Where have all the humans gone! Particularly at BT/EE


Sigurd

Sigurd

Well-known member
Member
VIP
Local time
11:20 PM
Posts
500
OS
Windows 11 - Updated automatically
Increasingly I am finding that any attempt to contact a human being is being effectively barred by various menus which go round in circles. I am trying to get in touch with EE or BT re a failed WiFi booster disk I got a few months back and can't find anywhere to do it. Send a message just hangs. How do I get a replacement? Recently I had to contact Corel re a payment - that ended up with being bounced between Cleverbridge and Corel.
These are two recent examples but the impression is that this is becoming an increasing problem.
Thank God for this forum!
How do I contact someone at EE or BT re an original faulty BT extender - one of those disc thingies.
 

My Computer My Computer

At a glance

Windows 11 - Updated automaticallyIntel i7 12700K Twelve Core 3.6GhzCorsair 32Gb Vengeance RAM
OS
Windows 11 - Updated automatically
Computer type
PC/Desktop
Manufacturer/Model
Updated Chillblast
CPU
Intel i7 12700K Twelve Core 3.6Ghz
Motherboard
MSI PRO Z690-A DDR4 Motherboard
Memory
Corsair 32Gb Vengeance RAM
Cooling
Air cooled
Internet Speed
72Mb down, 18Mb up
Browser
Chrome
Antivirus
Avast
Sigurd said:
Increasingly I am finding that any attempt to contact a human being is being effectively barred by various menus which go round in circles. I am trying to get in touch with EE or BT re a failed WiFi booster disk I got a few months back and can't find anywhere to do it. Send a message just hangs. How do I get a replacement? Recently I had to contact Corel re a payment - that ended up with being bounced between Cleverbridge and Corel.
These are two recent examples but the impression is that this is becoming an increasing problem.
Thank God for this forum!
How do I contact someone at EE or BT re an original faulty BT extender - one of those disc thingies.
Click to expand...

Hi mate.

I remember a conversation about this exact thing in here, one or 2 years ago. I believe we all agreed that we’re all doomed.
Software, Govt services, anything and everything is adopting the "Ring a Ring o' Rosie" platform.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)Intel Core 12th Gen i5-1240P Processor (1.7 -...16GB LPDDR5 RAMIntel Iris Xe Graphics Processor
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
  • Yoga 7 2-in-1 14IML9 - Type 83DJ (Wifes)

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)
    Memory: 32GB LPD5X-7467
    Hard Drive: 1 TB SSD PCIe
    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1
    Camera: 1080P FHD IR Hybrid with Dual Microphone and Privacy Shutter
    Graphics: Intel® Arc™ Graphics
    Monitor: 14" 2.8K

My Computers My Computers

System One System Two

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
"The Robot will see you now"

Pax Roboticus.

Cheers
jimbo
 

My Computer My Computer

At a glance

Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
OS
Windows XP,11 Linux Fedora Rawhide pre-release 45
Computer type
PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
Fabler - Thanks but just other ways of getting on the same merry go round!
jimbo45 said:
"The Robot will see you now"
Click to expand...
I don't think it was in either. It is the weekend after all!
Maybe I'll have a ratch around my box of past electronics and find an old repeater. It is not a vital WiFi booster as it only gets used 2 or 3 of times a year when my daughter visits and occasionally uses the back room for a bit of work from home. She can always boot me out of my study.
 

My Computer My Computer

At a glance

Windows 11 - Updated automaticallyIntel i7 12700K Twelve Core 3.6GhzCorsair 32Gb Vengeance RAM
OS
Windows 11 - Updated automatically
Computer type
PC/Desktop
Manufacturer/Model
Updated Chillblast
CPU
Intel i7 12700K Twelve Core 3.6Ghz
Motherboard
MSI PRO Z690-A DDR4 Motherboard
Memory
Corsair 32Gb Vengeance RAM
Cooling
Air cooled
Internet Speed
72Mb down, 18Mb up
Browser
Chrome
Antivirus
Avast
Sigurd said:
Fabler - Thanks but just other ways of getting on the same merry go round!

I don't think it was in either. It is the weekend after all!
Maybe I'll have a ratch around my box of past electronics and find an old repeater. It is not a vital WiFi booster as it only gets used 2 or 3 of times a year when my daughter visits and occasionally uses the back room for a bit of work from home. She can always boot me out of my study.
Click to expand...
I remember on a gig working for Shell remotely when their Help(less) Desk service went down -- this was for Oil / Geological stuff where I needed some help on a complex issue - not routine I.T problems -- and guess what the response was from "Central Services " --- Please send them an e-mail !!!! and that was way before the convenience of teams / chats etc on modern phones !!!!

Maybe we WOULD be better off if Robots took over -- at least they don't go on strike, don't need holidays, don't get paid and can work 24/7 !!!!

Cheers
jimbo
 

My Computer My Computer

At a glance

Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
OS
Windows XP,11 Linux Fedora Rawhide pre-release 45
Computer type
PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
@Sigurd

Take the disk to a BT shop. I switched to a BT business account as I needed a static IP. The mods always got problems sorted. BT Business has its own forum.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)

  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
The wilds of Scotland must be better off than the wilds of Cumbria. Nearest BT shop is over 40 miles away.

In the meantime and totally off subject Eurosport Tour de France cover which we preferred to ITV cover has gone walkabout.
 

My Computer My Computer

At a glance

Windows 11 - Updated automaticallyIntel i7 12700K Twelve Core 3.6GhzCorsair 32Gb Vengeance RAM
OS
Windows 11 - Updated automatically
Computer type
PC/Desktop
Manufacturer/Model
Updated Chillblast
CPU
Intel i7 12700K Twelve Core 3.6Ghz
Motherboard
MSI PRO Z690-A DDR4 Motherboard
Memory
Corsair 32Gb Vengeance RAM
Cooling
Air cooled
Internet Speed
72Mb down, 18Mb up
Browser
Chrome
Antivirus
Avast
My nearest BT shop is at least a three hour drive from Bettyhill. It's 73 miles, on slow roads.

There are five shops in Cumbria, but branded EE, part of the BT Group

  • Carlisle (Unit 16, Scotch Street, The Lanes)
  • Kendal (Unit 12, Westmorland Shopping Centre)
  • Barrow‑in‑Furness (33 Portland Walk Shopping Centre)
  • Workington (Unit S15B, Washington Square) r
  • Whitehaven (78 King Street)

Give one a ring.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)

  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
I try not to buy from online shops that don't provide both a physical address and a phone number.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8524
    CPU Pentium Silver N6000
    RAM 4GB
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)

  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
You must log in or register to reply here.

Latest Support Threads

Latest Tutorials

Back
Top Bottom