Win 11 Microsoft Print to PDF not working just for Snipping Tool and Photos


I

Ironside

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Hi All

Windows 11 Pro 23H2, OS Build 22631.3880.

If I create a snipping tool screenshot, or open an image file in Photos, then go to print, and print to Microsoft Print to PDF, it will create a 0KB file and then the application will crash.

Event viewer generates this error log:

Faulting application name: SnippingTool.exe, version: 11.2502.18.0, time stamp: 0x67c605f3
Faulting module name: WINSPOOL.DRV, version: 10.0.22621.3810, time stamp: 0x56f7c354
Exception code: 0xc0000409
Fault offset: 0x0000000000026596
Faulting process id: 0x0xBEF4
Faulting application start time: 0x0x1DBB9E2C1FBB380
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe
Faulting module path: C:\Windows\SYSTEM32\WINSPOOL.DRV
Report Id: 74a5eaef-3a37-47d7-ac33-c280d03efcb5
Faulting package full name: Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

I've tried a few different things:

sfc /scannow

net stop pooler > dism /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > dism /Online /Enable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > net start spooler

Uninstall and reinstalled the windows feature that adds Microsoft Print to PDF.



This is plaguing quite a few users at my work, so any advice appreciated!
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus
"Microsoft Print to PDF" is known to spool the "printing" process, i.e. relegate the "printing" duties to some low-priority background task. The latter might take its sweet time to generate the file. While the background task is working, the target file is seen as having size 0. This sometime takes quite a while, which often confuses people (i.e. the file continues to sit there with size 0, unopenable). But eventually the file will form properly and acquire proper non-zero size.

As for the crash... Could be a related but separate issue...
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz
    Motherboard
    EVGA X99 Micro
    Graphics Card(s)
    NVIDIA GeForce GTX 970
I don't find a Print function in Photos so I open a Screenshot file in Paint and can print to PDF. There is a Photos Legacy available now in the Store.

My version of Photos:
1747654948412.webp
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,11 Linux Fedora Rawhide pre-release 45
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
    Screen Resolution
    4KUHD X 2
Try the Print function within Explorer itself...

9935.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
jimbo45 said:
Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
Click to expand...
Print to PDF is enabled yep
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus
I use PDF24 Creator; it's more versatile then 'Print to PDF' (with all the associated tools) and its FREE!!
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (Build 26200.8524)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Pro Max Tower T2 FCT2250
    CPU
    Intel Core Ultra 9 285 5.6 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel Integrated Graphics (128 MB)
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
    1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    1 x 6TB WD Elements AE 2689 External HDD
    PSU
    500 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 022RY57
    BaseBoard Version A01
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
Can't help you there, I don't use either! Sorry 'bout that!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
I can print from Microsoft Photos just by clicking on the printer icon at top left.
Have you tried reinstalling Photos?
 

My Computer

System One

  • OS
    windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510
    CPU
    11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti
    Hard Drives
    512GB Solid State Drive
    Browser
    Firefox
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.


Still on Windows 11 Pro 22631.3880.
Click to expand...
Hi Ironside,

Did you ever find a solution for this? I have a user experiencing a similar issue still with the latest version of Windows 11 and all updates.

Thanks
 

My Computer

System One

  • OS
    Windows 11
bmcd613 said:
Hi Ironside,

Did you ever find a solution for this? I have a user experiencing a similar issue still with the latest version of Windows 11 and all updates.

Thanks
Click to expand...
If I remember, having this issue after an update a few months ago. Go to 'More Windows features' Screenshot 2026-02-17 083722.webp

I had to uninstall (clear the check box) MS Print to PDF, reboot then reinstall (check the box) MS Print to PDF.
 

My Computer

System One

  • OS
    Windows 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA home brew
    CPU
    Broadwell-e 6850K 4.5ghz @1.36v
    Motherboard
    EVGA X99 FTW K
    Memory
    32GB Corsair LPM 3600 C16
    Graphics Card(s)
    EVGA RTX 3080Ti FTW
    Sound Card
    Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
    Monitor(s) Displays
    LG C4 55"
    Screen Resolution
    4K 144hz
    Hard Drives
    Various models of SSDs ~10TB No HDDs installed.
    PSU
    be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
    Case
    Corsair 780T modified to dual 200mm intake fans
    Cooling
    Corsair H110i
    Keyboard
    Corsair K95 Platinum
    Mouse
    Corsair M65 RGB Elite
    Internet Speed
    50Mbs
FWIW, recently my Print To PDF also stopped working, and none of the suggested fixes restored it. I get an error anytime I try to reinstall it.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Operating System
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
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