USB connectivity


user1010

user1010

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My Steelseries usb mouse looses connectivity sometimes after waking up my desktop. It worked clicked the mouse so the computer wakes but then the mouse is gone when it's awake, so I have to reconnect the usb cable and it's back again. Only sometimes this happens. Any ideas?
 

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Depending on your power settings, you might to try going into Device Manager, USB Controllers, Right click on the device in question, choose the Properties tab, and uncheck "Allow the computer to shut off this device to save power".

Reboot and see if it helps.
 

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Levitate11 said:
Depending on your power settings, you might to try going into Device Manager, USB Controllers, Right click on the device in question, choose the Properties tab, and uncheck "Allow the computer to shut off this device to save power".

Reboot and see if it helps.
Click to expand...
Thanks but I have already done that for all possible devices here (first four).
usb1.webp
 

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Windows 11Intel Core i7-13700Corsair VENGEANCE DDR5 32GBMSI GeForce RTX 5070 12G VENTUS 2X OC
OS
Windows 11
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PC/Desktop
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Asus
CPU
Intel Core i7-13700
Motherboard
ASUS TUF GAMING B760-PLUS WIFI
Memory
Corsair VENGEANCE DDR5 32GB
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MSI GeForce RTX 5070 12G VENTUS 2X OC
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Samsung LS32AG504
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Kingston Fury Renegade M.2 2TB SSD
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Corsair RM850X 2021 / 850W / 80+ Gold
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there are a few things to try.
1. control panel > power options > change plan settings
in this windows > change advanced power settings

when advanced power settings open
usb settings > usb selective suspend settings
set to 'disable'

2. open the device manager
find your mouse entry
right click and select 'uninstall device'

then remove the usb cable/transmitter/connection from the system
and then plug the usb back in for the system to re-install the required drivers.

3. make sure the mouse is connected to a usb type 2 (black insert) usb port
not a usb type 3 (blue insert). for some reason usb type 3 can cause issues.

then see if there is any improvement.
best of luck, Steve ..
 

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XxXxX said:
there are a few things to try.
1. control panel > power options > change plan settings
in this windows > change advanced power settings

when advanced power settings open
usb settings > usb selective suspend settings
set to 'disable'

2. open the device manager
find your mouse entry
right click and select 'uninstall device'

then remove the usb cable/transmitter/connection from the system
and then plug the usb back in for the system to re-install the required drivers.

3. make sure the mouse is connected to a usb type 2 (black insert) usb port
not a usb type 3 (blue insert). for some reason usb type 3 can cause issues.

then see if there is any improvement.
best of luck, Steve ..
Click to expand...
Thanks. USB selective suspend settings did I disabled earlier. I had it connected to blue port earlier, now it's in the black port. I have also reinstalled the HID-compliant mouse.
 

My Computer My Computer

At a glance

Windows 11Intel Core i7-13700Corsair VENGEANCE DDR5 32GBMSI GeForce RTX 5070 12G VENTUS 2X OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
Intel Core i7-13700
Motherboard
ASUS TUF GAMING B760-PLUS WIFI
Memory
Corsair VENGEANCE DDR5 32GB
Graphics Card(s)
MSI GeForce RTX 5070 12G VENTUS 2X OC
Monitor(s) Displays
Samsung LS32AG504
Hard Drives
Kingston Fury Renegade M.2 2TB SSD
PSU
Corsair RM850X 2021 / 850W / 80+ Gold
Browser
Chrome
Antivirus
Defender
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