New Lenovo Laptop - BSOD - V2 & TuneUp+


zayn

Member
Local time
3:29 PM
Posts
1
OS
Windows 11 Education 23H2 - 22631.3447
Salam / Hi people 👋

:(I would really appreciate it if you could help me out :(


DPC_WATCHDOG_VIOLATION


Error Images

I just want to say, thank you for the help - My easter break from uni 🎓 has just ended and I really don't have the technical know how or knowledge or the time on how to diagnose and solve this issue ... 📚

This is my second NEW windows laptop I have , my old (broken) one was a nice and sleek HP Envy laptop and that constantly got the BSOD too. It is a annoying that I am getting these errors so we shall see what you kind people can do to help ...

Crashing occurs when I am doing casual internet browsing tasks...

- Fast Startup is disabled. (disabled it when I bought the Laptop)
- My Specs are in the System Specs section of my profile...

I have followed the instructions for posting...

V2 Log Collector : Google Drive Link

Tuneup Plus : Google Drive Link

Disk Management Screenshot : Google Drive Link

HD Pro : Google Drive Link

My Exact Laptop : Lenovo Website Link

🙏Thank you for taking the time out to help✌️
 
Windows Build/Version
Windows 11 Education - 23H2 - OS Build 22631.3447
Last edited:

My Computer

System One

  • OS
    Windows 11 Education 23H2 - 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro X (14ARH7)
    CPU
    AMD Ryzen 7 6800HS
    Memory
    32GB DDR5
    Graphics Card(s)
    AMD Radeon Graphics / NVIDIA GeForce RTX 3050 Laptop GPU
There is no BSOD memory dump files.

For dumps to be produced, The following should be correct




Page file must be on the same drive as your operating system


Page file base allocation size must be greater than installed physical RAM


Windows Error Reporting (WER) system service should be set to MANUAL


Set page file to system managed on the OS drive


Set system crash/recovery options to "kernel memory dump"


User account control must be running.


Sometimes SSD drives with older firmware do not create DMPS (update firmware)


Cleaner applications like Ccleaner delete DMP files, so don't run them until you are fixed.




Bad Physical RAM may prevent the data from being saved and written to a file on reboot. If you suspect bad RAM run Memtest from this wiki




Full memory dumps can also be deleted (in win 7) if your HD space is under 25 gigs, but if you configured your system as the above suggests, you should not be generating full dumps.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
@zayn I'm not the one to help with this problem but I wanted to welcome you to the forum and also thank you for your excellent post and your courtesy. Hopefully one of the others will get you fixed up. Best wishes for your time at uni.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Please perform the following steps:


1) Reboot



2) Run Tuneup plus again > post a new share link



3) Uninstall and reinstall: AMD GPU and Chipset drivers







4) The BIOS Version/Date LENOVO JVCN38WW, 21/09/2023

Upgrade the BIOS: 38WW > 40WW




Code:
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1681&SUBSYS_3B1E17AA&REV_02\4&33381BD1&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1681), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0390832.inf_amd64_43cf2d2b9b7da977\B390488\amdxc64.dll
Driver Version    31.0.12044.56000
INF File    oem20.inf (ati2mtag_Rembrandt section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0390832.INF_AMD64_43CF2D2B9B7DA977\B390488\AMDKMDAG.SYS (31.0.12044.56000, 90.25 MB (94,634,328 bytes), 03/01/2024 14:21)


Code:
amdacpbus    Audio Coprocessr Driver for DSP    c:\windows\system32\driverstore\filerepository\amdacpbus.inf_amd64_1eee1ecba7bae5f4\amdacpbus.sys

amdwddmg    amdwddmg    c:\windows\system32\driverstore\filerepository\u0390832.inf_amd64_43cf2d2b9b7da977\b390488\amdkmdag.sys

amdfendr    AMD Crash Defender Driver    c:\windows\system32\drivers\amdfendr.sys
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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