What is Alienware Digital Delivery?

remover · Jul 1, 2023

Hope I'm in the right forum? This came down the SupportAssist this morning. pop-up;s said it was very important. Can someone tell me what it is & can I remove it please?
I did a google search, & if it's a gaming issue. I don't need it. thx. for your time... Cheers

iko22 · Jul 1, 2023

Alienware are made by Dell. The software is from Dell, your computer manufacturer. The software seems to be a new way to spend your money - question: are you expecting to make software purchases?

remover · Jul 1, 2023

thanks for the reply, iko22 !! I don't need anymore software... I thought it was on a driver? When this appeared on the rt. side. Let me know if it can be uninstalled...... Cheers

iko22 · Jul 1, 2023

There appears to be three Options available to you:

1)
Open the Dell Support program ('Dell SupportAssist').
Select "User Settings", then select the "Alerts" tab, and click "Disable".
That will disable ALL update alerts from Dell which could prevent a more useful update at some point in the future. Alternatively, there are two more choices:

2)
Go ahead and install the Dell Digital Delivery, then disable Dell Digital Delivery in Windows Services. Specifically:
Start Windows Task Manager and select the Startup Apps Tab.
From the Right Pane, search for "Dell Digital Delivery" and right-mouse click it then select "Disable" from the dropdown list.

3)
Or, install the Dell Digital Delivery, then open Windows Services.msc.
Under "name" column, search for Dell.D3.WinSvc or Dell.D4.WinSvc, and Right-mouse click it and select "Stop".

idgat · Jul 1, 2023

I have a total loathing for any proprietary "support" programs. Other than try to upsell their product, they do no more than is offered through built-in Windows usual diagnostic services. And quite often, they're running in the background sucking up valuable resources that could be used by other programs.

remover · Jul 2, 2023

@iko22 I was going with your instructions above - with #2. but, I don't see Dell Digital Delivery in the Task Mgr.? in (startup apps.)? It's in the TM to the right of App.History & Services? (here's a shot of Startup Apps Tab.) or do have to download it 1st.? and, what did the supportassist download yesterday? thank you for your time.....Cheers

iko22 · Jul 2, 2023

Yes, #2 and #3 both assume that you have allowed the installation of the Dell Digital Delivery first. Check the Task Manager once the installation is complete. If you do not like the idea of installing the S/W, then #1 is the only option.

BobOmb · Jul 2, 2023

Its bloatware.

ADWCleaner will remove most of this type of junk for you with a single click if you are having trouble with traditional methods.

https://adwcleaner.malwarebytes.com/adwcleaner?channel=release

remover · Jul 2, 2023

In the TM I went to: Dell Digital Delivery - and did an End Task. Also ran ADWCleaner. Shall I post the AdwCleaner Log?

BobOmb · Jul 2, 2023

Did it find and remove items? Yea attach the log as a file.

If you want them removed task manager is not the place to do so, you need to uninstall them from Settings>Apps>Installed Apps -or- Control Panel>Programs and Features.. I thought you are having uninstall issues no? They are safe to remove. ADWCleaner removes digital delivery as one of its pre-installed detections (the orange ones)

remover · Jul 2, 2023

It's a long log - so every thing above: Is clean
No malicious ect.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

remover · Jul 2, 2023

@BobOmb I have a feeling the text file did not show up? y/n ?

BobOmb · Jul 2, 2023

I see it, After a reboot are you still seeing digital delivery services present in your system? If so you can uninstall them like normal programs. No need to stop the services with task manager.

I know you are asking if it is safe to remove, have you tried that and are receiving an error? Is it not present on the uninstall list?

Support Assist (the program you were receiving a notification from) was successfully removed by ADWCleaner, although the log states a reboot is required to complete the process.

remover · Jul 2, 2023

In two places in the task manager

remover · Jul 2, 2023

Can I recover the Support Assist? I'll deal with the Dell Digital Delivery later...

BobOmb · Jul 2, 2023

Yes, all these pre-installed softwares are available on dells website, they can be downloaded and installed/uninstalled.

SupportAssist is located here to the right of the area you would enter your service tag to get a list of downloads:
Drivers & Downloads | Dell US

For any of the other softwares, once support assist is installed, it will offer to download them for you, or you can type your service tag in (its on a sticker on your machine) manually to get the same list.

Re-Installing them all should clean up the installs so you can remove them easily if you are having removal issues... Im only guessing because you haven't said they are not present in the uninstall list?

remover · Jul 2, 2023

Thank you very much for your help...

remover · Jul 2, 2023

I have a feeling I'm going to have to go into the CP\Add remove programs ( theres more than one program with supportassist) and make a move?
The link to Dell's SupportAssist only checks the drivers & says there OK ? The Support Assist is not running.... any ideas?

safron · Jul 2, 2023

Digital Delivery facilitates (re)installation of 3rd party software (e.g., MS Office) purchased directly from Dell. If you've not bought 3rd party software from them, Digital Delivery can be deleted without any ill effect. In general SupportAssist is a horrrible, buggy, non-transaparent, heavy-handed, resource-hogging, poorly-optioned piece of $&(&^*. You can uninstall it using a 3rd party uninstaller (e.g., Revo) if necessary, and use Dell Update instead to see when new drivers are available for your system. The website - even using your service tag - is unreliable, since Dell it is for the general build, and doesn't reflect hardware components Dell may have swapped before sending your system. Ugh!

BobOmb · Jul 2, 2023

This direct link for support assist should work if you really want it.

https://dl.dell.com/serviceability/eSupport/SupportAssistLauncher.exe?dl_uid=9faec717-7b21-4942-bb58-6abb0d95fd0d&dc=0041077109456222A631605E55476B6B&appname=Common

But yes you do have to remove the programs via the uninstall list(add/remove programs -or- programs and features), if there is a problem doing so post a screenshot of the uninstall error.

What is Alienware Digital Delivery?

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