New Lenovo Laptop - BSOD - V2 & TuneUp+

zayn · Apr 15, 2024

Salam / Hi people

I would really appreciate it if you could help me out

DPC_WATCHDOG_VIOLATION

Error Images

I just want to say, thank you for the help - My easter break from uni has just ended and I really don't have the technical know how or knowledge or the time on how to diagnose and solve this issue ...

This is my second NEW windows laptop I have , my old (broken) one was a nice and sleek HP Envy laptop and that constantly got the BSOD too. It is a annoying that I am getting these errors so we shall see what you kind people can do to help ...

Crashing occurs when I am doing casual internet browsing tasks...

- Fast Startup is disabled. (disabled it when I bought the Laptop)
- My Specs are in the System Specs section of my profile...

I have followed the instructions for posting...

V2 Log Collector : Google Drive Link

Tuneup Plus : Google Drive Link

Disk Management Screenshot : Google Drive Link

HD Pro : Google Drive Link

My Exact Laptop : Lenovo Website Link

Thank you for taking the time out to help

FreeBooter · Apr 15, 2024

There is no BSOD memory dump files.

For dumps to be produced, The following should be correct

Page file must be on the same drive as your operating system

Page file base allocation size must be greater than installed physical RAM

Windows Error Reporting (WER) system service should be set to MANUAL

Set page file to system managed on the OS drive

Set system crash/recovery options to "kernel memory dump"

User account control must be running.

Sometimes SSD drives with older firmware do not create DMPS (update firmware)

Cleaner applications like Ccleaner delete DMP files, so don't run them until you are fixed.

Bad Physical RAM may prevent the data from being saved and written to a file on reboot. If you suspect bad RAM run Memtest from this wiki

Full memory dumps can also be deleted (in win 7) if your HD space is under 25 gigs, but if you configured your system as the above suggests, you should not be generating full dumps.

glasskuter · Apr 15, 2024

@zayn I'm not the one to help with this problem but I wanted to welcome you to the forum and also thank you for your excellent post and your courtesy. Hopefully one of the others will get you fixed up. Best wishes for your time at uni.

zbook · Apr 15, 2024

Please perform the following steps:

1) Reboot

2) Run Tuneup plus again > post a new share link

3) Uninstall and reinstall: AMD GPU and Chipset drivers

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1681&SUBSYS_3B1E17AA&REV_02\4&33381BD1&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1681), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\amdxc64.dll
Driver Version    31.0.12044.56000
INF File    oem20.inf (ati2mtag_Rembrandt section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0390832.INF_AMD64_43CF2D2B9B7DA977\B390488\AMDKMDAG.SYS (31.0.12044.56000, 90.25 MB (94,634,328 bytes), 03/01/2024 14:21)

Code:

amdacpbus    Audio Coprocessr Driver for DSP    c:\windows\system32\driverstore\filerepository\amdacpbus.inf_amd64_1eee1ecba7bae5f4\amdacpbus.sys

amdwddmg    amdwddmg    c:\windows\system32\driverstore\filerepository\u0390832.inf_amd64_43cf2d2b9b7da977\b390488\amdkmdag.sys

amdfendr    AMD Crash Defender Driver    c:\windows\system32\drivers\amdfendr.sys