"USB not recognized".... How do I fix?


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22ww

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Hi guys... I have a problem with my wired mouse and USB port its connected to. After about 5 minutes, I get an error message stating the USB isn't recognized. I then have to go to device manager and uninstall the USB under the 'Universal Serial Bus Controller'. I then have to unplug then replug my mouse into the USB port. My mouse then finally works again.

But the problem occurs all the time and its annoying having to go through this same song and dance. How do I fix this?

...
 

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See disabling "Allow the computer to turn off this device to save power" from Power Management will help also try different USB port.
 

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What happens with other devices in the same USB port - a wired -keyboard, USB flash drive, etc?

No computer device details ... laptop or desktop?? If a desktop, same with rear ports as with front ports?

Has the problem just started to happen? Is this a new/different mouse?
 

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You did not fill in any of your computer specs in your profile?
so we don't know the Make, Model # of your computer or motherboard.
You can go to the manufacturers download drivers section and download the Chipset driver (USB Support) for your model and reinstall that.

As stated, have you tried other devices in this USB Port? Also, have you tried a different USB Wired mouse?
 

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FreeBooter said:
See disabling "Allow the computer to turn off this device to save power" from Power Management will help also try different USB port.
Click to expand...
Doesnt work
 

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Nvidia gtx 1060
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wired logitech m500
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idgat said:
What happens with other devices in the same USB port - a wired -keyboard, USB flash drive, etc?

No computer device details ... laptop or desktop?? If a desktop, same with rear ports as with front ports?

Has the problem just started to happen? Is this a new/different mouse?
Click to expand...
Same thing happens when I plug in different ports in my PC.
 

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11Intel i516 gbNvidia gtx 1060
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Manufacturer/Model
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MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
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firefox
Spunk said:
You did not fill in any of your computer specs in your profile?
so we don't know the Make, Model # of your computer or motherboard.
You can go to the manufacturers download drivers section and download the Chipset driver (USB Support) for your model and reinstall that.

As stated, have you tried other devices in this USB Port? Also, have you tried a different USB Wired mouse?
Click to expand...
Hi.. So its an MSI mobo on PC. Tried plugging in other ports but same issue. So you suggest I reinstall the chipset driver?
 

My Computer My Computer

At a glance

11Intel i516 gbNvidia gtx 1060
OS
11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
Intel i5
Motherboard
MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
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firefox
Visit your computer or motherboard manufacturer support website to install Chipset and USB chipset drivers.
 

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
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HP Pavilion
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AMD Ryzen 7 5700G
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Erica6
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Micron Technology DDR4-3200 16GB
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Realtek ALC671
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Samsung SyncMaster U28E590
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SAMSUNG MZVLQ1T0HALB-000H1

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Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
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Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
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Gigabyte Z390 UD
Memory
16 GB
Graphics Card(s)
nVidia GEForce RTX 2060 Super
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onboard
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Two 27" Dell 4K monitors
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3840 x 2160
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M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
PSU
850w PSU
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Cyberpower PC
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Water cooled
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Backlit Cyberpower gaming keyboard
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My Computer My Computer

At a glance

11Intel i516 gbNvidia gtx 1060
OS
11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
Intel i5
Motherboard
MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
Browser
firefox
In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors? Look for Logitech there may be something wrong with your driver. It's probably old and Microsoft thinks it's not secure....
 
Last edited:

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Asus272 said:
In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors?
Click to expand...
Where exactly do I check for errors in device mgr?
 

My Computer My Computer

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11Intel i516 gbNvidia gtx 1060
OS
11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
Intel i5
Motherboard
MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
Browser
firefox
Asus272 said:
In the Start search menu type device and open device manager. Plug your mouse into a USB and check for errors by opening every occurence of USB. Are their any errors? Look for Logitech there may be something wrong with your driver. It's probably old and Microsoft thinks it's not secure....
Click to expand...

My problem still continues. I checked on the logitech website and there are no drivers for it, the only drivers for it are supplied by microsoft. What do you suggest?.
 

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11Intel i516 gbNvidia gtx 1060
OS
11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
Intel i5
Motherboard
MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
Browser
firefox
You didn't answer a question. Do you have problems with anything else plugged into a USB port? Have you tried another mouse? If its only the mouse then maybe the mouse is faulty.
 

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I would use the Microsoft driver for your mouse if they have one. There's a good chance that it's certified by Microsoft and will work for a few more years.
 

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Have you considered that your issue could well not be with your computer but with your mouse?
 

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Check through your Reliability History ,type ---reliability ---into the Search box to access it.
Look for flagged entries at the time" no recognition" appears.
At the bottom of the page,select ---view all problem reports ---,then RIGHT click on the Source line and select ---VIEW TECH DETAILS ---which presents a Report Sent page and the first two or three lines identify the problem Normally.
Also in Terminal [admin ]type in and run ---dism /online /cleanup-image /restorehealth---
When completed,then type in and run ---sfc /scannow ---and continue to run it until a clean report is given.
 

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win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
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nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
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antec ea550g
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nzxt noctis 450
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edge
joeandmarg0 said:
Check through your Reliability History ,type ---reliability ---into the Search box to access it.
Look for flagged entries at the time" no recognition" appears.
At the bottom of the page,select ---view all problem reports ---,then RIGHT click on the Source line and select ---VIEW TECH DETAILS ---which presents a Report Sent page and the first two or three lines identify the problem Normally.
Also in Terminal [admin ]type in and run ---dism /online /cleanup-image /restorehealth---
When completed,then type in and run ---sfc /scannow ---and continue to run it until a clean report is given.
Click to expand...

Hi.. excuse the late response. So here's the Reliability History report. The warning it gave on 6/14 is for the following:
"Installation Failure: Windows failed to install the following update with error 0x80073D02: 9N3RK8ZV2ZR8-Microsoft.WidgetsPlatformRuntime."

2 other issues on the Reliability History report on 6/6 are:
"Installation Failure: Windows failed to install the following update with error 0x80073D02: 9PC1H9VN18CM-Microsoft.StartExperiencesApp."

"Installation Failure: Windows failed to install the following update with error 0x80073D02: 9MSSGKG348SP-MicrosoftWindows.Client.WebExperience."

Btw, I ran dism /online /cleanup-image /restorehealth... But it stops at 63.4%. What do you recommend?


11.webp
 

My Computer My Computer

At a glance

11Intel i516 gbNvidia gtx 1060
OS
11
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
Intel i5
Motherboard
MSI H110M GAMING
Memory
16 gb
Graphics Card(s)
Nvidia gtx 1060
Mouse
wired logitech m500
Browser
firefox
If you have a Restore Point,or Image,or Clone predating the 6th,then try that.
If not then a Repair install might work.
 

My Computer My Computer

At a glance

win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge
Forgot to ask how long did dism sit on 63.4% ?
Quite often it will sit on a percentage for a long period of time.
 

My Computer My Computer

At a glance

win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge
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