Win 11 does not recognize internal speakers


tfurnivall

New member
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6:47 AM
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OS
windows 8.1
I am setting up a plain vanilla Surface Pro 8 for my spouse. Among the many "interesting" issues is the fact that the internal speakers (the only available speakers) are not enabled. There is no way to see them, and when I try to add I get the IPhone for every user in the building, and even my glucose monitor!! Nothing, however, for internal speakers!

Sometimes they do work (anecdotally).

How can I get them reconnected. I've tried most of the suggestions that I've found by Googling this issue, but I think a bit of more coherent explanation would be a good thing.

1) How can Microsoft release a new OS with this degree of sloppiness in its internals? (Yes, I know, but it really gets me)
2) How do I re-enable a device that isn't listed?
3) Why are internal speakers using bluetooth to connect? Spectrum is not an unlimited resource - and I don't want to share my speakers with the neighbors!

Any ideas?

Thanks,

Tony
 

My Computers

System One System Two

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Surface Pro 3
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft Surface Pro 8
Sorry to be obtuse here, but I've never dealt with a Surface. Are you saying that the internal speakers are bluetooth? I've never heard of such. Guess I'm behind in the times.
Try running Surface Diagnostic Toolkit. I think you get it in MS store.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I have seen when Windows Update replaces drivers in tablets to lose the touch functionality or the audio or wi-fi etc. To fix this you must download and install latest drivers directly from Microsoft. If you can download the drivers separately (rather than the whole package), install the chipset (platform) drivers to replace all lost functionality. If Windows Update tries to replace your driver again, use the Windows Update Show/Hide Tool to hide (block) any driver updates.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3235)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3235)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
My spec shows my external speakers as default which I what I want. There are monitor speakers but after my last experience with naff sound on monitor, I waver to external. Now I stay there (and headphones on speaker plug ins)
 

My Computer

System One

  • OS
    Win 11 x 64 Home on PC . Pro Win 10 x 64 on Surface 5.
    Computer type
    PC/Desktop
    Manufacturer/Model
    Upgraded to personal setup from made to measure.
    CPU
    amd ryzen 5 7600 6core 3701mhz
    Motherboard
    Gigabyte B650M K
    Memory
    32GB DDR5
    Graphics Card(s)
    MSI Nvidia Geforce Ventus 2X RTX 4070
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Coolermaster GM27-FFS 27 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung V-NAND SSD 970 Evo plus 500GB
    3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
    1 x 4TB External USB. 1 x 5TB External SSD, & BIG sticks
    PSU
    700
    Case
    Coolermaster
    Cooling
    DEEP COOL AS700 CPU COOLER
    Keyboard
    Microsoft 600 & Logitech gamer G213
    Mouse
    RhioPHy TM243 wireless with platform charger
    Internet Speed
    640+MB
    Browser
    Chrome
    Antivirus
    Kaspersky Plus
    Other Info
    WIRELESS 802.11 AC1300 867Mbps/5GHz, 400Mbps/2.4GHz PCI-E CARD
    Logitech L207 Bluetooth Speakers
    Asus DRW-14D5MT x48
    Net via Virgin Media hub 3 (using RJ45 cable). Plus MS surface 5 tablet (win 10)

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