSYS_30248086&REV_0C\3&11583659&0&10
Adapter Type    Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) Iris(R) Xe Graphics
Adapter RAM    1,00 GB (1.073.741.824 bytes)
Installed Drivers    <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_50491fb294f8338f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_50491fb294f8338f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_50491fb294f8338f\igd12umd64.dll
Driver Version    31.0.101.3729
INF File    oem77.inf (iADLPD_w10_DS section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_50491FB294F8338F\IGDKMDN64.SYS (31.0.101.3729, 44,22 MB (46.364.192 bytes), 25/01/2024 05:31)



7) Run HD Tune (free or trial version) (all drives)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


8) Run Sea Tools for Windows Long Generic test (all drives) > post images or share links





9) Run chkdsk /b /v (all drives) using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

Make sure that the Windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.



10) After completing all chkdsk /b /v run chkdsk from event viewer:





11) These steps / tests can run overnight while sleeping:
a) HD Tune Full error scan
b) Sea Tools for Windows Long Generic test
c) Chkdsk /b /v




Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 1744.5 GB
Total Space: 1906.9 GB
File System: NTFS
      Model: PNY CS900 2TB SSD

      Drive: D:
 Free Space: 1417.6 GB
Total Space: 1953.5 GB
File System: NTFS
      Model: ADATA LEGEND 710

      Drive: E:
 Free Space: 8863.1 GB
Total Space: 11444.0 GB
File System: NTFS
      Model: Seagate Expansion HDD SCSI Disk Device
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook, many thanks for having a look and providing these suggestions. Much appreciated ! This will take some time to follow up, there's lots of stuff here I am unfamiliar with.

If there were files missing in the V2 zip file, I guess that must be because of the error it gave:

Code:
AuthorizationManager check failed.
    + CategoryInfo          : SecurityError: (:) [], ParentContainsErrorRecordException
    + FullyQualifiedErrorId : UnauthorizedAccess

I tried running the shortcut as administrator, only to get another error:

Code:
& : The term '.\resources\main.ps1' is not recognized as the name of a cmdlet, function, script file, or operable
program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:2
+ &'.\resources\main.ps1'
+  ~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : ObjectNotFound: (.\resources\main.ps1:String) [], CommandNotFoundException
    + FullyQualifiedErrorId : CommandNotFoundException

Any ideas on how to make the V2 run without errors ?
 

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
It can run in safe mode: shift + restart
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus

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