Windows update not installing/missing partitions

wilpang · Feb 17, 2024

Hi guys,

As suggested by @zbook I have started a new thread with attached BSOD error log that may suggest what the issue is. If anyone can assist that would be great and if there issues with the link, let me know.

MSI-TITAN-GT77-(2024-02-17_19-35-52).zip

drive.google.com

zbook · Feb 17, 2024

The computer has been having BSOD.

Kaspersky AV and Malwarebytes were not yet uninstalled.

It's a new installation.

Consider performing a clean install and troubleshoot hardware as needed.

wilpang · Feb 17, 2024

You mean wipe everything and start again?

zbook · Feb 17, 2024

After reinstalling the OS recurrent BSOD will confirm malfunctioning hardware.

wilpang · Feb 17, 2024

Sorry I don't understand, what was the BSOD errors? There is an issue with the hardware?

Edit: sorry I don't mean to sound dumb just learning as I go.

zbook · Feb 17, 2024

New OS installations should not have BSOD unless there is malfunctioning hardware (except rare problems with BIOS).

Code:

Event[18147]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-02-03T18:48:46.9440000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI-Titan-GT77
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000001, 0x00000000000000ff, 0x00000000000000ee, 0xfffff8030d026180). A dump was saved in: C:\windows\Minidump\020324-13531-01.dmp. Report Id: 6be32330-7cea-4efe-adab-2bc804bb46d6.

Code:

Event[20019]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-02-04T21:08:02.9280000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI-Titan-GT77
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000000000008, 0xffffb280bf1ebe70, 0xffffa08590ab0f10, 0xfffff803150275d0). A dump was saved in: C:\windows\Minidump\020424-13515-01.dmp. Report Id: 71b9840a-ca26-482c-bd3b-28e0001bb1b8.

Code:

Event[20916]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-02-05T16:41:52.5770000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI-Titan-GT77
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000139 (0x0000000000000002, 0xffffa6822a3ade70, 0xffffa6822a3addc8, 0x0000000000000000). A dump was saved in: C:\windows\Minidump\020524-14171-01.dmp. Report Id: a0740941-3e11-438a-9509-fa09e68b9bbd.

wilpang · Feb 17, 2024

I haven't installed the OS recently except when I first got the laptop around Jan 2024. Is this causing Windows updates not installing and/or lack of other partitions? Please see attached:

zbook · Feb 17, 2024

Time can be spent uninstalling AV, addressing drive partitions, troubleshooting log files, attempting updates, etc.

The most efficient method is to clean install the 35 day installation.

zbook · Feb 17, 2024

At the time of sale the laptop manufacturer is responsible for:

hardware
drivers
applications
operating system
etc.

New laptops should be trouble free.

They should not have BSOD.

It's best to contact MSI for Return Merchandise Authorization (RMA).

This laptop also reported WHEA corrected hardware errors:

Code:

Event[140]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-01-18T21:53:18.8600000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: MSI-Titan-GT77
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x2
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7A3A&SUBSYS_13C41462&REV_11
Secondary Device Name:

Code:

Event[446]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-01-19T17:04:46.1980000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: MSI-Titan-GT77
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x2
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7A3A&SUBSYS_13C41462&REV_11
Secondary Device Name:

Code:

Event[447]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-01-19T17:04:46.3050000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: MSI-Titan-GT77
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x2
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_7A3A&SUBSYS_13C41462&REV_11
Secondary Device Name:

wilpang · Feb 17, 2024

Was there a time frame on those BSODs?

I will look into clean installing before RMA as it's not unuseable at the moment as I am using it now just Windows Updates are failing.

Will clean install auto create new partitions required and which is recommended route to clean install ie via USB or Settings/Recovery/Reset this PC etc and can I keep my data?

zbook · Feb 17, 2024

It's best to RMA and start with a trouble-free laptop.

A clean install will create the four default partitions (one is hidden) and requires the installation of new drivers.

If there are no problems in the log files after one week then continue using the laptop and reevaluate before the warranty expires.

If there are problems after the clean install then request a RMA.

Clean Install Windows 11 Tutorial

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

Download Official Windows 11 ISO file from Microsoft Tutorial

This tutorial will show you how to download an official Windows 11 ISO file from Microsoft. Microsoft provides ISO files for Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub can also help you keep updated on which Windows 11...

www.elevenforum.com

Download Windows 11

wilpang · Feb 17, 2024

Ok thank you for your support!

zbook · Feb 17, 2024

You're welcome.

Glad to help.

Monitor the computer after the clean install using Reliability Monitor:

View Reliability History in Windows 11 Tutorial

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

wilpang · Feb 20, 2024

Hi @zbook

I have successfully updated

But for some reason it's come back

zbook · Feb 20, 2024

Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Use the computer for one week > post a new V2 share link