Update not installing


ICIT2LOL

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I am running a version of Windows 11 on unsupported hardware and I updated a security update this morning and then it gave me an option to download and update a cumulative update - KB5010795 and I got an error message (0xca00a009) that they could not install this update on my machine and that I could try again. However, I have tried again but still, the same message so is this the end of my trial version of Windows 11? if so I shall swap out the drive and go back to my Windows 10 drive.
Any advice really appreciated as I was just getting used to Windows 11.:(
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    on board Intel
    Sound Card
    N/a
    Monitor(s) Displays
    Genaric
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max

hsehestedt

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Do a google or bing search for "0xca00a009" and you will find a number of articles suggesting ways to troubleshoot this error. If you are still having difficulties, post back here what you have tried and we'll see if we can try anything else.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    300Mb down / 20Mb up
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Windows 11 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
    Monitor(s) Displays
    4k 15-inch
    Screen Resolution
    4k (3840 x 2160)
    Hard Drives
    1TB Seagate FireCuda 510 NVMe SSD
    Internet Speed
    300Mb down / 20Mb up
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

zbook

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Open administrative command prompt and type or copy and paste:

msdt.exe -id WindowsUpdateDiagnostic

Post images of the detailed results.


See this link:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Bree

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S/E England, UK
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Windows 11 Home
I am running a version of Windows 11 on unsupported hardware and I updated a security update this morning and then it gave me an option to download and update a cumulative update - KB5010795 and I got an error message (0xca00a009) that they could not install this update on my machine ... so is this the end of my trial version of Windows 11? if so I shall swap out the drive and go back to my Windows 10 drive.
This out of band optional update appears to have an urgent fix for IPSEC issues in VPNs, apart from that there's not much new in it.

All my machines, supported devices or not, have been offered it. As the issue doesn't affect me I hadn't bothered to install it. But for you, I have just tested installing it on my very much below spec System Two with its 1st gen i5. Not the fastest of updates, but installed successfully.

1642472830321.png

Whatever your problems are, being an unsupported device is not one of them. I too have my original W10 HDD ready to swap back in at a moments notice, it appears not to be needed yet :wink:
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

ICIT2LOL

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Thanks to you all and Bree if the update is not that important then I shall just try again later:)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    on board Intel
    Sound Card
    N/a
    Monitor(s) Displays
    Genaric
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max

bobkn

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Danbury, CT, USA
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Windows 11 22000.652
There's a description of the update here: kb5010795

It includes a link to an installer, if you'd prefer to do it offline.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    16 GB Gskill F5-5600U3636C16G X2 (32GB)
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Dell UP3218K
    Screen Resolution
    7680 X 4320
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

Porthos

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That update will be included in the February patch Tuesday as well.
 

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System One

  • OS
    Windows 10
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