win 11 Lockup and cntr alt del no go


J

joe2989

Well-known member
Member
Local time
4:07 PM
Posts
48
OS
windows 11 home
Reasonably new win 11 home HP laptop occasionally locks up, but interestingly cursor still moves around when using the touchpad, but nothing responds including cntrl alt delete. I have to hold the power button for a bit then restart. Any ideas what is occurring and on how to proceed if it is to happen again ? Thanks. SFC verifyonly shows no errors upon restart.

Device name LAPTOP-S0EGF8Q4
Processor 12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz)
Installed RAM 8.00 GB (7.68 GB usable)

Product ID 00342-22069-99958-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 24H2
Installed on ‎3/‎19/‎2025
OS build 26100.6899
Experience Windows Feature Experience Pack 1000.26100.253.0
 

My Computer My Computer

At a glance

windows 11 home12th gen Intel core 7-1260P8GB ram, 256GB SSDIntel Xe Graphics
OS
windows 11 home
Computer type
Laptop
Manufacturer/Model
HP Laptop 15t-dy500
CPU
12th gen Intel core 7-1260P
Motherboard
cannot find
Memory
8GB ram, 256GB SSD
Graphics Card(s)
Intel Xe Graphics
Sound Card
RealTek
Monitor(s) Displays
Integrated
Screen Resolution
1366 x 768
Hard Drives
SK hynix BC7111HEM HFM256GD31X013N
Keyboard
HID kepboard device
Mouse
elan
Internet Speed
223 download
Browser
several
Antivirus
windows security
joe2989 said:
Reasonably new win 11 home HP laptop occasionally locks up, but interestingly cursor still moves around when using the touchpad, but nothing responds including cntrl alt delete. I have to hold the power button for a bit then restart. Any ideas what is occurring and on how to proceed if it is to happen again ? Thanks. SFC verifyonly shows no errors upon restart.

Device name LAPTOP-S0EGF8Q4
Processor 12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz)
Installed RAM 8.00 GB (7.68 GB usable)

Product ID 00342-22069-99958-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 24H2
Installed on ‎3/‎19/‎2025
OS build 26100.6899
Experience Windows Feature Experience Pack 1000.26100.253.0
Click to expand...
Hi Joe,
The cause of the freeze you mention could be a myriad of things.
Your lack of system specs in your profile and the info you provided in your post don't say much either.
Even though you do not get the screen of death, the result is the same so:

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
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My Computers My Computers

System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
Thanks OAT i put the specs in I could find
 

My Computer My Computer

At a glance

windows 11 home12th gen Intel core 7-1260P8GB ram, 256GB SSDIntel Xe Graphics
OS
windows 11 home
Computer type
Laptop
Manufacturer/Model
HP Laptop 15t-dy500
CPU
12th gen Intel core 7-1260P
Motherboard
cannot find
Memory
8GB ram, 256GB SSD
Graphics Card(s)
Intel Xe Graphics
Sound Card
RealTek
Monitor(s) Displays
Integrated
Screen Resolution
1366 x 768
Hard Drives
SK hynix BC7111HEM HFM256GD31X013N
Keyboard
HID kepboard device
Mouse
elan
Internet Speed
223 download
Browser
several
Antivirus
windows security
joe2989 said:
Thanks OAT i put the specs in I could find
Click to expand...
www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com
 

My Computers My Computers

System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
Ok I am gaining more of an understanding now of the protocols. Thank you.
 

My Computer My Computer

At a glance

windows 11 home12th gen Intel core 7-1260P8GB ram, 256GB SSDIntel Xe Graphics
OS
windows 11 home
Computer type
Laptop
Manufacturer/Model
HP Laptop 15t-dy500
CPU
12th gen Intel core 7-1260P
Motherboard
cannot find
Memory
8GB ram, 256GB SSD
Graphics Card(s)
Intel Xe Graphics
Sound Card
RealTek
Monitor(s) Displays
Integrated
Screen Resolution
1366 x 768
Hard Drives
SK hynix BC7111HEM HFM256GD31X013N
Keyboard
HID kepboard device
Mouse
elan
Internet Speed
223 download
Browser
several
Antivirus
windows security
joe2989 said:
Ok I am gaining more of an understanding now of the protocols. Thank you.
Click to expand...
Yes @zbook will need those to assist you in order to fix the issue(s).
I appreciate the understanding.
 

My Computers My Computers

System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
I am thinking it is something to do with the duck duck browser which has been somewhat problematic from time to time for some reason. So I will switch for a while and see what happens. Thanks
 

My Computer My Computer

At a glance

windows 11 home12th gen Intel core 7-1260P8GB ram, 256GB SSDIntel Xe Graphics
OS
windows 11 home
Computer type
Laptop
Manufacturer/Model
HP Laptop 15t-dy500
CPU
12th gen Intel core 7-1260P
Motherboard
cannot find
Memory
8GB ram, 256GB SSD
Graphics Card(s)
Intel Xe Graphics
Sound Card
RealTek
Monitor(s) Displays
Integrated
Screen Resolution
1366 x 768
Hard Drives
SK hynix BC7111HEM HFM256GD31X013N
Keyboard
HID kepboard device
Mouse
elan
Internet Speed
223 download
Browser
several
Antivirus
windows security
You can also try a Clean Boot If this works, you can Keep it this Way.
Or if you want to know why, you can add one or more
Services or Startup items until the behavior returns then you will know the culprit.
 

My Computer My Computer

At a glance

Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
OS
Windows 11 Pro Insider 64 bit 25H2 26200.5742
Computer type
PC/Desktop
Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
Motherboard
Gigabyte Z390 UD
Memory
16 GB
Graphics Card(s)
nVidia GEForce RTX 2060 Super
Sound Card
onboard
Monitor(s) Displays
Two 27" Dell 4K monitors
Screen Resolution
3840 x 2160
Hard Drives
M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
PSU
850w PSU
Case
Cyberpower PC
Cooling
Water cooled
Keyboard
Backlit Cyberpower gaming keyboard
Mouse
Backlit Cyberpower gaming mouse
Internet Speed
1 GB mbps
Browser
Brave
Antivirus
Windows Security
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