Win 11 Microsoft Print to PDF not working just for Snipping Tool and Photos


I

Ironside

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12:07 AM
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3
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W11
Hi All

Windows 11 Pro 23H2, OS Build 22631.3880.

If I create a snipping tool screenshot, or open an image file in Photos, then go to print, and print to Microsoft Print to PDF, it will create a 0KB file and then the application will crash.

Event viewer generates this error log:

Faulting application name: SnippingTool.exe, version: 11.2502.18.0, time stamp: 0x67c605f3
Faulting module name: WINSPOOL.DRV, version: 10.0.22621.3810, time stamp: 0x56f7c354
Exception code: 0xc0000409
Fault offset: 0x0000000000026596
Faulting process id: 0x0xBEF4
Faulting application start time: 0x0x1DBB9E2C1FBB380
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe
Faulting module path: C:\Windows\SYSTEM32\WINSPOOL.DRV
Report Id: 74a5eaef-3a37-47d7-ac33-c280d03efcb5
Faulting package full name: Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

I've tried a few different things:

sfc /scannow

net stop pooler > dism /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > dism /Online /Enable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > net start spooler

Uninstall and reinstalled the windows feature that adds Microsoft Print to PDF.



This is plaguing quite a few users at my work, so any advice appreciated!
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus
"Microsoft Print to PDF" is known to spool the "printing" process, i.e. relegate the "printing" duties to some low-priority background task. The latter might take its sweet time to generate the file. While the background task is working, the target file is seen as having size 0. This sometime takes quite a while, which often confuses people (i.e. the file continues to sit there with size 0, unopenable). But eventually the file will form properly and acquire proper non-zero size.

As for the crash... Could be a related but separate issue...
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz
    Motherboard
    EVGA X99 Micro
    Graphics Card(s)
    NVIDIA GeForce GTX 970
I don't find a Print function in Photos so I open a Screenshot file in Paint and can print to PDF. There is a Photos Legacy available now in the Store.

My version of Photos:
1747654948412.webp
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,10,11 Linux (Fedora 42&43 pre-release,Arch Linux)
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
    Screen Resolution
    4KUHD X 2
Try the Print function within Explorer itself...

9935.webp
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
jimbo45 said:
Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
Click to expand...
Print to PDF is enabled yep
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus
I use PDF24 Creator; it's more versatile then 'Print to PDF' (with all the associated tools) and its FREE!!
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.4351)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
Can't help you there, I don't use either! Sorry 'bout that!
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
I can print from Microsoft Photos just by clicking on the printer icon at top left.
Have you tried reinstalling Photos?
 

My Computer

System One

  • OS
    windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510
    CPU
    11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti
    Hard Drives
    512GB Solid State Drive
    Browser
    Chrome
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