USB soundcard not working with my headphones


Calab

Well-known member
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Location
Alberta, Canada
OS
Windows 11
I have a Sony MDR-XB600iP headset. I want to connect it to a USB sound device that I have on my work laptop.

When connected to my computer using the USB device, the speakers work fine, but there is no activity at all from the microphone. If I use a TRRS splitter cable and plug into the speaker/microphone jacks on my PC, the speakers and microphone work very well.

The USB device has the required 3.5mm TRRS jack. I have tried two sets of TRRS earbuds and again speakers are good, but the microphone is very low, but at least working. The hardware ID of the USB device is "USB\VID_001F&PID_0B21&REV_0100&MI_00". This device is a model "CM0018" from JSAUX.

Can anyone suggest why my Sony headset would work very well with the microphone jack on my PC, but is dead silent when plugged into the USB device?
 
Windows Build/Version
Version 23H2 (OS Build 22631.2861)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
@Calab
Go to Settings > Privacy & security > Microphone and turn on Microphone access and turn it on for the various apps listed there.

Then go to Settings > System > Sound > Input make sure the correct device is selected and then adjust the volume level there.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
@Calab
Go to Settings > Privacy & security > Microphone and turn on Microphone access and turn it on for the various apps listed there.

Then go to Settings > System > Sound > Input make sure the correct device is selected and then adjust the volume level there.
Checked and all is set properly.

I'm thinking that the type of microphone on my Sony headset isn't compatible and puts out too low of a signal. No idea why it would work so well in the PC jacks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
Could you have a faulty USB device?

Do you have a replacement USB device?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Could you have a faulty USB device?

Do you have a replacement USB device?
I'm guessing that it's defective. I've sent it back to Amazon. I'm not sure what I will replace it with.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    C.S.D.
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    LG QNED75URA 43" TV
    Screen Resolution
    3840x2160
    Hard Drives
    One 1tb M.2 for Windows, one 500gb M.2 for Linux, and a 8 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Cherry Stream wireless
    Mouse
    Logitech G305
    Internet Speed
    1Gbit/100mb
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

My Computers

System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Mouse
    Logitech G402
    Keyboard
    Logitech K800
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF

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