Update not installing


ICIT2LOL

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Location
Central West NSW Australia
OS
Windows 11 Pro 22H2 (OS Build 22621.2361)
I am running a version of Windows 11 on unsupported hardware and I updated a security update this morning and then it gave me an option to download and update a cumulative update - KB5010795 and I got an error message (0xca00a009) that they could not install this update on my machine and that I could try again. However, I have tried again but still, the same message so is this the end of my trial version of Windows 11? if so I shall swap out the drive and go back to my Windows 10 drive.
Any advice really appreciated as I was just getting used to Windows 11.:(
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
    Antivirus
    ESET Smart Security
Do a google or bing search for "0xca00a009" and you will find a number of articles suggesting ways to troubleshoot this error. If you are still having difficulties, post back here what you have tried and we'll see if we can try anything else.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Open administrative command prompt and type or copy and paste:

msdt.exe -id WindowsUpdateDiagnostic

Post images of the detailed results.


See this link:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I am running a version of Windows 11 on unsupported hardware and I updated a security update this morning and then it gave me an option to download and update a cumulative update - KB5010795 and I got an error message (0xca00a009) that they could not install this update on my machine ... so is this the end of my trial version of Windows 11? if so I shall swap out the drive and go back to my Windows 10 drive.
This out of band optional update appears to have an urgent fix for IPSEC issues in VPNs, apart from that there's not much new in it.

All my machines, supported devices or not, have been offered it. As the issue doesn't affect me I hadn't bothered to install it. But for you, I have just tested installing it on my very much below spec System Two with its 1st gen i5. Not the fastest of updates, but installed successfully.

1642472830321.png

Whatever your problems are, being an unsupported device is not one of them. I too have my original W10 HDD ready to swap back in at a moments notice, it appears not to be needed yet :wink:
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta, Dev and Canary, all as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro, and the Insider Canary build as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Win11 Pro Insider Beta, Dev and Canary, all as native boot vhdx.


    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro.
Thanks to you all and Bree if the update is not that important then I shall just try again later:)
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
    Antivirus
    ESET Smart Security
There's a description of the update here: kb5010795

It includes a link to an installer, if you'd prefer to do it offline.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
That update will be included in the February patch Tuesday as well.
 

My Computer

System One

  • OS
    Windows 10

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