"USB not recognized".... How do I fix?

22ww · Jun 6, 2026

Hi guys... I have a problem with my wired mouse and USB port its connected to. After about 5 minutes, I get an error message stating the USB isn't recognized. I then have to go to device manager and uninstall the USB under the 'Universal Serial Bus Controller'. I then have to unplug then replug my mouse into the USB port. My mouse then finally works again.

But the problem occurs all the time and its annoying having to go through this same song and dance. How do I fix this?

...

FreeBooter · Jun 6, 2026

See disabling "Allow the computer to turn off this device to save power" from Power Management will help also try different USB port.

idgat · Jun 6, 2026

What happens with other devices in the same USB port - a wired -keyboard, USB flash drive, etc?

No computer device details ... laptop or desktop?? If a desktop, same with rear ports as with front ports?

Has the problem just started to happen? Is this a new/different mouse?

Spunk · Jun 6, 2026

You did not fill in any of your computer specs in your profile?
so we don't know the Make, Model # of your computer or motherboard.
You can go to the manufacturers download drivers section and download the Chipset driver (USB Support) for your model and reinstall that.

As stated, have you tried other devices in this USB Port? Also, have you tried a different USB Wired mouse?

22ww · Jun 7, 2026

FreeBooter said:
See disabling "Allow the computer to turn off this device to save power" from Power Management will help also try different USB port.

Doesnt work

22ww · Jun 7, 2026

idgat said:
What happens with other devices in the same USB port - a wired -keyboard, USB flash drive, etc?

No computer device details ... laptop or desktop?? If a desktop, same with rear ports as with front ports?

Has the problem just started to happen? Is this a new/different mouse?

Same thing happens when I plug in different ports in my PC.

22ww · Jun 7, 2026

Spunk said:
You did not fill in any of your computer specs in your profile?
so we don't know the Make, Model # of your computer or motherboard.
You can go to the manufacturers download drivers section and download the Chipset driver (USB Support) for your model and reinstall that.

As stated, have you tried other devices in this USB Port? Also, have you tried a different USB Wired mouse?

Hi.. So its an MSI mobo on PC. Tried plugging in other ports but same issue. So you suggest I reinstall the chipset driver?

FreeBooter · Jun 7, 2026

Visit your computer or motherboard manufacturer support website to install Chipset and USB chipset drivers.

Spunk · Jun 7, 2026

Yes

22ww said:
Hi.. So its an MSI mobo on PC. Tried plugging in other ports but same issue. So you suggest I reinstall the chipset driver?

Yes as stated download Chipset drivers. Also upgrade to the latest Bios update

https://www.msi.com/Motherboard/H110M-GAMING/support#driver

22ww · Tuesday at 7:26 AM

Spunk said:
Yes

Yes as stated download Chipset drivers. Also upgrade to the latest Bios update

https://www.msi.com/Motherboard/H110M-GAMING/support#driver

Hi.. I did reinstall the chipset driver but it still happens. What do you suggest? Maybe theres an error console I can open up and paste the error here?

Asus272 · Tuesday at 11:47 AM

In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors? Look for Logitech there may be something wrong with your driver. It's probably old and Microsoft thinks it's not secure....

22ww · Tuesday at 7:59 PM

Asus272 said:
In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors?

Where exactly do I check for errors in device mgr?

22ww · 2026-06-14T11:03:45-0400

Asus272 said:
In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors? Look for Logitech there may be something wrong with your driver. It's probably old and Microsoft thinks it's not secure....

My problem still continues. I checked on the logitech website and there are no drivers for it, the only drivers for it are supplied by microsoft. What do you suggest?.

MisterEd · 2026-06-14T11:12:03-0400

You didn't answer a question. Do you have problems with anything else plugged into a USB port? Have you tried another mouse? If its only the mouse then maybe the mouse is faulty.

Asus272 · 2026-06-14T13:06:30-0400

I would use the Microsoft driver for your mouse if they have one. There's a good chance that it's certified by Microsoft and will work for a few more years.

glasskuter · 2026-06-14T14:13:27-0400

Have you considered that your issue could well not be with your computer but with your mouse?

"USB not recognized".... How do I fix?

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