Where have all the humans gone! Particularly at BT/EE


Sigurd

Sigurd

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Increasingly I am finding that any attempt to contact a human being is being effectively barred by various menus which go round in circles. I am trying to get in touch with EE or BT re a failed WiFi booster disk I got a few months back and can't find anywhere to do it. Send a message just hangs. How do I get a replacement? Recently I had to contact Corel re a payment - that ended up with being bounced between Cleverbridge and Corel.
These are two recent examples but the impression is that this is becoming an increasing problem.
Thank God for this forum!
How do I contact someone at EE or BT re an original faulty BT extender - one of those disc thingies.
 

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Sigurd said:
Increasingly I am finding that any attempt to contact a human being is being effectively barred by various menus which go round in circles. I am trying to get in touch with EE or BT re a failed WiFi booster disk I got a few months back and can't find anywhere to do it. Send a message just hangs. How do I get a replacement? Recently I had to contact Corel re a payment - that ended up with being bounced between Cleverbridge and Corel.
These are two recent examples but the impression is that this is becoming an increasing problem.
Thank God for this forum!
How do I contact someone at EE or BT re an original faulty BT extender - one of those disc thingies.
Click to expand...

Hi mate.

I remember a conversation about this exact thing in here, one or 2 years ago. I believe we all agreed that we’re all doomed.
Software, Govt services, anything and everything is adopting the "Ring a Ring o' Rosie" platform.
 

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    …still on a horse.

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"The Robot will see you now"

Pax Roboticus.

Cheers
jimbo
 

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Fabler - Thanks but just other ways of getting on the same merry go round!
jimbo45 said:
"The Robot will see you now"
Click to expand...
I don't think it was in either. It is the weekend after all!
Maybe I'll have a ratch around my box of past electronics and find an old repeater. It is not a vital WiFi booster as it only gets used 2 or 3 of times a year when my daughter visits and occasionally uses the back room for a bit of work from home. She can always boot me out of my study.
 

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Sigurd said:
Fabler - Thanks but just other ways of getting on the same merry go round!

I don't think it was in either. It is the weekend after all!
Maybe I'll have a ratch around my box of past electronics and find an old repeater. It is not a vital WiFi booster as it only gets used 2 or 3 of times a year when my daughter visits and occasionally uses the back room for a bit of work from home. She can always boot me out of my study.
Click to expand...
I remember on a gig working for Shell remotely when their Help(less) Desk service went down -- this was for Oil / Geological stuff where I needed some help on a complex issue - not routine I.T problems -- and guess what the response was from "Central Services " --- Please send them an e-mail !!!! and that was way before the convenience of teams / chats etc on modern phones !!!!

Maybe we WOULD be better off if Robots took over -- at least they don't go on strike, don't need holidays, don't get paid and can work 24/7 !!!!

Cheers
jimbo
 

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@Sigurd

Take the disk to a BT shop. I switched to a BT business account as I needed a static IP. The mods always got problems sorted. BT Business has its own forum.
 

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The wilds of Scotland must be better off than the wilds of Cumbria. Nearest BT shop is over 40 miles away.

In the meantime and totally off subject Eurosport Tour de France cover which we preferred to ITV cover has gone walkabout.
 

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My nearest BT shop is at least a three hour drive from Bettyhill. It's 73 miles, on slow roads.

There are five shops in Cumbria, but branded EE, part of the BT Group

  • Carlisle (Unit 16, Scotch Street, The Lanes)
  • Kendal (Unit 12, Westmorland Shopping Centre)
  • Barrow‑in‑Furness (33 Portland Walk Shopping Centre)
  • Workington (Unit S15B, Washington Square) r
  • Whitehaven (78 King Street)

Give one a ring.
 
Last edited:

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    Windows 11 Pro 24H2 26100.4484
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    Acer Swift SF114-34
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    Pentium Silver N6000 1.10GHz
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    Brave
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    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
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    Windows 11 Pro 23H2 22631.2506
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    HP Mini 210-1090NR PC (bought in late 2009!)
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    Atom N450 1.66GHz
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    2GB
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    Brave
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    Webroot
I try not to buy from online shops that don't provide both a physical address and a phone number.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.4484
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
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