Solved WiFi Gone Disappeared.


rooscoota

Member
Local time
1:31 PM
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OS
Windows 11
gday all

researching for a friend with new 11 computer, as title says no WIFI present anywhere on ASUS TUFF machine, i'm stumped as i'm using 7 & 10 machines myself and trying to resolve over phone.
any help would be greatly appreciated

thanks
Rob
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Ideacentre AIO 3 24 ARE05
  • Operating System
    Windows 7 Home Premium 64 bit
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba Satellite P750 Series
Please clarify something for me. When you say 'no wifi present' do you mean that no wireless adapter is detected in control panel>device manager>network adapters>
OR do you mean that the icon is still in the bottom right system tray but that there is no list of available networks being detected?
Also, it would be helpful if you could furnish us the exact model of his Asus Tuf.
While looking in device manager, make sure there are no devices with an exclamation mark on them.

Check settings>network and internet>make sure wifi is on and airplane mode is off. Under advanced network settings>more settings>network reset>reset now. Then restart.

You say it is a new laptop. Has wifi ever worked?
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Please see my previous post which I edited.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
hi @glasskuter

yes the computer has been on the internet prior to this with no issues, have been through all the process's you posted and there is no WIFI in network adapters and no WIFI icon from taskbar options, where bluetooth and airplane mode is situated. have been through everything and just no sign of WIFI period.

he can still connect to internet with phone and another windows 10 machine no problems.

i have researched this and apparently this is common after last WU but ol mate is 100km's away and cant physically go through the machine in front of me but after explaining and guiding him through the process you posted it just doesnt show anywhere or any option to enable WIFI.

i have him getting a ethernet cable and try to download drivers again for it but that wont happen for a couple of days so reaching out for ideas

thanks for your reply (y)
Rob
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Ideacentre AIO 3 24 ARE05
  • Operating System
    Windows 7 Home Premium 64 bit
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba Satellite P750 Series
Rob, Try the suggestions in this article. It's for Windows 10 but should still apply. FIX: Wi-Fi stopped working after Windows 10 update

If none of that helps, can you walk him through uninstalling the windows update that caused the problem to see if wifi comes back?
1. settings>windows update>Pause updates (select 5 weeks from the dropdown list. This is so the same update won't automatically reinstall)
2. update history>scroll to bottom and select uninstall updates>Right click on problematic update>uninstall. Restart.

If uninstalling the update fixes the issue, have him report the bad update on feedback hub. Hopefully MS will fix it before the pause time lapses. Also please report back here with the KB number of the update
Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
thankyou

will definitely post back a result either way.

Rob
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Ideacentre AIO 3 24 ARE05
  • Operating System
    Windows 7 Home Premium 64 bit
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba Satellite P750 Series
Please check a few more things before going so far as to roll back the version of windows.

Let's go from simplest option to the most difficult.

First, you did not indicate that any bangs (exclamation marks) are being seen in Device Manager. So, that at least indicates that the system is not seeing a failure on the WiFi adapter.

With that in mind, check these items:

1) Is there a hotkey on his system to disable WiFi? Some system have an "airplane mode" button that disables all radios (WiFi, BlueTooth, etc.) while some may have a button to disable just WiFi. If this exists, toggle it to make sure the issue is not simply that it is disabled.

2) Check the BIOS - the BIOS on some systems will allow you to disable WiFi. Make sure it is actually turned on there.

3) After checking 1 and 2, try this:

Open Device Manager and select View > Show hidden devices. Expand the Network adapters section. Do you now see the WiFi adapter? If so, is it greyed out? If greyed out, first make sure that you know the model of the WiFi adapter. If it shows the model here in Device Manager, note the name and make sure you have a driver for that model WiFi adapter handy. Then, try right-clicking on it, select Uninstall device > Attempt to remove the driver for this device > Uninstall.

When done, try to reinstall the driver for the device again.

Hope this helps!
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Please check a few more things before going so far as to roll back the version of windows.

Hope this helps!
thanks for the suggestions, havent been able to go to indepth with ol mate yet but will certainly cover all these bases before taking any drastic action for sure.

he's not to computer literate so i have to talk him through all these steps via phone so will be a trial but i have faith, i'm not even thinking about rolling back just yet and will try and source a solution before we even consider that.

from what i've researched an update, i think it was May, has caused this problem so with a bit of luck a driver download/update might be enough but we'll see.

thanks for your feedback every little bit helps.

Rob
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Ideacentre AIO 3 24 ARE05
  • Operating System
    Windows 7 Home Premium 64 bit
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba Satellite P750 Series
Rob, just let us know if we can help any further.

I completely understand the difficulties with remote troubleshooting. I did tech support for about 25 years so I get it 100% :-)
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Check, if "Radio Management Service" is running, sometimes CU disable it and then PC can not see WiFi networks.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
I had a problem where the wifi driver was not signed, and pc did not even show the wifi adaptor. I was able to boot pc into advanced restore mode to boot with unsigned driver, but it needed that every boot.

In the end, I had to download a signed driver, and install it via device manager.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
ok i have an update

ol mate turned his computer on this morning ready to go through everything suggested here and low and behold he fired it up and everything was back to normal.

his WIFI icon was back in his taskbar and notifications area, it connected to the internet automatically as normal and all is good in his world.

go figure we tried all this a few days ago, shutdown reboot both modem and machine many times with no success.

thanks to all for the help effort and time.

Rob
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Ideacentre AIO 3 24 ARE05
  • Operating System
    Windows 7 Home Premium 64 bit
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba Satellite P750 Series
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